Good provide discounts packages and air from other vendor. One witness is forget my previous search and I need to reenter every time login.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I only want to know why Booking with Budget air is very simple and fast but takes long to issue the air tickets. May I know some reasons for the delay in issuing the Air ticket
Company replied
The process to purchase was easy. The airline's record locator was hard to reach. The seats purchased with the transaction were not assigned immediately.
Company replied
The booking was easy and easy to understand. They have many payment option including google and apple pay and also paypal pay later. Hopefully the seat that we choose and if any issues happens the... See more
Company replied
3.5
Average
30K reviews
Asks customers to review
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Budget friendly
12 August 2026
Reply from BudgetAir.com
thank you for your 5 star review, have a great trip!
very bad experience
very bad experience, due to tech issues, Budget aid booked my source to destination and i got reversed ticket. When reached out, you charged me more of cancellation. Thats very bad experience.
12 August 2026
Reply from BudgetAir.com
Hello Shivram,
Thank you for bringing this experience to our attention.
Selected flight details are processed automatically based on the selections made during checkout. Once a ticket is issued, applying changes or processing a cancellation requires following the specific fare rules and fees set by the airline.
To look into the booking record and review the charges applied to the account, please reply directly to the latest email received from customer support.
Kind regards,
Leo
Made a mistake on my booking
Made a mistake on my booking. Immediately messaged support. They were not able/willing to cancel it
11 August 2026
Reply from BudgetAir.com
Hello Peter,
Thank you for reaching out and sharing your review.
Once a booking is confirmed and issued, the reservation is bound by the specific fare rules established by the airline. These rules determine whether cancellation, changes, or full refunds are permitted for that specific ticket type, meaning travel agencies cannot manually override those policies.
Kind regards,
Leo
Company is not trustworthy
Company is not trustworthy. Somehow my flight codes got switched and I called them immediately after booking. They refused to edit it and instead charged a 95% fee of the price.
11 August 2026
Reply from BudgetAir.com
Hello Kevin,
Thank you for leaving a review.
It's not that we are not trustworthy. Flight details are processed directly through the system based on the exact selections made on screen during checkout. Once a booking is completed, modifying flight segments or ticket details requires following specific ticket change conditions.
You will be contacted by customer support to ensure what is the possible help we can offer as per the airline policies.
Kind regards,
Leo
Reply from BudgetAir.com
Hi Selma,
Thank you for your 5-star review. It is great to hear that you found the booking process on our website to be both easy and reliable. This is exactly the straightforward experience we aim to provide for our customers.
We look forward to helping with your future travel plans.
The BudgetAir.com team
SIMPLICITY IS KEY
IT WAS A QUICK TURN AROUND ON SECURING AN E-TICKET. SIMPLE EASY TO NAVIGATE AND DOUBLE CHECK IF YOU SKIP A QUESTION. UNDERSTANDABLE AND NOT TRYING TO HIDE ANY OPTIONS
11 August 2026
Reply from BudgetAir.com
Hi Arnel,
Thank you for sharing your positive experience. It is great to hear you found the website simple to navigate and that securing your e-ticket was a quick process.
Our goal is to make booking flights as clear and straightforward as possible, so your feedback on the site's transparency and ease of use is much appreciated.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Nandini,
Thank you for taking the time to leave this positive review. It is great to hear you found our website easy to use for your booking.
Our goal is to make the travel planning process as simple and smooth as possible. We wish you a wonderful trip and look forward to helping you again in the future.
The BudgetAir.com team
I purchased seats through BudgetAir but…
I purchased seats through BudgetAir but they are not showing as purchased on the New Zealand Air website, under the confirmation number. So it looks like I will need to purchase seats again. Not good.
11 August 2026
Reply from BudgetAir.com
Hello Jennifer,
Thank you for leaving a review.
Seat requests submitted through the booking system are sent directly to the airline for confirmation. Air New Zealand is currently processing the seat request, and an update with the confirmed seat numbers will be delivered as soon as the airline completes the confirmation.
An agent will monitor the seat status and send over the updated details right away.
Kind regards,
Leo
Reply from BudgetAir.com
We're so happy you found our fares and flexibility to your liking. We appreciate your positive feedback!
TKT was immediately received
TKT was immediately received. No concerns. I would recommend! Best price.
11 August 2026
Reply from BudgetAir.com
Hi Priscila,
Thank you for sharing your positive experience. It is great to hear that your ticket was delivered promptly and that the booking process went smoothly for you.
Your recommendation is much appreciated, and I hope you have a fantastic trip.
The BudgetAir.com team
Just a big scam
11 August 2026
Unprompted review
Reply from BudgetAir.com
Hello Lukka,
I am sorry to hear that, but I would be happy to look into the matter! At the moment, I am still missing a few details needed to contact you. I have just sent you a message via Trustpilot asking you to provide them (please check your inbox). As soon as I receive your reply, I will contact you immediately to find a solution.
Kind regards,
Leo
Good price and fast process
11 August 2026
Reply from BudgetAir.com
Hi Katherine,
Thank you for taking the time to leave this 5-star review. It is great to hear you found our booking process to be fast and straightforward.
We aim to make booking flights as simple as possible and look forward to helping you with your future travel plans.
The BudgetAir.com team
The return flight was changed from…
The return flight was changed from direct to non-direct and a day later.
11 August 2026
Reply from BudgetAir.com
Hello Kyomi,
Thank you for leaving a review.
Flight schedule updates and route modifications are decided directly by the airlines, which means these timing adjustments are outside direct agency control. Making sure travellers receive clear support, accessible alternatives, and proper guidance during an airline change remains a priority.
Kind regards,
Leo
Reply from BudgetAir.com
Hello Himesh,
Thank you for leaving a review.
When a review is shared without a specific reason related to the reservation, locating the account and investigating what happened becomes a challenge.
To look into this situation to see how assistance can be provided. An agent will check the case and follow up with you.
Kind regards,
Leo
Booking online was very easy and…
Booking online was very easy and straightforward. The website was simple to use, and I found great prices with plenty of options to choose from. The whole process was quick, smooth, and convenient. I’m very happy with my experience and would definitely use it again!
11 August 2026
Reply from BudgetAir.com
Hi Zaher,
Thank you for taking the time to share your positive experience. It is great to hear you found our website easy to use and that the booking process was smooth and straightforward.
We appreciate you choosing BudgetAir.com for your travels and look forward to assisting you again in the future.
The BudgetAir.com team
Reply from BudgetAir.com
Thanks a lot and have a great trip
Everything is so delay
Everything is so delay. All document, Website, Booking detail are unclear.
3 August 2026
Unprompted review
Reply from BudgetAir.com
Hello Patipan,
Thank you for sharing your review.
Clear information and accessible documents are essential for a smooth booking experience. When flight schedules are changed by an airline, ticket choices and refund conditions depend strictly on the airline rules confirmed at the time of booking. Once a choice or schedule adjustment is finalised under those rules, further changes or refunds may no longer be permitted.
Kind regards,
Leo
Reply from BudgetAir.com
Hi Darlene,
Thank you for taking the time to share your wonderful feedback. We are delighted to know that you found our agents to be friendly, helpful, and respectful.
Providing this level of service is our goal, and your review is much appreciated. We look forward to assisting you with your future travels.
The BudgetAir.com team
Reply from BudgetAir.com
Dear Khaled,
Thank you for taking the time to share your positive review. It is great to hear that you were pleased with the service you received from BudgetAir.com.
Your feedback is valued by the entire team. We wish you a wonderful trip and look forward to assisting you with your future travel plans.
I misclicked the wrong date on the calender
I misclicked the wrong date on my flight reservation and notice it right away when i got the confirmation. The agent was very strict on their policy and couldn’t change the date without charging the cancelation fees and asked me to rebook again, while the own airline can give a full refund in the 24h regardless of the ticket type choosen
8 August 2026
Reply from BudgetAir.com
Hello Dayana,
Thank you for reaching out and sharing this review.
While airlines establish their own policies regarding ticket changes or cancellations processed through a travel agencies must adhere strictly to the specific fare rules associated with the reservation.
Kind regards,
Leo
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