While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Zentro is an independent Internet Service Provider who understands that fast, reliable internet is an absolute necessity. That’s why we’ve built a network using advanced technologies to ensure that your internet is up and running — at blazing fast speeds — 99.99% of the time. Guaranteed.
United States
2.7
5 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They essentially are a private equity firm style business that swallows up companies, reviews what made those companies good and removes all those things. They take 2-4 days to respond to any form of support including relaceing a voip phone, fixing internet, fixing cable. thats because they clearly are a shell that buys and outsources everything. Pure trash, just hope you dont have to deal with them.
Zentro failed to connect my internet for an entire month, despite me contacting them multiple times. I received no service at all during that period.
Their customer service was extremely rude and dismissive, and they offered no compensation. After canceling, I requested a refund for the month I never had internet, but they still charged me in full without any explanation and refused to refund me.
I never missed a payment and was very patient throughout this process. This is unacceptable and unprofessional. I am now following up on this matter legally.
Save yourself the stress and avoid this company.
Extremely unreliable internet and non-existent customer service, but you’re trapped into their services if your apartment complex forces it on you. They probably know this and make little effort to attend to outages, we haven’t had internet in over 24 hours and there still have not been any updates (Marina del Rey).
Since we switched to zentro our Internet is frequently down. Their customer service is almost non-existent. I report the Internet as being down, and then several hours later it seems to appear on their status page. I subscribed to the incident and got an email several days later saying that it'd been fixed, even though that time it was fixed after about 6 hours.
Right now it's been down for about 15 hours, and the incident only appeared a couple hours ago, still waiting for it to be fixed.
I'm guessing all their customers are locked in though their apartment blocks because of we were able to switch then we def would.
🫤
Very sneaky company. Increased price 40% - just debits credit card and doesn't inform customers. Check your bills carefully if you're a long time customer.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
