profile image of Danil  Sorokin

Danil Sorokin

Germany
Review of Musikhaus Thomann
5 stars: Excellent

It just works

Ordered a starter pack including an electric guitar, a soundcard, picks, cables and stuff. Everything just worked as expected, very happy!

Reply from Musikhaus Thomann
Thank you Danil!

We appreciate that you took the time to leave us this feedback and we look forward very much to your next visit.

We hope you enjoy your starter pack!

Your Thomann Team International :)
5 stars: Excellent

Very professional and quick

Very professional and quick

Review of Monese
4 stars: Great

Almost perfect

Great user interface.
Ability to top up from your non-EEA cards is very useful.

What could be improved:
Card delivery takes 2 weeks and there's no option to pay for fast shipping. What's more upsetting is that you cannot add that card to Apple Pay while it's being delivered :(
Also, I waited 18 minutes on the phone today until someone could help me.

Reply from Monese
Hi Danil – thanks so much for sharing your feedback with us! We appreciate it a lot.
We're always looking forward to improve our services! Our Customer Support team always strives to answer as quickly as they can, but their response times can vary depending on the volume of incoming requests.