Abahana Villas Reviews 

150
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Great houses, but beware of hidden electricity charges and deposit issues! The Good: The villa's were fantastic. they were clean, well-maintained, and in a great location. The Bad: The web... See more

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Rated 5 out of 5 stars

We have used Abahana Villas for at least 5 years, staying in Moraira and Benissa Costa regions of Costa Blanca. The service has always been fantastic both before and during our stay. Duri... See more

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Rated 5 out of 5 stars

We’ve been booking through Abahana Villas for many years and are always delighted with the service and support they provide with everything to do with our dream holiday in Spain. A brilliant and profe... See more

Company replied

Rated 4 out of 5 stars

The house was very beautiful, clean, and exactly as described. The staff on site were very friendly and helpful. The only downside is that the bed linen has to be ordered separately and, in our case,... See more

Company replied

Company details

  1. Vacation Home Rental Agency

Written by the company

En Abahana Villas, nos especializamos en crear experiencias vacacionales inolvidables en la Costa Blanca Norte, combinando la selección de las villas más exclusivas con un servicio personalizado y cálido. Nuestra misión es hacer de cada estancia un recuerdo único, cuidando cada detalle desde la reserva hasta el último día de tu estancia. Somos un equipo apasionado que entiende la importancia de la confianza y el compromiso, y estamos orgullosos de ser un referente en el alquiler vacacional de alta calidad. Nuestros valores de cooperación, excelencia y dedicación a la satisfacción del huésped nos guían para ofrecer un servicio de distinguido en un entorno de ensueño.


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4.2

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TrustScore 4 out of 5

150 reviews

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Rated 3 out of 5 stars

Beware of hidden electricity charges and deposit issues!

Great houses, but beware of hidden electricity charges and deposit issues!
The Good:
The villa's were fantastic. they were clean, well-maintained, and in a great location.
The Bad:
The website clearly states that "energy is included" in the rental price. Despite this explicit claim, they still forced us to pay extra for electricity at the end of our stay. This is misleading and amounts to false advertising.
The Deposit:
To make matters worse, they are now refusing to refund our complete security deposit of 4000 euros. They only refunded 2000€
Verdict:
The properties are lovely, but their billing practices are untrustworthy.
Be very careful with hidden extra costs and expect issues if you try to get your deposit back.
Do not rent with Abahana Villas unless you are prepared for surprise extra costs and misleading information. You will feel ripped off.

16 June 2026
Unprompted review
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Reply from Abahana Villas

Dear Guest,

Thank you for your feedback. We are pleased to hear that you enjoyed the villas, their cleanliness, condition and location.

We would, however, like to clarify an important point regarding the electricity charges. Under our current booking conditions, utility costs are included in the rental price, as stated on our website. However, your reservations were made under our previous booking conditions, applicable at the time the bookings were confirmed, under which utility consumption was not included and was settled separately at the end of the stay.

For this reason, the corresponding consumption costs were deducted from the security deposit in accordance with the conditions applicable to your reservations. These were therefore not additional or hidden charges introduced after your stay.

We fully understand that seeing our current conditions on the website may have caused confusion, and we regret that this has led to a negative perception of our billing process.

We remain available to review the breakdown of the deposit and the corresponding charges with you directly should you require any further clarification.

Kind regards,
The Abahana Villas Team

Rated 5 out of 5 stars

We had the pleasure of staying at Villa…

We had the pleasure of staying at Villa Atalaya with our family last week, and it was truly one of the best holiday experiences we've had. Everything was perfectly organized from the moment we arrived, allowing us to relax and enjoy every minute of our stay.

The villa is absolutely stunning, with breathtaking views that we never got tired of admiring, whether over breakfast or at sunset. Every detail had been thoughtfully prepared, creating the perfect balance of luxury and comfort.

One of our favourite touches was the Wednesday croissant breakfast. It was such a thoughtful surprise, and the fresh, delicious pastries made for a wonderful start to the day.

Our family had an amazing time and created memories we'll treasure for years to come. We highly recommend Villa Atalaya to anyone looking for a beautiful holiday home with exceptional service and unforgettable views. A special thank you to Julia and the entire Abahana Villas team for their professionalism, warmth, and attention to detail—we're already looking forward to our next stay!

4 July 2026
Unprompted review
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Reply from Abahana Villas

Dear Rosmina,

Thank you so much for your wonderful review and for choosing Villa Atalaya for your family holiday.

We are delighted to hear that your stay was one of the best holiday experiences you've had. It means a great deal to us that you appreciated the villa, its breathtaking views, and the care we put into making every stay as comfortable and memorable as possible.

We’re especially pleased that you enjoyed our Wednesday croissant breakfast. Knowing that this small gesture helped make your mornings even more special is truly rewarding.

Your kind words about Julia and the entire Abahana Villas team have been shared with them—they will be delighted to know their professionalism, warmth, and attention to detail made such a positive impression.

Thank you once again for your recommendation. It was a pleasure to host you and your family, and we very much look forward to welcoming you back to Villa Atalaya for another unforgettable stay.

Warm regards,

The Abahana Villas Team

Rated 1 out of 5 stars

Villa Fustera

Please be aware that the images and description do not reflect what you will experience. As I can see the comments and feedback is almost 3 years old, so a lot has happens since.

Dirty furniture is covered with blankets. There is no connection in the house. The lights in the rooms don't work, and the wall sockets are hanging loose. For the past four days, it has been impossible to take a hot shower, as there is no hot water.

Curtains have been replaced with blankets in several of the rooms because the shutters are broken.

Furthermore, serving food was impossible, as the knives and other utensils were in such poor condition that the blades simply got stuck in the food.

A dip in the pool was okay, but there are loose, broken stone fragments drifting around from the dilapidated pool structure, so for safety's sake, you need to be extra careful not to cut yourself.

We have been in ongoing contact with the company, which visited twice to attempt repairs.

On Saturday, one of the technicians spent several hours trying to fix the issue again. The repair was unsuccessful, but we were promised he would return the following day. Unfortunately, no one showed up as agreed.

We travel to Spain every year, but we will seriously consider whether to choose this company in the future—taking into account both the quality of the experience and the failure to carry out repairs or follow up.

8 July 2026
Unprompted review
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Reply from Abahana Villas

Dear Kunde,

Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations.

We were surprised by some of the issues mentioned, as our maintenance team visited the villa on two separate occasions during your stay to address the reported incidents and worked to resolve them as quickly as possible.

Regarding the overall condition of the property, we will carry out an internal review of each of the points you have raised, including the furniture, kitchen utensils, lighting, swimming pool and the other elements mentioned, to verify the situation and take any necessary corrective actions.

Our goal is always to provide our guests with a high-quality stay and attentive service, so we are genuinely sorry that your experience did not reflect the standards we strive to deliver. We appreciate your feedback, as it helps us continue improving.

Kind regards,

The Abahana Villas Team

Rated 5 out of 5 stars

Fantastic service from Abahana villas

We have just returned from a month holiday at Soleada Villa in Calpe hosted by Abahana villas.
We had an absolutely fantastic holiday which was spent with family members to celebrate my husbands retirement and we honestly can't praise the staff at Abahana villas highly enough. From
responding to an email on a Sunday evening regarding a minor issue we had at the villa (and getting it all sorted the same evening) to surprising us with some freshly baked croissants and pain au chocolat as a welcome gesture was a lovely and much appreciated touch.
From the start we had brilliant communication and would have no hesitation in using Abahana villas again for any future villa holidays.

27 June 2026
Unprompted review
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Reply from Abahana Villas

Dear Marianne,

Thank you so much for taking the time to share such a thoughtful review.

We’re absolutely delighted to hear that you and your family had a fantastic month at Villa Soleada and that it was the perfect setting to celebrate your husband's retirement. What a wonderful occasion!

It means a great deal to know that our team’s communication, responsiveness, and attention to the small details—like the welcome pastries—helped make your stay even more special. Creating memorable experiences for our guests is what we strive for every day.

Thank you once again for your kind words and your trust in Abahana Villas. We would be delighted to welcome you back for another unforgettable holiday on the Costa Blanca.

Warm regards,
The Abahana Villas Team

Rated 4 out of 5 stars

The house was very beautiful

The house was very beautiful, clean, and exactly as described. The staff on site were very friendly and helpful. The only downside is that the bed linen has to be ordered separately and, in our case, it was not complete. Unfortunately, the partner was also difficult to reach. However, the staff on site were able to help very well, so that the complete bed linen arrived with a delay of two days.

23 May 2026
Unprompted review
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Reply from Abahana Villas

Dear Anna,

Thank you for taking the time to share your feedback. We are very pleased to hear that you enjoyed the villa and found it beautiful, clean, and true to its description. We're also delighted that our local team was able to assist you and make your stay more comfortable.

We sincerely apologize for the inconvenience caused by the incomplete bed linen delivery. We understand how frustrating this must have been.

For future stays, please note that our team is available every day from 8:00 a.m. to 22:00 p.m. and is always happy to assist with any questions or requests. In addition, all extra services, including bed linen, can be ordered quickly and easily through our online guest portal, where everything is delivered directly to the villa for your convenience.

Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even smoother experience next time.

Kind regards,
The Abahana Villas Team

Rated 5 out of 5 stars

A brilliant and professional Team!!!

We’ve been booking through Abahana Villas for many years and are always delighted with the service and support they provide with everything to do with our dream holiday in Spain. A brilliant and professional team – always on hand!!! 5 stars from us!!!!!!

19 June 2026
Unprompted review
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Reply from Abahana Villas

Dear Brigitte,

Thank you so much for your wonderful review and for placing your trust in Abahana Villas year after year.

Knowing that we continue to be part of your dream holidays in Spain is the greatest reward for our entire team. Your kind words about our professionalism, service and support motivate us to keep striving for excellence and to ensure every stay is as special and memorable as the last.

We truly appreciate your loyalty and confidence over the years. It is always a pleasure to assist you, and we look forward to welcoming you back for many more unforgettable holidays on the Costa Blanca.

Warm regards,

The Abahana Villas Team

Rated 5 out of 5 stars

Great Time atVilla Corasol

We had a great time at Villa Corasol. It was our second time in the villa. Very nice pool, nice people at Abahana Villas and if something is wrong, they act inmediately.
We will come back again!

12 June 2026
Unprompted review
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Reply from Abahana Villas

Dear Ruud,

Thank you very much for your wonderful review and for choosing Villa Corasol once again.

We are delighted to hear that you had another great stay and enjoyed the villa and its pool. It is especially rewarding to know that you appreciated the service provided by our team and our commitment to resolving any issues quickly and efficiently.

Your loyalty means a lot to us, and we are truly grateful for your trust. We look forward to welcoming you back for a third stay and creating more great memories together.

Kind regards,

The Abahana Villas Team

Rated 5 out of 5 stars

Stayed a week at beautiful villa breizh.

Stayed a week at beautiful villa Breizh. Really nice and quiet area.

7 June 2026
Unprompted review
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Reply from Abahana Villas

Dear Magnus,

Thank you very much for your review and for choosing Villa Breizh for your stay.

We are delighted to hear that you enjoyed the villa and its peaceful surroundings. Calpe is a wonderful destination for those looking to relax and unwind, and we are pleased that Villa Breizh met your expectations.

We hope to welcome you back again soon for another enjoyable stay on the Costa Blanca.

Kind regards,
The Abahana Villas Team

Rated 5 out of 5 stars

Luxury Villa Company

We have used Abahana Villas for at least 5 years, staying in Moraira and Benissa Costa regions of Costa Blanca.

The service has always been fantastic both before and during our stay.

During booking, queries via email are always answered promptly. Calls are handled in English, if needed. The options for paying are really clear.

Check-in is easy and this year we were able to leave our bags in the offices while we went into town to get our holiday started early. Thanks to Juan for his patience with us!

Thankfully we had no issues with the villa chosen this year, but in a previous booking a minor niggle was resolved promptly and with good grace.

We would thoroughly recommend using this villa company without hesitation.

13 May 2026
Unprompted review
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Reply from Abahana Villas

Dear Debbie,

Thank you very much for taking the time to share such a detailed and wonderful review.

It means a great deal to us to know that you have trusted Abahana Villas for so many years for your holidays in Moraira and Benissa Costa. We are delighted to hear that our service, both before and during your stay, has consistently met your expectations.

We are also very pleased that the booking process, communication, payment options and check-in experience were clear and convenient for you. Your kind mention of Juan will certainly be shared with him; he will be very happy to know that his patience and assistance were appreciated.

Thank you again for your continued trust and for recommending us so warmly. It will be a pleasure to welcome you back for many more holidays on the Costa Blanca.

Kind regards,

Abahana Villas Team

Rated 5 out of 5 stars

Very beautiful house and pool.

Very beautiful house and pool.
All rooms have air conditioning and nothing is broken!
Would love to spend another holiday here, very recommended

9 June 2026
Unprompted review
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Reply from Abahana Villas

Dear Julia,

Thank you very much for your wonderful review.

We are delighted to hear that you enjoyed the house, the pool, and the comfort of the air-conditioned rooms. It is especially rewarding to know that everything met your expectations and contributed to a relaxing holiday.

Thank you also for your recommendation. We would be thrilled to welcome you back for another stay and help create more great memories on the Costa Blanca.

Kind regards,

Abahana Villas Team

Rated 5 out of 5 stars

Stay at condor villa

We had an amazing stay and the service was perfect.

6 June 2026
Unprompted review
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Reply from Abahana Villas

Dear Tiara,

Thank you very much for your wonderful review. We are delighted to hear that you had an amazing stay at Villa Condor and that our service met your expectations.

It was a pleasure to host you, and we hope to welcome you back to the Costa Blanca for another great holiday in the future.

Kind regards,
Abahana Villas Team

Rated 5 out of 5 stars

We had a lovely time

We had a lovely time, great pool and would use them again ! Very helpful

21 May 2026
Unprompted review
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Reply from Abahana Villas

Dear Justin,

Thank you for taking the time to share your experience.

We are delighted to hear that you had a lovely stay and enjoyed the pool. It is also wonderful to know that you found our team helpful and that you would choose to stay with us again.

We truly appreciate your kind words and look forward to welcoming you back for another great holiday in the future.

Kind regards,

The Abahana Villas Team

Rated 1 out of 5 stars

Waited 2 months for the refund of the deposit


We have rented Villa Ananas from Abahana Villas for 9 weeks. In the beginning we were very satisfied about the services of Abahana Villas. But after checking out it was a disaster to get our deposit of €2000 back. This was appr. 80% of the rental fee. According to the conditions in the contract this should be paid back within a week after checking out minus the costs for energy.
Despite of many mails and promisses after more than a month we still hadn't received the deposit back. In an email an employee wrote 'We anticipate this will happen within the next week.' But after 2 weeks we still hadn't heard anything neither received the money. It took Abahana Villas 2 months (!!) to refund the deposit.

It is a shame and disappointment. But after this we can't recommend Abahana Villas and warn other people not to rent from them. There are enough alternatives in this area.

5 May 2026
Unprompted review
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Reply from Abahana Villas

Good morning,
Thank you for taking the time to share your experience. We sincerely apologise for the delay in the return of your deposit and fully understand your frustration.
In your particular case, the booking was made under the previous long-stay rental conditions applicable at that time, where utility costs were not included and had to be settled separately after check-out once the final invoices were received. Unfortunately, this delayed the processing of the deposit refund.
However, with the current regulations under the LAU for our long-stay rentals, all utility expenses are now included in the reservation price. This means guests no longer have to make any additional payments after their stay, allowing deposits to be returned much more quickly and efficiently.
We regret that this situation affected your final impression and appreciate your feedback, as it helps us continue improving both our service and our processes.
Kind regards,
Abahana Villas Team

Rated 1 out of 5 stars

Beyond disappointing

Well, where do I start..
We booked two villas for a long stay with one month in each
Villa minaret our first villa was very good, great space, well equipped and comfortable considering the weather wasn’t the best, However there is a longstanding problem with the pool, whereby the pipe from the pool to the pump and filter had collapsed and the water couldn’t be cleaned. We finally got this information from the pool guy who turned up each week to clean it and couldn’t. So owner of Minaret you advertise à pool so why not repair it ?
Villa two was in Calpe, villa Esmarelda.
There’s an expression that comes to mind here “ YOU CAN’T POLISH A TURD”, the owner of Esmarelda has certainly tried in this case.
Misleading photographs, total misrepresentation. We were booked for a month and left thé villa 16 days early.
The villa had been partially resurrected since it was constructed but the principal bathroom must be 70 years old with the original fixtures and fittings strangely there were no photographs of this on Abahanas web site.
Thé villa was poorly equipped with random , unwanted furniture , old cutlery, and mismatched kitchen equipment. There was old outside furniture that seated four although the villa slept six.
Thé path from the stairs was overgrown with two bushes at least 30 years old making you walk over the uneven gravelled drive to get to the pool.
The pool side was rough and dangerous to walk on barefoot, thé photographs of the poolside ion thé website has been photoshopped to remove the old solar panels which were still there. Thé outside shower hadn’t been restored in àlong time and was peeling and dirty, you also omitted to include photographs of this on your website.
In fact the website photographs must have been taken 10 years ago and have not been updated.
Your logo says “ you won’t want to leave”, obviously untrue in this case.
I could continue but..
So shame on you Abahana villas and shame on the owner of villa Esmarelda, I hope your elicit gains choke you, I am truly disgusted with you both.

28 February 2026
Unprompted review
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Reply from Abahana Villas

Dear Tony,

Thank you for taking the time to share your feedback. We are sorry to read that part of your stay did not meet your expectations.

Regarding Villa Esmeralda, we would like to clarify that our team personally visited you at the property during your stay to review your concerns on-site. At that time, no technical incidents or malfunctions were identified, and your decision to leave earlier was not related to any specific operational issue but rather to personal preferences regarding the villa.

We regret that the property did not match your expectations, as all information, descriptions and images are provided with the utmost transparency.

Concerning Villa Minaret, we appreciate your positive remarks and take note of your feedback regarding the pool, which will be reviewed to ensure the expected standards are maintained.

At Abahana Villas, we remain committed to delivering a high level of service and to continuously improving both our properties and guest experience.

Kind regards,
Abahana Villas Team

Rated 4 out of 5 stars

Great Villa

The Villas location and the outside space.

11 April 2026
Unprompted review
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Reply from Abahana Villas

Dear Shaun, thank you for your kind words!
We’re delighted to hear you enjoyed the villa’s location and the outdoor space—two of the highlights we know our guests value most.

We’d love to welcome you back very soon for another great stay. Abahana Villas

Rated 5 out of 5 stars

We had a wonderful experience

We had a wonderful experience. Villa Aldaba is located very nice, in a quiet neighborhood with an amazing view! The Abahana Team was very kind and responsive, what made our stay perfect. Thanks a lot!

8 April 2026
Unprompted review
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Reply from Abahana Villas

Thank you so much, Chris, for your kind words!

We’re truly delighted to hear that you had such a wonderful stay at Villa Aldaba. Its peaceful location and stunning views really make it a special place, and it means a lot to know you enjoyed it as much as we do.

Our team always strives to provide attentive and responsive service, so your feedback is especially rewarding. We hope to welcome you back very soon for another memorable stay with us! Abahana Villas

Rated 2 out of 5 stars

Major electrical incident — and we paid the price!

We booked a villa with Abahana with several essential requirements clearly communicated in advance, including a fully fenced garden suitable for dogs, proximity to shops and beaches, and a specific location. Due to a major electrical incident at the original villa, we were relocated twice. We cooperated fully, but the relocations caused several days of disruption, repeated packing and unpacking, and additional travel.

The final villa (Celenza) is beautiful, but it does not meet several of the essential requirements we booked for. The garden is not fenced, and our dogs can leave the property in multiple places. The location is far from shops, restaurants, and dog‑friendly beaches. These were not optional preferences but core booking criteria.

Communication throughout the process was inconsistent. We were contacted by multiple different representatives, but no one took ownership of the case. Follow‑ups were delayed, responses were often non‑committal, and the proposed “solutions” (such as a late check‑out) did not address the actual issues we experienced.

Abahana repeatedly pointed to the weather as the cause of the electrical failure, which we fully understand. However, the cause does not change the impact on us as guests. They also claimed to have covered a €600–€700 price difference between the villas. Based on the published March rates (Celenza €2,799 and Baladrar Way €2,661), this difference appears significantly exaggerated. In any case, covering a price difference resulting from their own relocation choice does not compensate for lost holiday time, stress, or being placed in a villa that does not meet essential requirements.

In the end, no meaningful gesture or resolution was offered. Our complaint was forwarded between departments without any concrete outcome.

Our experience may not reflect every stay, but based on what happened to us, guests with specific requirements — especially those travelling with dogs — should be aware that the advertised suitability and the actual conditions may differ, and that support during unexpected situations may be limited.

Abahana Villas replied to the text above. So here is my reply to their response:

Thank you for your reply. I would like to clarify a few points so readers have a complete and accurate picture.

We fully understand that the electrical incident was caused by severe weather. At no point did we blame Abahana for the storm. Our complaint concerns the impact on our stay and the handling of the situation afterward.

Despite your claim of a “tailored solution,” the final villa did not meet several essential requirements we communicated clearly before arrival, including a fully fenced garden and proximity to shops and beaches. These were not preferences but core booking criteria.

Regarding the price difference, the published March rates for the two villas (Celenza €2,799 and Baladrar Way €2,661) show a much smaller gap than the €600–€700 you referenced. This is why we described the difference as exaggerated.

We were indeed contacted by multiple representatives, but the communication lacked continuity and ownership. Follow‑ups were delayed, and the proposed gestures (such as a late check‑out) did not address the actual disruption: two relocations, several days of lost holiday time, and additional travel.

We cooperated fully throughout the process, but no meaningful resolution was offered. Our review reflects our experience accurately and factually.

16 February 2026
Unprompted review
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Reply from Abahana Villas

Hello Marion, we are sorry that your experience did not meet your expectations, but we would like to clarify a few important points so the situation is accurately reflected.

The power outage was caused by an exceptional storm and happened on the very same day as your arrival. This was completely beyond our control and also very difficult for us to manage, as it affected the wider area.

From the very beginning, we offered a solution tailored to your situation and the characteristics of your booking. The relocation was arranged immediately in order to minimize the disruption and ensure you could continue your stay under the best possible conditions given the emergency circumstances.

We believe it is not fair to say there was no follow-up or support, nor to expect additional financial compensation when a prompt and appropriate solution was provided based on real-time availability. In addition, we offered a late check-out as a goodwill gesture.

We are sorry that your overall perception remains negative, but we wanted to make sure our side of the handling of the situation is clearly stated. Regards, Abahana Villas

Rated 4 out of 5 stars

Villa Aphrodite - amazing sea view

Villa Aphrodite is close to the sea. Some technical issues with water and waste water systems. ABAHANE team made a high level service - whatever you asked them they solved it immediately.

25 January 2026
Unprompted review
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Reply from Abahana Villas

Dear Harald,

Thank you for your feedback and for highlighting the amazing sea view and location of Villa Aphrodite. We’re very glad to hear that our team was able to respond quickly and provide a high level of service whenever you needed assistance — that is exactly the experience we aim to deliver.

We also appreciate your comments regarding the technical issues with the water and wastewater systems. We take this seriously and will review it with our maintenance team to continue improving the villa and our guests’ comfort.

We hope to have the opportunity to welcome you again in the future and provide an even smoother stay.

Kind regards,
The Abahana Villas Team

Rated 1 out of 5 stars

Avoid at all costs

Ad: the complaint was filed 3 days into the stay, not at the end. And is not relevant, since the complaints partain to long term maintainance that should’ve been dealt with before our arrival. And could not be fixed during our stay, even if we filed the complaint on the first day.

Eventually you offered 200€ yes, after repeated emails. Your initial offer however was 100€ which just goes to show how random your complaint process is. Because all the elements of the complaint were present from the first moment.

After emailing back and forth multiple times, you finally addressed some of the specific points in the complaint. Half of them filled with lies, or given no consequence. And in the end not all points were addressed.

Furthermore the elements of the complained were valued by me for every case. Which substantiated the amount of compensation I expected. You did not motivate the sum you decided on for compensation at all. Even up until now you didn’t motivate the compensation at all. And did not come near to an amount that’s satisfactory for such a terrible accommodation.

Then forcing people to sign an agreement. That says “it was resolved to satisfaction and I will not leave reviews” is a scam. And just furthermore proves how entirely aware you are of your shade practices.

I encourage you to upload all the correspondence we had. I hereby give you permission to do it. Because it will just show how right I am, and how wrong you are.

It was not handled professionally or adequately at all. You are a group of amateurs with a shiny front.

Filed an extensive complaint about all the thing wrong with this “villa” (have all the proof)
Weren’t able to respond timely. And thought 100€ compensation was a fair offer.
Laughable company. With terrible costumer service. Terrible everything. Nasty nasty house

25 September 2025
Unprompted review
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Reply from Abahana Villas

Mr. De Groot,

We’re sorry to read your review and that your stay did not meet expectations. However, for accuracy, we need to clarify a few points.
• We did respond and engage with your complaint, reviewed the photo evidence shared, and attempted to resolve the matter in good faith.
• The issues were formally raised at the end of the stay, which significantly limited what could be corrected on-site during the holiday.
• The compensation mentioned in your review is not accurate. A different goodwill compensation was agreed in writing, accepted, and processed as part of a mutual resolution.

We won’t discuss private communications or agreements publicly, but we stand by the fact that the case was handled seriously and professionally. If you believe there is anything still unresolved, please contact our Guest Experience team directly.

Kind regards,
Abahana Villas

Rated 1 out of 5 stars

They need to get their act together…

We have rented a villa from Abahama before but this time our experience is nothing short of disappointing. On arrival there were a number of issues, the edges and sides of the swimming pool were green, the coffee machine was broken, there was only one sun umbrella, one of the beds was stained along with the outdoor sofa, the saucepans were dirty, the bbq disgusting with broken knobs, the Villa just lacks any sort of investment or care,We contacted the villas agents whose response was that we did attend on the Sunday to clean the pool and supply a new coffee machine and water glasses. My view is that it’s not the guest’s responsibility to raise these issues but the agents or the owners to address things before a guest arrives and forks out nearly €5000.00 for a 2 week stay.

27 September 2025
Unprompted review
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Reply from Abahana Villas

Dear Mr. Laws,

We’re truly sorry that your recent stay didn’t meet the high standard you experienced in your previous visit with us. We fully acknowledge that the property was not in the condition it should have been upon arrival, and we understand how disappointing that must have felt.

That said, once we received your message, our maintenance and housekeeping teams attended the same Sunday to clean the pool, replace the coffee machine and kitchen items, and review the outdoor areas. These actions were taken promptly and in line with our internal service standards. The few issues that could not be resolved immediately required specific parts or interventions that could not be completed during your stay.

You are absolutely right that such checks should ideally be finalized before guests arrive, and this has already been reviewed internally to further strengthen our pre-arrival inspection process.

We hope you can appreciate that our team responded with diligence and transparency, and that the situation was handled with the seriousness it deserved. This isolated incident does not reflect the general quality of our villas nor the commitment of the people who maintain them every week.

We truly appreciate your feedback and the opportunity it gives us to keep improving.

Kind regards,
The Abahana Villas Team

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