I personally think its a fraud, They try to fustrate you whenever you file a claim by asking you for the same information to every other email they send you. Stay away from them. i had a rental car wi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have called 6 times in one day to file a claim. I have been disconnected 5 times when they have transferred me or just hung up on me. I have never been more disappointed in a company. 2 employees th... See more
i was promised a new phone for my son one year ago. i called and was told he could not have a new phone but to buy one which I did. It has been down hill from there, after being promised at least four... See more
The gentleman that helped us was amazing! He explained everything in details & answered any & all of our questions about the difference in Whole & Term insurance. Helped find one for each of us (3 peo... See more
Company details
Written by the company
AssuranceIQ is a digital insurance and financial co., creating custom-tailored plans. Acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.
Contact info
98004, Bellevue, United States
- contactus@assurance.com
- assurance.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gay Glenn was GREATLY helpful!
Gay Glenn was personable, professional and excellent in every way.

Reply from Assurance
Gay Glenn (representative) was very good at explaining the details of the policy. Pleasant and considerate in acquiring my personal information.…
Gay Glenn (representative) was very informative, professional, curteous and personable. Enjoyed the initial enrollment process.
Gay Glenn was patient warm and…
Gay Glenn was patient warm and knowledgeable. She is wonderful 😊
Gay Glenn was very thorough in going…
Gay Glenn was very thorough in going over the options and how it compared to my present plan. It made choosing her recommendation easy.
Thank you Gay!
Sheila Goodman
I enjoyed working with Gay Glenn.enn was very patient with me in answering all my questions and working with me by carefully going over the plan that was for me.
Gay Glenn is a gem .kudos! To her for the patience with me and answering my many questions. Her guidance was wonderful as well!!
Gay glenn was wonderfull to work with
Gay glenn was wonderfull to work with! She explained things very well! Great experience for first time life insurance policy buyers !
Gay Glenn was wonderful....Very clear…
Gay Glenn was wonderful....Very clear conversation.
Gay Glenn - Professional, Knowledgeable, Patient and Down to Earth
Gay Glenn did an exceptional job at listening to my needs and directing me to the appropriate policy. She offered multiple insurance policy solutions, took all the necessary time needed to expertly explain their features, benefits and differences in order to give me the confidence I needed to pick the best policy to accomplish my goals within my budget.
Gay Glenn
Well first of all the agent (Gay Glenn) spoke clear and comprehendible English!!! She helped me to get a final expense policy that I could afford since I am on a fixed income. She was very well informed and good at her job!!! She helped me resolve a responsibility that I have been procrastinating over for way too long (A+)
Thanks again Gay Glenn
Sincerely Danny joe Brown
Gay Glenn was a pleasure to speak with
Gay Glenn was a pleasure to speak with. She explained every aspect of the different life insurance policies until she was sure I totally understood what I wanted and what I needed. She was very friendly, I felt like I was speaking to a friend. I Am really happy with the policy I got and have told several people about it already.
Gay Glenn helped me Very helpful and pleasant . She was a Godsend.
Gay Glenn helped me. She was wonderful. So kind and patient, answered all my questions. The information was just what I needed. She was the only one that seemed to care out of all the other companies I talked to. She was interested in what I needed not just selling me a policy. I want to thank her.
Gay was very professional and pleasant
Gay was very professional and pleasant. She had great knowledge as well.
Gay Glenn was extremely knowledgeable
Gay Glenn was extremely knowledgeable, well informed, and professionally mannered towards me. She left highly satisfied with the information I was trying to achieve.
I highly recommend anyone needing information about insurance to get in touch with Gay Glenn.
Gay explained all information that I…
Gay explained all information that I requested in a way I could understand!
WONDERFUL.Ms. Gay really showed she cared about my well being and she took her time to explain things to me because I have a slow learner issue but and I'm on social security for it.
Ms. Gay, was very awesome such a wonderful lady she explained things to me she showed me she cared and she helped me the best way she could and I understand every way she told me and said she took her time and I really do appreciate that and she showed me that she's always going to be there for me and that means a lot two me.
Ms. Gay is a very nice lady and you have a very good staff member in her.

Reply from Assurance
I spoke with Gay a very kind and…
I spoke with Gay a very kind and professional like person on my policy she was thorough and thoughtful explaining every option available for me to make my decision would highly recommend toanyone wanting life insurance thanks for everything!!

Reply from Assurance
Great service!
The agent, Gay, was intelligent about the product, she listened to me and my needs without my having to repeat myself, was patient and congenial.

Reply from Assurance
Gay was very kind and very…
Gay was very kind and very knowledgeable. She was very understanding. She listened to what my needs were and what I wanted. She found me a policy that I could afford on a fixed income.

Reply from Assurance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







