Case 8597; the answer at Wed 16:49 ignored the game round reference. Support reply stayed stuck during another support queue. The account page showed no useful time note.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wagering page #66468; the active bonus inside the account showed free spins counter, not what the promo tile showed. Support reply stayed greyed out after another refresh
Bonus balance on work laptop went sideways once free spins vanished at Sun 21:43 after I opened Lightning Roulette. Email update hid the next step during my short break.
Checked later, Payout KYC screen: selfie upload completed on cracked Samsung but the file was not saved. Casino page showed another status while I sat refreshing.
Company details
- Online Casino or Bookmaker
- also in
- Betting Agency
- Bookmaker
- Casino
- Gambling House
- Online Sports Betting Vendor
Written by the company
Nyd en online casinooplevelse af høj kvalitet med fokus på hurtig adgang, pålidelig sikkerhed, ærligt spil og værdifulde belønninger.
Contact info
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The cashier says no fee until the last…
The cashier says no fee until the last confirmation screen. If there is a fee, show it before I type all the details.
The turbo mode setting resets every…
The turbo mode setting resets every session, small but proper annoying.
reality check popup gone after update
Not ideal
Not ideal: Ticket #8136 got a copied FAQ answer, not a cashout update and yes, I checked the history
Friday evening
Friday evening, Support reply about deposit — the answer with Mastercard ignored the slot round ID. Support reply hid the cashout reason on ticket #58284
The upload page in settings history…
The upload page in settings history time from that showed exactly what had been missing ✅.
Sunday evening
Sunday evening. one slot.
two crashes.
balance right afterwards. no error code though.
On desktop the withdrawal status says…
On desktop the withdrawal status says approved. On the app it says pending. Both cannot be true.
Support agent Nick answered quickly
Support agent Nick answered quickly, but clearly hadn’t read the previous messages. He asked for the same ticket number I had already typed.
the homepage gave a decent first…
the homepage gave a decent first impression, but the status changed backwards to processing. After that, i didnt feel comfortable continuing.
max bet rule buried in terms
Monthly casino spending
Monthly casino spending, straightforward to read.
Account pause screen looked normal…
Account pause screen looked normal until session reminder appeared after case 64430 after the next slot round. Mobile page changed again on ticket #70183
Ticket #75724
Ticket #75724; the answer after 7 minutes answered without checking the round ID.
Casino page gave no clear reason after 19 minutes.
The account page left the time blank.
before the school run I opened after…
before the school run I opened after the reload code; free spins vanished after request #6632 after I opened Starburst. Bonus screen stayed blank after 17 minutes.
one more casino headache
one more casino headache: Daily limit looked active, but the cashier still opened deposit same story today..
German account
German account, English site, still My passport photo was accepted by email, then rejected inside the casino account on a work break
After my second coffee
After my second coffee, Autoplay toggle looked off, but the next slot round started anyway
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
