Nigel Thomas – 3 business reviews on Trustpilot

Purchased a shirt from John Lewis…

Purchased a shirt from John Lewis Cardiff, a day later found the same shirt 50% less in Ralph Lauren’s own store
I enquiried about the Price Match promise and was informed that all I had to do was go back to the store with my credit card transaction details to refund the difference ( I had explained that I had lost the store receipt)
The store refused the Price match even though my statement clearly showed the purchase
Now going through my credit card company for refund
Raises 2 questions
1. They don’t monitor prices , it’s up to you to ensure it the cheapest
2. When evidence of the smaller price and proof of purchase with card invoice, they hide behind the fact I lost the original receipt
NOT EXACTLY CUSTOMER FRIENDLY

THEY HAVE LOST A CUSTOMER

This company will soon sink having seen all the bad reviews here, it’s clearly not a customer focused company

Very dissatisfied customer

Reply from John Lewis & Partners

Hi Nigel, thank you for taking the time to write your review. I'm sorry you've been left feeling disappointed at the response provided when returning to our shop at Cardiff. As part of our Never Knowingly Undersold policy, our dedicated price-monitoring team proactively checks the prices of branded products at our national high street competitors every day, including online and during sales. If we find that they are selling the same individual product, sold with the same service conditions, at a lower price, we’ll meet that price in our shops and at johnlewis.com. So we don’t expect you to find a lower price elsewhere. But if you do, you can easily make a price match request. For us to process any refund, we ask the customer to provide proof of purchase via the original receipt. I understand you have the purchase shown on your credit card statement, however whilst this shows you made a purchase with us it doesn't detail the actual item(s) bought therefore wouldn't be accepted. Just to let you know, if you're a myJL card holder, and scan your card at the time of purchase, all your receipts are then retained within the Kitchen Drawer area of your myJL account. Worth joining for this, and other reward benefits. You'll find further details, and how to join, at: https://www.johnlewis.com/our-services/my-john-lewis. Thanks - Alan.

Avoid this Broker and Management…AVATRADE & LaraCM

Avoid this Broker and Management company
There appears to be collusion between the 2 companies which should be against any Conflict of Interest
Avatrade offered very generous bonus if account opened with LaraCM and deposits made in May
However, within 2 weeks $20k account was reduced to zero
As a Market Maker, Avatrade directly profited from the idiotic trades placed by LaraCM involving Gold, Oil and GBPUSD, all against the trend, to get one wrong is understandable, but ALL 3 !
The claims made by LaraCM on their performance were not backed up when requested
Furthermore, I was locked out of the account, I was informed by Avatrade I had to send an email and it would take up to 24hrs to close the trades

Have yet to hear back from Avatrade on all the details involved in my loss, but so far my dealings with them in customer service has been terrible. Awaiting official response before taking case to Ombudsman
Avatrade are certainly not interested in their clients, other than taking their money, and as they are a Market Maker, they are on the opposite side of your trade
Alooth they claim to be headquartered in Ireland, with Irish Directors, all dealings have been with people mainly in Middle East, none in Ireland, furthermore, their Irish headquarters appears to be a nondescript office building with to markings of the company
Does Dáire Ferguson as CEO exist?
Maybe they are trying to recoup the €210,454.00 in tax default last year. (refer Irish Times 12 June 2018)

Unfortunately, system wouldn't allow me to give ZERO STARS

Reply from AvaTrade

Dear Mr. Thomas,

Thank you for posting your review and thank you for providing your account number.

Your review has been escalated and you will be contacted soon.

Kind Regards,
The AvaTrade Team

Avatrade and LaraCM conflict of interest

Avoid this Broker and Management company
There appears to be collusion between the 2 companies which should be against any Conflict of Interest
Avatrade offered very generous bonus if account opened with LaraCM and deposits made in May
However, within 2 weeks $20k account was reduced to zero
As a Market Maker, Avatrade directly profited from the idiotic trades placed by LaraCM involving Gold, Oil and GBPUSD, all against the trend, to get one wrong is understandable, but ALL 3 !
The claims made by LaraCM on their performance were not backed up when requested
Furthermore, I was locked out of the account, I was informed by Avatrade I had to send an email and it would take up to 24hrs to close the trades

Have yet to hear back from Avatrade on all the details involved in my loss, but so far my dealings with them in customer service has been terrible. Awaiting official response before taking case to Ombudsman
Avatrade are certainly not interested in their clients, other than taking their money, and as they are a Market Maker, they are on the opposite side of your trade
Alooth they claim to be headquartered in Ireland, with Irish Directors, all dealings have been with people mainly in Middle East, none in Ireland, furthermore, their Irish headquarters appears to be a nondescript office building with to markings of the company
Does Dáire Ferguson as CEO exist?
Maybe they are trying to recoup the €210,454.00 in tax default last year. (refer Irish Times 12 June 2018)

Unfortunately, system wouldn't allow me to give ZERO STARS