Sauce Shop® Reviews 290

Have loved their sauces for a while and have ordered a few times. This order, one of the jars most if opened during transit and spilled over the box. I contacted them and they straight away sent out a replacement product. Excellent customer service

Excellent customer service department. I ordered a set of sauces as a gift and the item was dispatched promptly. Unfortunately due to the incompetence of Royal Mail/Parcelforce it did not arrive as expected and after numerous calls to Royal Mail I contacted the customer service of Sauce Shop who picked up the challenge of trying to reach Royal Mail to determine where the parcel was and to ask why it hadn’t been delivered. Oliver assured me that a replacement item would be dispatched using another courier. That was not needed in the end and I can only praise Sauce Shop for their prompt responses to emails and in the efforts to resolve this problem.

it is fantastic when companies over deliver.
The sauces are stunning packed with flavour, (they may even be cheaper than the competition if you calculate flavour per ml)
My interaction with Customer Service was excellent and again they over delivered.

Amazing produce especially the Truffalo hot sauce. Absolutely fantastic customer service. A wonderful company all round

Great service

We absolutely love everything we've had from the Sauce Shop. Their honey sriracha, truffalo hot sauce, mayo and ketchup are all staples in our cupboard now! Well balanced, tasty sauces without all the nasties. Worth every penny!

Highly recommended, with a great choice of flavours, it's my go to brand for adding spice, life and energy to my home cooking...

Basically overpriced heinz. I could write more but its not worth it. The sauce has some zip but thats it. There are plenty of flavours but mediocrity wants quantity not quality.

Brilliant customer service. Had an issue with my order,
my fault. It was put right immediately. Great products
and lovely packaging. Well done Sauce Shop.

speedy reply to a query over delivery.

I had the chilli sauce this evening and it was delicious

Great customer service!
We had a broken sauce bottle in the Christmas box and Oliver replaced it immediately !!
Lovely gift idea👍

Unfortunately a bottle of sauce was broken and made a mess , however Tom was quick to reply and sorted out a replacement
Thanks for that, my son loves your products and we will be ordering again

Unbelievable sauces that actually taste nice with normal ingredients in them. Just have to be careful, because after not too long you find sauce shop products everywhere in your house!! 😋

Any issues I had are address really quick.

I had an issue with my order over Christmas 2025 - however, I have had contact from Oliver who was extremely helpful in resolving this matter. Great customer service!

I ordered their ‘festive hamper’ in the 7th December and on the order confirmation there was a note saying that due to high order numbers there would be a delay. I also received a separate email in the 9th with a similar message. I messaged on the 12th to see when it would be dispatched, and then chased on the 16th because I was moving house in the 19th! Thankfully Tom was helpful and intervened, ensuring my parcel was sent via a faster service so I received it in the nick of time before my move. Thanks Tom 😊

Excellent and honest. Easy to deal with and prompt.

I bought the Festive Hamper for my Husband and son as they love a good condiment!! It arrived today and its absolutely stuffed full!! Great value! Can't wait to see their faces when they open it.

Quick reply to my query, and great service even though it is a busy time of year.

I ordered two boxes of sauce for Christmas presents, and received notice from dpd that they were awaiting my parcel at the end of November. When nothing had arrived by 15th December I wrote to Sauce shop customer service, and received a prompt and courteous response from Tom, who looked into it and found no trace of the consignment having been sent to dpd. He immediately repeated my order and I’m happy to say it has today arrived -23rd December, JUST in time for Christmas.

Amazing customer service!
Placed an order but didn’t read that Christmas delivery couldn’t be guaranteed. Emailed to say appreciate it’s Christmas but if there was anything that could be done I would be very grateful. Received an email within an hour to say my order had been bumped to 25 hour deliver and was dispatched that evening. My package was delivered today.
Can’t review the sauces as they are for a present, but am sure the recipient will enjoy them.
Thank you so much for the attention and great customer service