BOLIA Reviews 

I ordered two wall lamps three months ago. After few weeks wait they were delivered, but one of them was broken (glass part had a huge crack, not surprisingly given the packaging didn’t have protective layers). After I requested an exchange a new lamp was promised to be delivered in another few weeks. Both times I had to stay at home, since Bolia can only deliver in person even such small packages.
The worst part: this lamp had one part missing, so we can’t fix it on the wall. The customer service sent me an email confirming that this part will be delivered in another three weeks (!!) and again with the same delivery service meaning i have to be at home to accept it. This is such a disappointing experience! two small wall lamps that we cant receive in full at once, and so much effort.

This sofa was purchased in end of November and I received it in December, meaning I’ve had it for a total of five months(I do not even use it daily but mostly on the weekends just me and my partner) yet the very expensive fabric is crumpling and the cushions are falling in and sliding out making it uncomfortable) I’ve had better quality sofas for 500€ that lasted me years… they are not respecting the 10 year warranty claiming this is normal wear and tear and I ask how.. I’ve used this sofa approx 12 times.. what would it be if I used it daily.. (every reply takes weeks from customer service) And they don’t want to help. So claims of 10 year warranty is a lie.

Beautiful store, fabulous pieces and friendly and professional staff.

2-3 years ago i bought cosima sofa, after some time I had to claim the sofa. The problem was the feathers, which penetrated the surface and stung when sitting on the seat. I was really surprised, this kind of "luxury sofa"?? Sellers were surprised too, they told me that they saw it first time. Bolia confirmed the claim and I have got new sofa. But it happened again with this new sofa. I had to claim it again. This time they sent me this:
‘‘Cosima has a top made of down filling that shifts over time. The down will turn over, which means that some feathers will stick out.
These don't hurt or compromise the quality, but can instead confirm that your sofa is filled with genuine feathers, making it infinitely soft to lie and sit on.
This is therefore neither a material nor a manufacturing defect, and unfortunately, exchanging the sofa would not be of benefit., "

??? I am very disappointed. Why does this luxurious sofa stab me in the ass/hand/head at least once a week?

I have ordered items online however it was delivered broken. I have informed them with all details and photos, however no response to my emails for almost three weeks despite several reminders. I’ll look for my rights legally and will never buy anything from Bolia again.
Most terrible customer service, there is no proper return option on their website, you have to search several pages, finally you get an email address who doesn’t respond to your emails. I wouldn’t want to spend so much time for a simple return. Regrets…

Delivery was smooth and professional. The delivery guys let me know around half an hour before they arrived that they were on their way. They unpacked the sofa and took the wrapping and boxes away. Overall, an stress-free experience.

The sofa itself I love- it looks great and is so comfortable. The only slight thing that I am unsure about is that a dimple remains in the sitting cushion when you get up. Maybe this is part of the process of the cushion ‘leveling out’ and finding its actual form after a while in use. At the moment, however, it’s pretty noticeable to the point where I have to bash the cushion a little to regain a smooth form. Were the cushion any firmer, then maybe it wouldn’t be as comfortable? An interesting comfort versus aesthetic issue. But, overall, I’m very pleased with it.

Just be aware, unlike other sofa companies, Bolia doesn’t offer to take away your old one. So, you’ll have to make arrangements beforehand.

Perfect support from the personnel in shop in Lübeck! Amazing job!

I bought a couple of lamps on discount the store used on display.
A small annoyance was having to carry assembled lamps because they couldn't find tools in the store to disassemble them completely.

Super customer service, great and honest advice. I will always recommend Bolia!

They have some amazing products and outstanding customer service. Been a customer for a while. Thry are reliable and trustworthy. You won’t be disappointed.

Very friendly Nürnberg Branch Manager who was more than happy to help. Superb experience!
And of course the product is super nice.

Still waiting on my order. It didn't arrive on the day of delivery as per the one day stated on my final receipt (a day I took off work as I didnt want to miss it seeing as its almost Christmas and Id be away soo after). I've received no response from customer service about where it is/any help even after the 48 hour expected response time. Money has been taken out of my account too.

Update: I have received an email from Bolia but it was 4 days after my original email. Still to get clarity why the final receipt had only one day stated (5th December) rather than a week range period. I have also just been told that the delivery won't be within the week range the Bolia Customer service have responded to below. Instead it will be several days later at an unknown time (a day I cannot receive the items) or sometime in the new year (so another month later).

We bought a sofa two weeks before Black Week. Until yesterday, the delivery date of 15.12. was confirmed to us several times. Then we found out that the delivery would be delayed by several weeks to March 1st. The reason for this is the increased order volume due to Black Week. Unfortunately, this is very disappointing as we deliberately ordered before Black Week.

I was treated with great care by the shop sales team which in this case was Udine from Berlin, Chaussestr 1. She offered practical advice along the way and was generous with their offer.

Super nice, quick and customer friendly experience when purchasing our new furniture's

Friendly welcome and asking if they can help. Browsed on my own first and afterwards approach one of the co-workers.
Good advices - both for the sofa I bought but also for the furniture we purchased.

Very professional and service minded.

Best regards
Anne

The shop assistant took their time and the overall service was great.