Good provide discounts packages and air from other vendor. One witness is forget my previous search and I need to reenter every time login.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I only want to know why Booking with Budget air is very simple and fast but takes long to issue the air tickets. May I know some reasons for the delay in issuing the Air ticket
Company replied
The process to purchase was easy. The airline's record locator was hard to reach. The seats purchased with the transaction were not assigned immediately.
Company replied
The booking was easy and easy to understand. They have many payment option including google and apple pay and also paypal pay later. Hopefully the seat that we choose and if any issues happens the... See more
Company replied
3.5
Average
30K reviews
Asks customers to review
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This is the first time booking from…
This is the first time booking from budgetair.com.
I'll leave my complete honest review after my travel dates.
30 July 2026
Reply from BudgetAir.com
We appreciate you choosing us for your booking. We look forward to hearing about your complete travel experience with us soon.
Ease of finding web site
Ease of finding web site
Presents all ticket options with ease of finding what you want.
Prompt follow up
30 July 2026
Reply from BudgetAir.com
We're so happy to hear you found our website easy to navigate and appreciated the prompt follow-up. We always aim to make the ticket selection process smooth for everyone.
No cancellations within 24 hrs
I realized I had the wrong departure airport selected 5 minutes after payment. They refused to cancel it since they are not bound by law for allow cancellations for 24 hrs since they are a third party. Disgusting.
30 July 2026
Reply from BudgetAir.com
Hello Liezl,
Thank you for your feedback.
We do offer a 24-hour cancellation option in accordance with airline policies; however, as an online travel agency, our standard administrative fee applies to process manual cancellations. Since you refused to accept this, we didn't cancel your booking.
We understand your frustration and regret any inconvenience this may have caused.
Kind regards,
Steve
BudgetAir
Easy steps to booking
Easy steps to booking, Better offers, just love it
31 July 2026
Unprompted review
Reply from BudgetAir.com
We're so happy to hear that you found the booking steps easy and appreciated our offers. Thank you for your wonderful feedback!
Very easy to use the website is layout…
Very easy to use the website is layout is very nice easy to understand. Quick to book and easy payment process. Prices are great.
29 July 2026
Reply from BudgetAir.com
We're so pleased to hear you found our website easy to use and understand! It's wonderful to know that the booking and payment processes were quick and simple for you, and that you appreciated our pricing.
y thing about my booking was perfect…
Every thing about my booking was perfect.. from check in to seat selection...
28 July 2026
Reply from BudgetAir.com
We're so happy to hear that your booking experience, from check-in to seat selection, was perfect. We appreciate your kind words!
It was very fast and easy but I hope to…
It was very fast and easy but I hope to there isn’t any unexpected changes
29 July 2026
Reply from BudgetAir.com
We're happy to hear your experience was fast and easy. We assure you we aim for consistency and transparency in all our services.
The worst of our place to buy a ticket…
The worst place to buy a ticket they cancel my flight. They didn’t send me any updates on email also they didn’t update the cancellation on Budgit Air account. I called to get another flight. They say we don’t do that and they give me a refund and they deduct the cancellation fee and some other hidden fees so my tickets was five tickets for me and my family and I got to spend almost $2000additional to get another five tickets because it was a season one I found that they canceled it, Communication was very bad agents They not professional and didn’t even speak. The basic Englishand processing was very slow never ever buy ticket from this place even if it’s for free.
15 March 2026
Unprompted review
Reply from BudgetAir.com
Hello,
I am sorry to hear that, but I would be happy to look into the matter! At the moment, I am still missing a few details needed to contact you. I have just sent you a message via Trustpilot asking you to provide them (please check your inbox). As soon as I receive your reply, I will contact you immediately to find a solution.
Kind regards,
Leo
Good price but too much upsell
Good price. Fast confirmation of tickets. A bit tedious getting past all the attempts to upsell unwanted extras.
29 July 2026
Reply from BudgetAir.com
We're happy to hear you found our pricing good and confirmation fast. We appreciate your feedback regarding the upsells and will review our process.
Don’t use this booking site
Don’t use this booking site! It took a month to get my issue resolved. Their customer service is terrible. Dealing with them nearly gave me a nervous breakdown. Never again!!
1 April 2026
Unprompted review
Reply from BudgetAir.com
Hello Carissa,
Thank you for sharing this review.
When a chargeback is initiated through a financial institution, the standard dispute review procedures require additional processing time between banking partners before a final refund can be confirmed and released. The feedback regarding customer support responsiveness is taken seriously to help refine procedures and avoid unnecessary delays. A private message is on its way to double-check the account details and ensure every aspect of the case has been fully finalised.
Kind regards,
Leo
Bad don’t book they ivercharge
29 July 2026
Reply from BudgetAir.com
Hello Rahmah,
Thank you for taking the time to post this review.
The optional add-on products offered during checkout are provided through third-party partners to help protect travel itineraries against unexpected changes or cancellations. While these coverage rules are set directly by those external partners, travel agencies cannot alter those third-party policies or issue direct refunds for them once selected. Selecting these services remains completely optional during the booking process. A private message is on its way to look into the transaction details.
Kind regards,
Leo
Very clear information.pleased with…
Very clear information.pleased with speed of ticket delivery.
29 July 2026
Reply from BudgetAir.com
We're so happy to hear you found the information clear and received your tickets quickly! Thank you for your positive feedback.
Reply from BudgetAir.com
We're so happy to hear you found our website reliable for cheaper airline tickets! We truly appreciate your positive feedback.
BCA-20933551
BCA-20933551
The Flight booking is just a friendly user and pretty straight forward. No hassle filling-in all the informations, there are few recommendations but easy to skip it if you doesn't want to include it. Thanks and looking forward to booked another flight with you soon on our next getaway in Europe next year.
29 July 2026
Unprompted review
Reply from BudgetAir.com
We're delighted to hear that you found our flight booking process user-friendly and straightforward, with no hassle. We appreciate your positive feedback and are thrilled you're looking forward to booking another flight with us for your next European getaway. We aim to make travel planning as smooth as possible for all our customers.
It is not the first time I'm using…
It is not the first time I'm using BudgetAir for my travels. Never had an issue with them, Service is professional and convenient. Prices also are the best!!
29 July 2026
Reply from BudgetAir.com
We are so pleased to hear that you consistently have a professional and convenient experience with us, and that you find our prices to be the best! Thank you for your continued loyalty.
Reply from BudgetAir.com
We're so happy to hear you found it to be very good and easy! We appreciate you taking the time to share your positive feedback.
Reply from BudgetAir.com
We're delighted to hear that booking your ticket was a very easy process for you. We appreciate your kind words!
Experience was great with BudgetAir
Experience was great with BudgetAir
Offered me with excellent price
Thank you BudgetAir
29 July 2026
Reply from BudgetAir.com
We're so happy to hear you had a great experience and found our prices excellent! Thank you for your wonderful feedback.
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