Assurance Reviews 

951
TrustScore 2 out of 5

2.0

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See what reviewers are saying

Rated 1 out of 5 stars

I personally think its a fraud, They try to fustrate you whenever you file a claim by asking you for the same information to every other email they send you. Stay away from them. i had a rental car wi... See more

Rated 1 out of 5 stars

I have called 6 times in one day to file a claim. I have been disconnected 5 times when they have transferred me or just hung up on me. I have never been more disappointed in a company. 2 employees th... See more

Rated 2 out of 5 stars

i was promised a new phone for my son one year ago. i called and was told he could not have a new phone but to buy one which I did. It has been down hill from there, after being promised at least four... See more

Rated 5 out of 5 stars

The gentleman that helped us was amazing! He explained everything in details & answered any & all of our questions about the difference in Whole & Term insurance. Helped find one for each of us (3 peo... See more

Company details

  1. Insurance Broker
  2. Insurance Agency
  3. Online Marketplace

Written by the company

AssuranceIQ is a digital insurance and financial co., creating custom-tailored plans. Acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.


Contact info

2.0

Poor

TrustScore 2 out of 5

951 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(951)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
gay glenn

Rated 5 out of 5 stars

Gay was very helpful during this time

Gay was very helpful during this time. I needed insurance and she explained everything so I could understand.

9 September 2022
Unprompted review
Assurance logo

Reply from Assurance

Thank you for your feedback! We're glad to hear that you had such a wonderful experience.

Rated 5 out of 5 stars

Gay Glen was wonderful to work with and…

Gay Glen was wonderful to work with and very knowledgeable! She helped me through the entire process. I would recommend her to everyone!

28 August 2022
Assurance logo

Reply from Assurance

Thank you for your feedback! We're glad to hear that you had such a wonderful experience.

Rated 5 out of 5 stars

Gay Glenn is absolutely fabulous

Gay Glenn is absolutely fabulous. She was kind, patient, and so helpful. I enjoyed our conversation so much I was almost sad to get off the phone with her. I really appreciate her time and kindness.

17 August 2022
Unprompted review
Assurance logo

Reply from Assurance

Thank you for your feedback! We're glad to hear that you had such a wonderful experience.

Rated 5 out of 5 stars

This was probably the easiest thing to…

This was probably the easiest thing to do.
My agent Gay Glenn was phenomenal with helping me to understand what I am purchasing. And the application process is simple. Highly recommend Prudential.

10 August 2022
Assurance logo

Reply from Assurance

Thank you for your feedback! We're glad to hear that you had such a wonderful experience.

Rated 5 out of 5 stars

Gay was so enjoyable about how he…

Gay was so enjoyable about how he presented all the important information,

"He is a keeper!"

23 March 2022
Assurance logo

Reply from Assurance

Thank you for your feedback! We're glad to hear that Gay provided such a wonderful experience.

Rated 5 out of 5 stars

My experience with Gay Glenn was…

My experience with Gay Glenn was excellent she explain all the details I can understood English is my second language Thank you

1 February 2022
Assurance logo

Reply from Assurance

Thank you for your feedback! We're happy to hear that you had such a great experience.

Rated 5 out of 5 stars

Call/Purchase review Gay Glenn

Gay Glenn was exceptionally polite, patient, through, and professional from the beginning of our call to the end. She listened to me and asked the appropriate questions to know my goals for the insurance I wanted and confirmed what I did not want quickly. She went into great detail about the plan being offered and frequently made sure I understood what she meant by what she was saying. At the beginning of the phone call all I wanted was some information about what was available; by the end of the call I purchased the insurance.

7 October 2021
Rated 5 out of 5 stars

Gay was very professional and friendly

Gay was very professional and friendly. She explained everything in detail but very easy to understand. She took her time and answered all my questions. She was very informative about things I needed to know. I was very satisfied with her presentation. She never rushed through any of the sections I needed to review. Very well discussed when needed. Helped me a lot.

13 August 2021
Rated 1 out of 5 stars

Insurance review

I give Ms. Gay the agent 150k percent rating of awesome. I give the computer system a negative 150k. The technical issues were horrible. Ms. Gay did a wonderful job.

14 July 2021
Rated 5 out of 5 stars

Gay Glenn was very professional

Gay Glenn was very professional as well as personable. She did an excellent job presenting all information and patiently answering my many questions. I would recommend her and the company to anyone in the market for an insurance product!!

27 April 2021
Unprompted review

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