I personally think its a fraud, They try to fustrate you whenever you file a claim by asking you for the same information to every other email they send you. Stay away from them. i had a rental car wi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have called 6 times in one day to file a claim. I have been disconnected 5 times when they have transferred me or just hung up on me. I have never been more disappointed in a company. 2 employees th... See more
i was promised a new phone for my son one year ago. i called and was told he could not have a new phone but to buy one which I did. It has been down hill from there, after being promised at least four... See more
The gentleman that helped us was amazing! He explained everything in details & answered any & all of our questions about the difference in Whole & Term insurance. Helped find one for each of us (3 peo... See more
Company details
Written by the company
AssuranceIQ is a digital insurance and financial co., creating custom-tailored plans. Acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.
Contact info
98004, Bellevue, United States
- contactus@assurance.com
- assurance.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good group of people Gay knew my…
Very good group of people Gay knew my worries and listen to what I was looking for. Gay was a big help took all the worries I had
Gay Glenn was very professional and…
Gay Glenn was very professional and extremely helpful. You guys should be proud to have her working for your company. She made everything easy to understand. Thank Gay Glenn, I sincerely appreciated your help.
Gay Glenn provided me with exceptional…
Gay Glenn provided me with exceptional service. She was friendly, polite and very helpful. She answered all my questions, took the time and gave scenarios and comparisons so I would better understand the importance. My family will not be burdened with my burial expenses nor my debts now. Thank you Gay and Assurance Co.
Gaye Glenn was very…
Gaye Glenn was very knowledgeable, professional and courteous. The process was tedious due to the underwriting process. However, due the Gaye's pleasant manner we both endured.
Gay was the best ever 🙏
Gay was the best ever 🙏
She made the process very easy for me to understand
She was amazing
My New Life Insurance Agent
My New Life Insurance Agent, well her name is Miss. Gay Glenn she s the best agent ever. Gay takes the time and explain everything to you , and then question you on if you understand or not. She doesn't rush you into purchasing anything. She's just extremely good at what she does, and right now I'm just soooo overwhelmed from my Life Insurance Policy i couldn't help but to tear up , and so did she. So here's to you Gay from your new client in Atlanta, Georgia. I truly Salute You Thank's so much. With A BIG! Smile. 😁😀 Tama A. Smith
Gay Glenn
Gay Glenn, my new agent was extremely patient and thorough while assisting me with my new policy. My call was just to get a quote but I ended up getting a policy and peace of mind. Gay is highly recommended!
Exceptional Service
The Agent Ms. Glenn was knowledgeable, professional, and genuine. She helped me navigate through the process with ease. I would recommend the company to use her skills and phone decorum as training for other Agents.
My experience with Gay Glenn
My experience in speaking with Gay Glenn was very positive. Gay was very responsive and very patiently addressed to all my questions and concerns.
Gay was the absolute BEST
Gay was the absolute BEST, she was attentive and patient. She listened to what I wanted and gave me options to choose from. She the most patient person I've worked with as she had to do a lot of 3 way calling and recalling to get the work done. Couldn't have had a better agent.
Nothing short of fantastic service!
I called with no idea on what I needed/wanted. I ended the call with a policy in place after the guidance that I received. We will be signing up for another policy as well! I can’t say enough good about our rep, Gay. She was stellar! Very empathetic, helpful, patient and spoke very clearly.
Awesome.
Gay Glenn was extremely kind and helpful. She answered all of my questions and got me the coverage I needed.
Gay was very informative on the…
Gay was very informative on the insurance policy she found me something that I can afford. She also explained that if there was an accidental death that the policy would hey 18000. I like the fact the price will never increase as I m close to retirement and will be on a fixed income. I feel like I can rest assure that my final expenses will be taken care of .
Gay was very nice and helpful
Gay was very nice and helpful. A rareedy these days. An exellant representative for her company !
Madam Gay she is a professional
Madam Gay she is a professional. She explain everything to me how life assurance is important. she make me understand every question I ask. I think she is the best agent who deserve motivation.
Smooth process
Appreciate Gay Glenn. She made it and easy and quick process to ease my mind and ensure my family is taken care of.
Gay did a SUPERFANTASTIC job!!
Gay did a SUPERFANTASTIC job!!! Here knowledge of the product is what made me purchase a policy today. Keep up the Great work Gay and I will definitely refer some clients to you.
Excellent
Gay was knowledgeable, and efficient. She made things clear and easy to understand.
It was a pleasure speaking with Gay…
It was a pleasure speaking with Gay Glenn. She was professional and able to help me find an insurance plan that was right for me and my family.
Thanks!
Insurance agent Gay Glenn was very…
Insurance agent Gay Glenn was very helpful, polite, and courteous through the entire process.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








