Great houses, but beware of hidden electricity charges and deposit issues! The Good: The villa's were fantastic. they were clean, well-maintained, and in a great location. The Bad: The web... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Great houses, but beware of hidden electricity charges and deposit issues! The Good: The villa's were fantastic. they were clean, well-maintained, and in a great location. The Bad: The web... See more
Company replied
We have used Abahana Villas for at least 5 years, staying in Moraira and Benissa Costa regions of Costa Blanca. The service has always been fantastic both before and during our stay. Duri... See more
Company replied
We’ve been booking through Abahana Villas for many years and are always delighted with the service and support they provide with everything to do with our dream holiday in Spain. A brilliant and profe... See more
Company replied
The house was very beautiful, clean, and exactly as described. The staff on site were very friendly and helpful. The only downside is that the bed linen has to be ordered separately and, in our case,... See more
Company replied
En Abahana Villas, nos especializamos en crear experiencias vacacionales inolvidables en la Costa Blanca Norte, combinando la selección de las villas más exclusivas con un servicio personalizado y cálido. Nuestra misión es hacer de cada estancia un recuerdo único, cuidando cada detalle desde la reserva hasta el último día de tu estancia. Somos un equipo apasionado que entiende la importancia de la confianza y el compromiso, y estamos orgullosos de ser un referente en el alquiler vacacional de alta calidad. Nuestros valores de cooperación, excelencia y dedicación a la satisfacción del huésped nos guían para ofrecer un servicio de distinguido en un entorno de ensueño.
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great houses, but beware of hidden electricity charges and deposit issues!
The Good:
The villa's were fantastic. they were clean, well-maintained, and in a great location.
The Bad:
The website clearly states that "energy is included" in the rental price. Despite this explicit claim, they still forced us to pay extra for electricity at the end of our stay. This is misleading and amounts to false advertising.
The Deposit:
To make matters worse, they are now refusing to refund our complete security deposit of 4000 euros. They only refunded 2000€
Verdict:
The properties are lovely, but their billing practices are untrustworthy.
Be very careful with hidden extra costs and expect issues if you try to get your deposit back.
Do not rent with Abahana Villas unless you are prepared for surprise extra costs and misleading information. You will feel ripped off.

Reply from Abahana Villas
We had the pleasure of staying at Villa Atalaya with our family last week, and it was truly one of the best holiday experiences we've had. Everything was perfectly organized from the moment we arrived, allowing us to relax and enjoy every minute of our stay.
The villa is absolutely stunning, with breathtaking views that we never got tired of admiring, whether over breakfast or at sunset. Every detail had been thoughtfully prepared, creating the perfect balance of luxury and comfort.
One of our favourite touches was the Wednesday croissant breakfast. It was such a thoughtful surprise, and the fresh, delicious pastries made for a wonderful start to the day.
Our family had an amazing time and created memories we'll treasure for years to come. We highly recommend Villa Atalaya to anyone looking for a beautiful holiday home with exceptional service and unforgettable views. A special thank you to Julia and the entire Abahana Villas team for their professionalism, warmth, and attention to detail—we're already looking forward to our next stay!

Reply from Abahana Villas
Please be aware that the images and description do not reflect what you will experience. As I can see the comments and feedback is almost 3 years old, so a lot has happens since.
Dirty furniture is covered with blankets. There is no connection in the house. The lights in the rooms don't work, and the wall sockets are hanging loose. For the past four days, it has been impossible to take a hot shower, as there is no hot water.
Curtains have been replaced with blankets in several of the rooms because the shutters are broken.
Furthermore, serving food was impossible, as the knives and other utensils were in such poor condition that the blades simply got stuck in the food.
A dip in the pool was okay, but there are loose, broken stone fragments drifting around from the dilapidated pool structure, so for safety's sake, you need to be extra careful not to cut yourself.
We have been in ongoing contact with the company, which visited twice to attempt repairs.
On Saturday, one of the technicians spent several hours trying to fix the issue again. The repair was unsuccessful, but we were promised he would return the following day. Unfortunately, no one showed up as agreed.
We travel to Spain every year, but we will seriously consider whether to choose this company in the future—taking into account both the quality of the experience and the failure to carry out repairs or follow up.

Reply from Abahana Villas
We have just returned from a month holiday at Soleada Villa in Calpe hosted by Abahana villas.
We had an absolutely fantastic holiday which was spent with family members to celebrate my husbands retirement and we honestly can't praise the staff at Abahana villas highly enough. From
responding to an email on a Sunday evening regarding a minor issue we had at the villa (and getting it all sorted the same evening) to surprising us with some freshly baked croissants and pain au chocolat as a welcome gesture was a lovely and much appreciated touch.
From the start we had brilliant communication and would have no hesitation in using Abahana villas again for any future villa holidays.

Reply from Abahana Villas
The house was very beautiful, clean, and exactly as described. The staff on site were very friendly and helpful. The only downside is that the bed linen has to be ordered separately and, in our case, it was not complete. Unfortunately, the partner was also difficult to reach. However, the staff on site were able to help very well, so that the complete bed linen arrived with a delay of two days.

Reply from Abahana Villas
We’ve been booking through Abahana Villas for many years and are always delighted with the service and support they provide with everything to do with our dream holiday in Spain. A brilliant and professional team – always on hand!!! 5 stars from us!!!!!!

Reply from Abahana Villas
We had a great time at Villa Corasol. It was our second time in the villa. Very nice pool, nice people at Abahana Villas and if something is wrong, they act inmediately.
We will come back again!

Reply from Abahana Villas
Stayed a week at beautiful villa Breizh. Really nice and quiet area.

Reply from Abahana Villas
We have used Abahana Villas for at least 5 years, staying in Moraira and Benissa Costa regions of Costa Blanca.
The service has always been fantastic both before and during our stay.
During booking, queries via email are always answered promptly. Calls are handled in English, if needed. The options for paying are really clear.
Check-in is easy and this year we were able to leave our bags in the offices while we went into town to get our holiday started early. Thanks to Juan for his patience with us!
Thankfully we had no issues with the villa chosen this year, but in a previous booking a minor niggle was resolved promptly and with good grace.
We would thoroughly recommend using this villa company without hesitation.

Reply from Abahana Villas
Very beautiful house and pool.
All rooms have air conditioning and nothing is broken!
Would love to spend another holiday here, very recommended

Reply from Abahana Villas

Reply from Abahana Villas
We had a lovely time, great pool and would use them again ! Very helpful

Reply from Abahana Villas
We have rented Villa Ananas from Abahana Villas for 9 weeks. In the beginning we were very satisfied about the services of Abahana Villas. But after checking out it was a disaster to get our deposit of €2000 back. This was appr. 80% of the rental fee. According to the conditions in the contract this should be paid back within a week after checking out minus the costs for energy.
Despite of many mails and promisses after more than a month we still hadn't received the deposit back. In an email an employee wrote 'We anticipate this will happen within the next week.' But after 2 weeks we still hadn't heard anything neither received the money. It took Abahana Villas 2 months (!!) to refund the deposit.
It is a shame and disappointment. But after this we can't recommend Abahana Villas and warn other people not to rent from them. There are enough alternatives in this area.

Reply from Abahana Villas
Well, where do I start..
We booked two villas for a long stay with one month in each
Villa minaret our first villa was very good, great space, well equipped and comfortable considering the weather wasn’t the best, However there is a longstanding problem with the pool, whereby the pipe from the pool to the pump and filter had collapsed and the water couldn’t be cleaned. We finally got this information from the pool guy who turned up each week to clean it and couldn’t. So owner of Minaret you advertise à pool so why not repair it ?
Villa two was in Calpe, villa Esmarelda.
There’s an expression that comes to mind here “ YOU CAN’T POLISH A TURD”, the owner of Esmarelda has certainly tried in this case.
Misleading photographs, total misrepresentation. We were booked for a month and left thé villa 16 days early.
The villa had been partially resurrected since it was constructed but the principal bathroom must be 70 years old with the original fixtures and fittings strangely there were no photographs of this on Abahanas web site.
Thé villa was poorly equipped with random , unwanted furniture , old cutlery, and mismatched kitchen equipment. There was old outside furniture that seated four although the villa slept six.
Thé path from the stairs was overgrown with two bushes at least 30 years old making you walk over the uneven gravelled drive to get to the pool.
The pool side was rough and dangerous to walk on barefoot, thé photographs of the poolside ion thé website has been photoshopped to remove the old solar panels which were still there. Thé outside shower hadn’t been restored in àlong time and was peeling and dirty, you also omitted to include photographs of this on your website.
In fact the website photographs must have been taken 10 years ago and have not been updated.
Your logo says “ you won’t want to leave”, obviously untrue in this case.
I could continue but..
So shame on you Abahana villas and shame on the owner of villa Esmarelda, I hope your elicit gains choke you, I am truly disgusted with you both.

Reply from Abahana Villas

Reply from Abahana Villas
We had a wonderful experience. Villa Aldaba is located very nice, in a quiet neighborhood with an amazing view! The Abahana Team was very kind and responsive, what made our stay perfect. Thanks a lot!

Reply from Abahana Villas
We booked a villa with Abahana with several essential requirements clearly communicated in advance, including a fully fenced garden suitable for dogs, proximity to shops and beaches, and a specific location. Due to a major electrical incident at the original villa, we were relocated twice. We cooperated fully, but the relocations caused several days of disruption, repeated packing and unpacking, and additional travel.
The final villa (Celenza) is beautiful, but it does not meet several of the essential requirements we booked for. The garden is not fenced, and our dogs can leave the property in multiple places. The location is far from shops, restaurants, and dog‑friendly beaches. These were not optional preferences but core booking criteria.
Communication throughout the process was inconsistent. We were contacted by multiple different representatives, but no one took ownership of the case. Follow‑ups were delayed, responses were often non‑committal, and the proposed “solutions” (such as a late check‑out) did not address the actual issues we experienced.
Abahana repeatedly pointed to the weather as the cause of the electrical failure, which we fully understand. However, the cause does not change the impact on us as guests. They also claimed to have covered a €600–€700 price difference between the villas. Based on the published March rates (Celenza €2,799 and Baladrar Way €2,661), this difference appears significantly exaggerated. In any case, covering a price difference resulting from their own relocation choice does not compensate for lost holiday time, stress, or being placed in a villa that does not meet essential requirements.
In the end, no meaningful gesture or resolution was offered. Our complaint was forwarded between departments without any concrete outcome.
Our experience may not reflect every stay, but based on what happened to us, guests with specific requirements — especially those travelling with dogs — should be aware that the advertised suitability and the actual conditions may differ, and that support during unexpected situations may be limited.
Abahana Villas replied to the text above. So here is my reply to their response:
Thank you for your reply. I would like to clarify a few points so readers have a complete and accurate picture.
We fully understand that the electrical incident was caused by severe weather. At no point did we blame Abahana for the storm. Our complaint concerns the impact on our stay and the handling of the situation afterward.
Despite your claim of a “tailored solution,” the final villa did not meet several essential requirements we communicated clearly before arrival, including a fully fenced garden and proximity to shops and beaches. These were not preferences but core booking criteria.
Regarding the price difference, the published March rates for the two villas (Celenza €2,799 and Baladrar Way €2,661) show a much smaller gap than the €600–€700 you referenced. This is why we described the difference as exaggerated.
We were indeed contacted by multiple representatives, but the communication lacked continuity and ownership. Follow‑ups were delayed, and the proposed gestures (such as a late check‑out) did not address the actual disruption: two relocations, several days of lost holiday time, and additional travel.
We cooperated fully throughout the process, but no meaningful resolution was offered. Our review reflects our experience accurately and factually.

Reply from Abahana Villas
Villa Aphrodite is close to the sea. Some technical issues with water and waste water systems. ABAHANE team made a high level service - whatever you asked them they solved it immediately.

Reply from Abahana Villas
Ad: the complaint was filed 3 days into the stay, not at the end. And is not relevant, since the complaints partain to long term maintainance that should’ve been dealt with before our arrival. And could not be fixed during our stay, even if we filed the complaint on the first day.
Eventually you offered 200€ yes, after repeated emails. Your initial offer however was 100€ which just goes to show how random your complaint process is. Because all the elements of the complaint were present from the first moment.
After emailing back and forth multiple times, you finally addressed some of the specific points in the complaint. Half of them filled with lies, or given no consequence. And in the end not all points were addressed.
Furthermore the elements of the complained were valued by me for every case. Which substantiated the amount of compensation I expected. You did not motivate the sum you decided on for compensation at all. Even up until now you didn’t motivate the compensation at all. And did not come near to an amount that’s satisfactory for such a terrible accommodation.
Then forcing people to sign an agreement. That says “it was resolved to satisfaction and I will not leave reviews” is a scam. And just furthermore proves how entirely aware you are of your shade practices.
I encourage you to upload all the correspondence we had. I hereby give you permission to do it. Because it will just show how right I am, and how wrong you are.
It was not handled professionally or adequately at all. You are a group of amateurs with a shiny front.
Filed an extensive complaint about all the thing wrong with this “villa” (have all the proof)
Weren’t able to respond timely. And thought 100€ compensation was a fair offer.
Laughable company. With terrible costumer service. Terrible everything. Nasty nasty house

Reply from Abahana Villas
We have rented a villa from Abahama before but this time our experience is nothing short of disappointing. On arrival there were a number of issues, the edges and sides of the swimming pool were green, the coffee machine was broken, there was only one sun umbrella, one of the beds was stained along with the outdoor sofa, the saucepans were dirty, the bbq disgusting with broken knobs, the Villa just lacks any sort of investment or care,We contacted the villas agents whose response was that we did attend on the Sunday to clean the pool and supply a new coffee machine and water glasses. My view is that it’s not the guest’s responsibility to raise these issues but the agents or the owners to address things before a guest arrives and forks out nearly €5000.00 for a 2 week stay.

Reply from Abahana Villas
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.