Every step of my purchase went flawlessly. The salesman was right on time, brought various options, and answered all my questions thoroughly. There was no pressure, only helpful information to assist... See more
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Location
Switch location32970 Alvarado-Niles Rd, Suite 730, 94587 Union City, California, US
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Our dealings with Arrow were always clear and straightforward. The sales rep was thorough and listened to our needs and gave honest, reliable information and advice. Delivery of the custom rail w... See more
Company replied
Arrow Lift was the only company that allowed me to test out the stair lifts at their California location (Union City) and that made a huge difference in my decision to buy from them. The installatio... See more
Company replied
Salesman was straightforward and informative.He was professional and answered all my questions, Time estimate was accurate and installation was efficient and well done.
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Company details
About Arrow Lift - San Francisco
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Contact info
32970 Alvarado-Niles Rd, Suite 730, 94587, Union City, California, United States
- 415-855-3702
4.6
Excellent
19 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Salesman was straightforward and…
Salesman was straightforward and informative.He was professional and answered all my questions,
Time estimate was accurate and installation was efficient and well done.
29 June 2026
Reply from Arrow Lift - San Francisco
Thank you, Lou, for sharing your experience. We’re happy our sales team answered your questions clearly and provided an accurate timeline. It’s also great to hear the installation was completed to your satisfaction.
Please let us know if there's anything else we can do!
- The Arrow Lift Team
The installers were terrific and…
The installers were terrific and willing to answer questions. The chair is great!
6 May 2026
Reply from Arrow Lift - San Francisco
Thank you, DeAnne! We’re happy to hear that the installers took the time to answer your questions and made the experience a positive one. It’s also wonderful to know that you’re pleased with the stair lift itself. Hearing that the lift is helping you means a lot to our team. Thank you again for choosing Arrow Lift!
Reply from Arrow Lift - San Francisco
Thank you, Anthony, for sharing your experience. We’re glad to hear the lift is doing exactly what you need it to do and working smoothly.
It means a lot to know everything is working as expected. Thanks again for taking a moment to leave your feedback!
Best,
The Arrow Lift Team
Nathan was knowledgeable and was able…
Nathan was knowledgeable and was able to give me a great deal on Stannah lift. The installer did a great job. Nathan is responsive and a breeze to with with
25 March 2026
Reply from Arrow Lift - San Francisco
Thank you for sharing your experience, Ram! We’re glad to hear Nathan was helpful in finding the right option for you and that the process felt easy to navigate. It’s also great to know the installation went smoothly and that everything came together as expected. We appreciate you taking the time to let us know how it went.
Warmly,
The Arrow Lift Team
All was great but I would like a receipt for my payment. Thanks
All was good explanation was great
18 February 2026
Reply from Arrow Lift - San Francisco
Thank you for your note, Christine! We’re glad to hear everything went smoothly and that the explanation you received was clear and helpful.
We’re sorry for any trouble getting your receipt—that’s certainly something we want you to have. Our team is working on getting that sorted out for you. Please feel free to give our office a call if there's anything else you need. We’re always happy to help however we can!
-The Arrow Lift Team
Ours was a pre-need installation.
Our dealings with Arrow were always clear and straightforward.
The sales rep was thorough and listened to our needs and gave honest, reliable information and advice.
Delivery of the custom rail was earlier than expected and installation was quick and very clean.
The system works very well and is minimally intrusive even on our narrow stairway (36")
Although we don't actually use our system on a daily basis yet, we plan to age into it in the coming years.
For now when our older friends visit they are very grateful to use it and it is extremely helpful for transporting heavy groceries and cases of wine!
8 January 2026
Reply from Arrow Lift - San Francisco
Thank you for sharing such a thoughtful review, Susan. We’re glad to hear the process felt clear and straightforward from the start, and that your sales representative took the time to understand your needs and offer guidance you could feel confident in. It’s also great to know the custom rail arrived sooner than expected and that the installation was completed efficiently and with care, especially given your narrower stairway.
Hearing how the lift is already proving helpful for visiting friends—and even day-to-day tasks like carrying groceries—really highlights the flexibility these systems can provide. We appreciate you choosing Arrow Lift and are glad the lift is there for you now and in the years ahead.
Reply from Arrow Lift - San Francisco
Thank you, Paul, for taking the time to share. We’re glad to hear the installation went smoothly and that the lift is doing what you need it to do. Knowing it’s working well for you means a lot to our team.
Best,
The Arrow Lift Team
Arrow Lift was the only company that…
Arrow Lift was the only company that allowed me to test out the stair lifts at their California location (Union City) and that made a huge difference in my decision to buy from them.
The installation process was easy and did not take too much time to install the three straight stair lifts that I purchased for my home. The installer was friendly and knowledgeable and answered all of my questions and concerns. Now, I am able to use all 3 floors of my home more easily than before thanks to the Arrow Lift stair lifts.
24 December 2025
Reply from Arrow Lift - San Francisco
Thank you for taking the time to share your experience, Deborah. We’re glad the opportunity to try the stair lifts in our Union City showroom helped you feel confident in your decision—that’s exactly why we have locations where clients can see and use the equipment firsthand. It’s also great to hear the installation went smoothly and that our installer took the time to walk through your questions. Knowing the lifts are helping you comfortably access all three levels of your home is truly meaningful to us. We appreciate you choosing Arrow Lift and sharing your feedback.
Reply from Arrow Lift - San Francisco
Thank you, Lisa. We’re so glad to know your experience with us left such a positive impression. Hearing that you’d recommend us means a lot, and we’re happy we could provide a solution that works well for you.
Flexible and convenient installation
Flexible and convenient installation.
Technician was early, very neat, and very patient about the operation of the system.
The chair is very comfortable and easy to operate with several built in safety features
11 June 2025
Reply from Arrow Lift - San Francisco
Thanks, Robert!
We're really glad to hear that the installation went smoothly and that you found the process convenient and flexible. It’s great to know the technician made a good impression and that the chair has been both comfortable and easy to use. Hearing that the safety features give you added confidence means a lot to us.
Please don’t hesitate to reach out if you ever need anything!
Warmly,
The Arrow Lift Team
Reply from Arrow Lift - San Francisco
Thanks, Craig!
We're really glad we could help find a solution that worked for your budget, and that the installation process was quick and smooth. We appreciate you taking the time to share your experience.
Best,
The Arrow Lift Team
Highly recommend
Attentive service with helpful advice and efficient installation (including coming back to adjust a setting). The chair is great.
16 April 2025
Reply from Arrow Lift - San Francisco
Hi SR,
Thank you for sharing this thoughtful review. We're really glad to hear that our team was able to provide helpful guidance and attentive service throughout the process. It’s also great to know the installation went smoothly—and that we could make that follow-up adjustment to get things just right. Hearing that the chair is working well for you means a lot to us.
If anything ever comes up down the road, don’t hesitate to reach out.
Warmly,
The Arrow Lift Team
Fantastic salesman
Fantastic salesman, fantastic service, man and installation are you am completely amazed with how good and fast they were
9 April 2025
Reply from Arrow Lift - San Francisco
Thank you, Linda.
It’s so nice to hear that everything—from your experience with our team to the installation itself—left such a strong impression. We’re glad things moved along quickly and smoothly, and we really appreciate you sharing your thoughts.
Best,
The Arrow Lift Team
Excellent information and work at all stages
The sales description, material, and promises matched the actually installed product.
The sales person, Ryan Werner, was responsive to requests for: electrician's inquiries, scheduling speed, and final warranty information. Installer, Charles, was careful, also informative, and a pleasure to work with.
5 March 2025
Reply from Arrow Lift - San Francisco
Thank you, Candace!
We're so glad to hear that your experience with Ryan and Charles met your expectations and that everything from the sales process to installation aligned with what was promised. It’s great to know that Ryan was responsive to all your inquiries and that Charles provided careful and informative installation.
We appreciate your kind words and are grateful for the opportunity to assist you!
Best,
The Arrow Lift Team
A most pleasant transaction
Every step of my purchase went flawlessly. The salesman was right on time, brought various options, and answered all my questions thoroughly. There was no pressure, only helpful information to assist my selection.
My installer was also right on time and ready to go. He explained the installation process and was fully prepared. When the installation was complete, he walked me through operation, care, and possible error codes. When he was done, I felt very comfortable with my ability to operate and maintain the system.
19 February 2025
Reply from Arrow Lift - San Francisco
Thank you, James!
We’re so pleased to hear that every step of your experience went smoothly. Providing clear, helpful information and ensuring you feel confident in using your lift are top priorities for our team. We appreciate your kind words and are glad to know you're comfortable with your new system.
If you ever have any questions, we’re always happy to help!
Best,
The Arrow Lift Team
Reply from Arrow Lift - San Francisco
Hi Margo,
Thank you for your kind words! We're so glad to hear that you found our team informative and that you were pleased with their work.
If you ever have any questions or need assistance, don’t hesitate to reach out. Thank you for choosing Arrow Lift!
Best regards,
The Arrow Lift Team
My new ride.
Experienced and polite installer and salesman was nice to work with. I really enjoy riding on the new chairlift, it's high quality and I feel secure using it.
22 October 2024
Reply from Arrow Lift - San Francisco
Hi Nancy,
Thank you for sharing such a thoughtful review! It’s wonderful to hear that you’re enjoying the new chairlift and that it gives you a sense of security. We’re also pleased that our team, from sales to installation, provided you with a positive experience. Hearing how much you enjoy riding on the chairlift makes our day! If you ever have more questions, please don’t hesitate to reach out.
Wishing you many safe and comfortable rides!
-The Arrow Lift Team
It was an all day job installing two…
It was an all day job installing two stair lifts. The techs were professional and courteous. They cleaned up the debris before they left.
18 September 2024
Reply from Arrow Lift - San Francisco
Thank you, Rosemary!
We're glad to hear that the installation went smoothly and that our technicians provided courteous and professional service throughout the day. It’s great to know they left everything clean and tidy for you. We hope your new stairlifts bring ease and convenience to your daily routine.
If you ever need anything, please don’t hesitate to reach out!
Warmly,
The Arrow Lift Team
Reply from Arrow Lift - San Francisco
Hi Smitha,
Thanks for leaving a review! We're pleased to hear that we were able to meet your expectations!
Warmly,
The Arrow Lift Team
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