The Arlo door bell camera works very well for seeing who has been to the door. However the microphone that should allow us to speak to people ringing the bell to give instructions is so muffled th... See more
Company replied
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Decent cameras and door bell, easy to mount and charge. Easy to follow app. Bits missing from my camera mounting hardware, and arlo customer service was no help whatsoever. Neither was the service fro... See more
Company replied
The doorbell is fine and good quality but it is impossible to pare it to the supplied interior plug in bell. No matter how many times I have followed the online instructions it does not pare.
Company replied
Good hardware but subscriptions and the most expensive out there. You can even download footage and have to use your own third party app to do this. Arlo need to look at the rest of the home cctv mark... See more
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Company details
Written by the company
Protect your home with Arlo colour night vision and spotlight security cameras. Choose Arlo security cameras to watch over your home 24/7.
Contact info
United Kingdom
- arlo.com/en_gb
2.6
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Arlo Security | United Kingdom
Hi Simon,
Thank you a lot for taking the time to share your positive feedback in response to our invitation! We're delighted to read that your Arlo Essential camera was easy to set up and install. Don't hesitate to recommend us to your loved ones!
Best regards,
Arlo Europe Support
Reply from Arlo Security | United Kingdom
Hi Jo-Anne,
We appreciate you taking the time to share your kind review following our invitation! It's great to know that you are happy with your Arlo Doorbell and cameras. Feel free to recommend us to family and friends!
Best regards,
Arlo Europe Support
Reply from Arlo Security | United Kingdom
Hi Roy,
Thank you for your kind review following our invitation! We're thrilled to hear that you found your Arlo system easy to install. We also appreciate your feedback regarding the operating instructions; we’ll make sure it’s passed on to the relevant department.
For future reference, you can visit our support page for a wide range of helpful articles, including guides on onboarding and device installation: https://www.arlo.com/en_gb/support
From our support page, you can also get in touch with our customer service team.
Our official YouTube channel offers additional instructional videos that you may find useful: https://www.youtube.com/@ArloSmartHomeUK
Finally, if you ever need more direct assistance, you can also reach us through our social media profiles.
1. Facebook: facebook.com/ArloUKSmartHome
2. Instagram: instagram.com/arlosmarthomeuk
3. Twitter: twitter.com/ArloEU
Best regards,
Arlo Europe Support
Reply from Arlo Security | United Kingdom
Hi Helen,
Thank you very much for sharing your positive review following our invitation! We're happy to hear that the setup of your Arlo system was easy and the picture quality met your expectations. Don't hesitate to recommend Arlo to family and friends, we'll sincerely appreciate it!
Best regards,
Arlo Europe Support
I have been having a series of problems…
I have been having a series of problems with doorbell and camera not working. I have spent a lot if tome on the phone, chatbot but never completely solved the problems. The last try ended with them connecting me with Kamal - who I know is in the US, (he previously told me he could not help me), and asked for my card details. As I am paying £50+ a month, I think my support should be covered by that. Impossible! I am thinking i need to leave them. I want a technician to come and reset my system, but they are not interested.
17 February 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi BRAZIL,
We’re sorry to hear about the issues you’ve been experiencing with your Arlo camera and Doorbell, and that your interactions with our customer service did not meet your expectations. Please be reassured, you don't need to pay or provide us with your bank card details in order to get support.
To help you get in touch with our UK customer support, who will be best equipped to fully assist you, please reply to the information request we’ve sent you here on Trustpilot. When responding, include your full name and the email address linked to your main Arlo account. This will allow us to promptly escalate your case to our support team, who will reach out to you as soon as possible. Thank you!
Best regards,
Arlo Europe Support
Arlo is by far the worst company I have…
Arlo is by far the worst company I have ever dealt with. 2 months to deal with an issue and still not. resolved.
The use a call centre in Morocco called Diablo, who have very little knowledge and absolutely no decision-making ability. I now assume Arlo the company is 1 guy sitting in the back of his parents' house; this is certainly not a real company. I have contacted Amazon about them and asked them to stop stocking Arlo. AVOID LIKE THE PLAGUE
17 March 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi N S,
We’re truly sorry to hear about your experience with our customer service. Providing high‑quality support to all our customers is one of our top priorities, and we sincerely apologise that this was not the case for you.
To review your interaction with our support team, we’ve sent you an information request here on Trustpilot. When responding, please include your full name, the email address associated with your Arlo account, and the case number from your previous support inquiry. This will allow us to investigate what went wrong, make things right, and assist you further. We genuinely hope you’ll give us the opportunity to do so!
Best regards,
Arlo Europe Support
SHOCKING SERVICE, STAY WELL CLEAR!!!
They overcharged me for my service plan, been chasing them for 2 weeks, I have been on hold for 1 hour x 5 times, eventually spoke with someone this morning who sounded very junior and told me there was no escalation path apart from her!!
SHOCKING SERVICE, STAY WELL CLEAR!!!
16 March 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi khalid,
We’re truly sorry to learn about your experience and apologise for the inconvenience caused.
To review your interaction with our support team in more detail and assist you further, we’ve sent you an information request here on Trustpilot. When replying, please include your full name, the email address linked to your Arlo account, and the case number you had with our customer service. This will help us locate your details in our system and provide you with further assistance. Thank you!
Best regards,
Arlo Europe Support
Had a problem at first with my order…
Had a problem at first with my order but it got sorted in the end
14 March 2026
Reply from Arlo Security | United Kingdom
Hi Kevin,
Thank you for your 5‑star review following our invitation! We’re glad to hear that the issue with your order has been resolved and that you’re now able to enjoy your Arlo system. If you’re happy with your experience, feel free to recommend us to your family and friends!
Best regards,
Arlo Europe Support
Really Annoyed. Live view lost !!
I have 3 cameras situated in my unmanned workshop 30 miles away. Live view has stopped and needs a firmware update. I have tried to do this remotely and each time (taking 5mins) it fails to do this. I have to travel 30 miles to reset and update the hub and cameras. Its a joke and very expensive too....
11 March 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Steve,
We’re sorry to hear about the difficulties you encountered while updating the firmware on your Arlo cameras, and we apologise for the inconvenience this caused.
Firmware update issues can sometimes occur due to a low upload speed, which may prevent the update from completing successfully. A weak Wi‑Fi signal can also contribute to this issue. This may be caused by excessive distance from the router, physical obstacles, or strong Wi‑Fi interference in the area.
You can run a speed test of your Internet connection here: https://www.speedtest.net/
If the issue happens again, or if you need help with anything else, please don’t hesitate to contact our customer service. Our experts will be happy to assist you. To reach our team, please follow these steps:
1. Visit our support page: https://www.arlo.com/en_gb/support
2. Scroll down to the section labeled “Support Centre”
3. Log in to your Arlo account
Once logged in, select your preferred contact option.
Best regards,
Arlo Europe Support
Excellent Help but Difficult to Make Contact.
Once I got through to speak to Mohamed, he looked after me exceptionally well and resolved all my problems. He was very attentive and patient with my own shortcomings and now I am a very satisfied customer.
13 March 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Tony,
Thank you for sharing your kind feedback with us and other customers! We're happy to hear that our customer service helped you resolve your issue. Do not hesitate to reach out again in the future in case of need!
Best regards,
Arlo Europe Support
Customer service is not very…
Customer service is not very impressive, I have been in contact with them now for 4 months and I am still no further forward
10 March 2026
Reply from Arlo Security | United Kingdom
Hi Susan,
We’re sorry to hear about your experience with our customer service, and we sincerely apologize for the inconvenience caused.
Since we were able to locate the case you currently have with our support team in our system, we will forward your concerns to them so they can assist you more effectively. Thank you for your understanding.
Best regards,
Arlo Europe Support
DO NOT BUY!!
I used Arlo for several years. When I started you didn’t have to pay for a subscription. The older cameras would have detection issues constantly which they had no reliable fix for (software updates included). Then they came out with newer cameras, which of course came with a catch 22. Subscription service! I was basically stuck with and paid for a service that wasn’t truly necessary. The next year the price went up drastically and I decided I wasn’t gonna play the bait and switch game anymore. IF YOU’RE LOOKING FOR GREAT SECURITY CAMERAS WITH THE BS SUBSCRIPTION——-CHECK OUT EUFY SECURITY. THEY’RE SOLD ON AMAZON. FAIR PRICE!
7 March 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Les,
We're sorry to hear about your disappointment.
Detection issues on your older cameras may have occurred for several reasons, such as low motion sensitivity, limited upload bandwidth, or a weak Wi‑Fi signal. The direction of movement may also affect detection accuracy, as our cameras are more responsive to side‑to‑side motion than to movement directly toward or away from the camera.
Our Arlo Secure subscription, in addition to providing cloud recording, offers several advanced features designed to enhance security and give you greater peace of mind. You can read more about all the benefits of Arlo Secure on our website:
https://us.arlo.com/pages/arlo-secure
If you need help or if there’s anything we can do to regain your trust, please don’t hesitate to contact our support team. If you are based in the US, you can reach our team here: https://us.arlo.com/pages/contact-us
Best regards,
Arlo Europe Support
The lady that assisted me was very helpful
The lady that assisted me was very helpful. She sorted the issue that I had with my doorbell, after changing my WiFi. When our phone call suddenly cut off, she called me back straight away. She was very polite and thorough and didn't rush me. A great job.
6 March 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Paul,
Thank you very much for your kind feedback! We're glad to hear that our customer service was able to help you resolve the issue with your Arlo Doorbell after the Wi-Fi change. It's also great to know you felt supported and not rushed during process. Providing great customer assistance is one of our biggest priorities, and we're happy that your experience reflects that.
Feel also free to recommend us to your loved ones, we'd sincerely appreciate it!
Best regards,
Arlo Europe Support
Arlo Pro 3 Floodlight Camera
I purchased this camera brand new from the Arlo website, and it stopped working within the two-year warranty period. When I contacted support, they initially sent a replacement battery and advised me to reinstall the camera. Unfortunately, the issue was clearly a defective unit, and this did not resolve anything.
It then took over a month to receive another response, citing staffing issues. Eventually, they agreed to send a replacement camera. The replacement unit arrived scratched and clearly refurbished — and it also did not work. I documented multiple failed installation attempts with screenshots.
Support again delayed responding and sent lengthy reinstall instructions. Before I could even complete the steps and reply, my case was closed. Since then, my emails have gone unanswered.
As a customer who owns multiple Arlo cameras, this experience has been extremely disappointing. I expected better warranty support and quality control. Based on this experience, I will be replacing my entire system with another brand.
2 January 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi olu,
We're truly sorry to hear about your experience with our customer service and the issues you've encountered with your replacement camera. We sincerely apologize for the inconvenience this has caused.
To take a closer look at your interaction and escalate your concerns to the appropriate team, we’ve sent you an information request here on Trustpilot. When responding, please include your full name, the email linked to your Arlo account, and any case numbers you may have. We hope you'll give us the opportunity to assist you again!
Best regards,
Arlo Europe Support
Reply from Arlo Security | United Kingdom
Hi Cath,
Thank you very much for taking the time to share your positive feedback in response to our invitation! We hope you're enjoying all the functionalities of your Arlo system and experiencing greater peace of mind. And don't hesitate to recommend us to family and friends, we'd sincerely appreciate it!
Best regards,
Arlo Europe Support
Can’t download videos
Can’t download videos. Also keeps going through verification when I’m using same phone. Arlo instructions tried and failed to resolve issue. Still cannot download so no point in subscribing. It’s fine as a door bell but can take minutes to get notified often when the guest has left.
3 March 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi rjg,
We're sorry to read about the difficulties you've been experiencing.
To download recordings from the Arlo Feed, please follow the steps outlined in this support article: https://www.arlo.com/en_gb/support/faq/1124513/How-do-I-download-video-clips-in-my-Arlo-account
To take a closer look at the two‑factor authentication prompts that keep appearing on your phone, and to help with any issues you may be experiencing when downloading your recordings, we invite you to get in touch with our support team. Our experts will be happy to investigate this further and assist you. To reach our experts, please follow these steps:
1. Visit our support page: https://www.arlo.com/en_gb/support
2. Scroll down to the section labeled “Support Centre”
3. Log in to your Arlo account
Once logged in, select your preferred contact option.
Best regards,
Arlo Europe Support
It’s nice the video quality sound…
It’s nice the video quality sound recording perfect the problem the charge finish quickly and the price is too high
21 February 2026
Reply from Arlo Security | United Kingdom
Hi Hamayoon,
Thank you for sharing your feedback in response to our invitation! We're glad you're happy with the video and sound quality of your Arlo system.
Please be aware that the battery life of all our products can vary depending on device usage, settings, and environmental conditions. For tips on improving battery performance, please visit the following support article: https://www.arlo.com/en_gb/support/faq/291/How-can-I-extend-my-Arlo-camera-s-battery-life
For potential promotions and discounts, we invite you to keep an eye on our official website. For example, we're currenly running a 20% promo on our Arlo Pro 6 camera model: https://www.arlo.com/en_gb/home
Our support team would be happy to look into your battery drain issue and confirm whether it’s behaving abnormally. To reach our experts, please follow these steps:
1. Visit our support page: https://www.arlo.com/en_gb/support
2. Scroll down to the section labeled “Support Centre”
3. Log in to your Arlo account
Once logged in, pick the contact option you prefer.
Best regards,
Arlo Europe Support
Reply from Arlo Security | United Kingdom
Dear Mark,
Thank you for your positive feedback following our invitation! We're happy to hear that you are happy with your Arlo system and that your experience with our customer service has been positive.
Best regards,
Arlo Europe Support
“Reliable, High‑Quality Security That Gives Real Peace of Mind”
Arlo has been a great upgrade to my home security. The cameras are easy to install, the video quality is excellent, and the app makes it simple to check in from anywhere. Smart alerts are accurate and give real peace of mind. Overall, a reliable and modern system that works exactly as promised.
15 May 2025
Reply from Arlo Security | United Kingdom
Hi Paul,
Thank you very much for sharing your kind review in response to our invitation! We're absolutely delighted to hear that our Arlo system has enhanced your home security. It's also great to know that you've found the installation easy, the video quality excellent, and our Arlo Secure app user-friendly!
Don't hesitate to recommend us to your loved ones we'd sincerely appreciate it.
Best regards,
Arlo Europe Support
Ideal this was to replace similar as…
Ideal this was to replace similar as the housing was no longer closing properly. However it came with a free bell which we have yet to fit.
27 February 2026
Reply from Arlo Security | United Kingdom
Hi Kim,
Thank you for taing the time to share your 5-star review following our invitation! We're glad to hear that our product was a suitable replacement. Feel free to recommend our products to family and friends!
Best regards,
Arlo Europe Support
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