User friendly site. Well balanced with multi-company trips. Actually lowest prices are related to the trip with no or just small hand bag. This always confuse customer.
Company replied
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Review summary
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Fast and great user experience among all the websites I've used. Has the usual evil UX behavior to try to make you buy extra things, but all companies do it.
Company replied
Booking steps are very easy and fast. I got a special price from here compared to other agents. But the ticket issue time is too long (it takes approximately 24 hours). If someone wants to fly quick... See more
Company replied
I have booked economy flight from Canada to India. Someone who is looking for budget friendly and decent facilities korean airline is good consideration.
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Loved the price difference!
I was delighted with the price difference that “Budget Air” offered.
19 September 2026
Reply from BudgetAir.com
Hi Margaret,
Thank you for taking the time to share your positive experience. It is great to hear you were happy with the flight options available on our website.
We look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Karina,
Thank you for taking the time to share your positive experience. It is great to hear you found our website easy to use for your booking.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
Cancellation fee even within 24hrs
4 September 2026
Reply from BudgetAir.com
Hello Margaret,
Thank you for reaching out to us regarding your Trustpilot review.
After checking our records, we can confirm your booking was made on September 3rd, and we received no cancellation request or contact attempt that day, so the 24-hour window had already passed. However, we will be calling you directly to review your file and discuss available options with you.
Kind regards,
Steve
BudgetAir
Great fast service
19 September 2026
Reply from BudgetAir.com
Hi Julian,
Thank you for taking the time to leave this positive review. It is great to hear that you found our service to be fast and helpful.
We appreciate you choosing BudgetAir.com for your travel needs and hope to welcome you back for your future bookings.
The BudgetAir.com team
I love budgetair.com
I love budgetair.com! Best affordable options! Easy to navigate. Keep up the good work!
19 September 2026
Reply from BudgetAir.com
Hi there,
Thank you for taking the time to share your positive experience. It is great to hear you found the website easy to navigate and were happy with the options available.
We appreciate your kind words and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Leandro,
Thank you for taking the time to share your positive experience. It is great to hear you found our website easy to use and that you were happy with the booking process.
We look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hello Mohammed,
We are sorry to learn about your experience.
We see that your tickets were cancelled on your end, and while the fare rules strictly classify them as non-refundable, we note that the cancellation occurred on the same day as booking. Because of this, we want to help you out and will be calling you directly to assist and resolve this for you.
Kind regards,
Steve
BudgetAir
Very good and wonderful experience
18 September 2026
Reply from BudgetAir.com
Hi Claris,
Thank you for taking the time to share your positive feedback.
It is great to hear you had a wonderful experience using our website. We aim to make booking flights as simple as possible for all our customers, and your review lets us know we are on the right track. We look forward to helping you with your future travel plans.
The BudgetAir.com team
My first name and middle name were…
My first name and middle name were stuck together on the ticket. I did not type it in like that. It’s very annoying to fix it. This shouldn’t be a mistake to be made. I only paid the money for you to do one thing.
18 September 2026
Reply from BudgetAir.com
Hello Chloe,
Thank you for your feedback. Please don't worry—airline reservation systems automatically merge first and middle names without spaces to prevent character-limit errors.
Your ticket is 100% valid and confirmed for travel. A member of our team will call you directly to reassure you and answer any questions.
Kind regards,
Steve
BudgetAir
Best price compared to the rest.
18 September 2026
Reply from BudgetAir.com
Hi Victor,
Thank you for taking the time to leave this positive review. It is great to hear that you found the booking process on our website to be easy and straightforward.
We appreciate you choosing BudgetAir.com and hope to welcome you back for your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Andrew,
Thank you for taking the time to share your positive experience. It is great to hear that you were happy with the service you received from our team.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Paul,
Thank you for taking the time to leave a review. It is great to hear you found the booking process on our website to be easy and simple. This is exactly the experience we aim to provide for all our customers.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi there,
Thank you for taking the time to share your positive experience. It is great to hear that our team was able to provide you with a timely response and the support you needed.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Found the best price and e-ticket was…
Found the best price and e-ticket was issued in a few hours. Great experience!
18 September 2026
Reply from BudgetAir.com
Hi Sudhir,
Thank you for your positive feedback. It is great to hear that you had a good experience and received your e-ticket quickly.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Arabinda,
Thank you for taking the time to share your positive feedback. It is great to hear that you had a very happy experience booking your flight with us.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
Glad a got a refund but if it’s within…
Glad a got a refund but if it’s within the 10mins of me booking. I think a $70 dollar refund per person is a little much. However, glad I got whatever back
18 September 2026
Reply from BudgetAir.com
Jada,
Thank you for your feedback. While our standard administrative fee applies to cancellations, we completely understand your situation since this was cancelled within 10 minutes of booking.
As a gesture of goodwill, our team is waiving this fee for you. Please allow up to 24 hours to receive an email update with your revised refund status.
Kind regards,
Steve
BudgetAir
I changed my flight and apparently you…
I changed my flight and the cost for the changing is more the cost of flight. It was my last time on this trap.
17 September 2026
Reply from BudgetAir.com
Hello Jose,
Thank you for your feedback. Flight change costs are determined directly by the airlines based on their ticket rules, which include change penalties and real-time fare differences.
As an intermediary, we do not set these fees. Our team will reach out to you directly to go over the breakdown and explain this in detail.
Kind regards,
Steve
BudgetAir
This is the best booking website
This is the best booking website. Simple, direct. It never disappoints. Highly recommended.
17 September 2026
Reply from BudgetAir.com
Hi Peter,
Thank you for your excellent review and for recommending us. It's great to hear that you find our website simple and direct to use.
Our goal is always to provide a straightforward booking experience, and your feedback lets us know we're on the right track. We look forward to helping you with your future travel plans.
The BudgetAir.com team
I am very concerned because after I got…
I am very concerned because after I got my ticket, both of the birthdates were wrong. We are traveling internationally and I need to find out how to correct this. Please help.
and they did!!!
17 September 2026
Reply from BudgetAir.com
Dear Denise,
Thank you for sharing your experience. It is great to hear our team was able to help you correct the details on your booking. Knowing that this was resolved for your international trip is important.
We appreciate you taking the time to update your review and hope you have a wonderful journey.
The BudgetAir.com team
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