We had a quick response to the problems raised with our franking machine. These problems were talked through and a replacement machine was decided to be the best course of action. This arrived with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had numerous issues with DM300M/DM400M Device culminating in being unable to print. The Engineer, Alan was fantastic in revolving all problems. Thorough in his work he explained all recurring faults a... See more
Company replied
had both Jim Mitchell and Steven Simpson in today to replace some parts on our machine. As always they were very polite and efficient - got here promptly and the job was done with extreme care and e... See more
Company replied
Johnathon came out carry out a routine service today. He is very knowledgeable, personable and explains clearly what has been done and if any remedial work needs carrying out. A credit to Pitney Bowe... See more
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Company details
About Pitney Bowes Ltd (UK & ROI)
Written by the company
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels
Contact info
Langlands House, 130 Sandringham Avenue,, CM19 5QA, Harlow, United Kingdom
- 0844 4992992
- clientexperienceukroi@pb.com
- www.pitneybowes.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great speedy repair
13 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Adrian,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that we provided a great, speedy repair.
We appreciate your comments.
Kind Regards,
Client Experience
Graham was very polite & helpful
Graham was very polite & helpful, showed me something on the machine I didn't even know I could do. So extremely happy.
13 March 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Lisa,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Graham was very polite and helpful, and you are extremely happy.
Thank you for your comments.
Kind Regards,
Client Experience
Great training and aftercare service
11 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that we provided great training and aftercare services.
We appreciate your comments.
Kind Regards,
Client Experience
One of the engineers who regularly…
One of the engineers who regularly attends our call outs, Mr Roderick Joseph is always a pleasure to host - incredibly friendly, very knowledgeable and always does a great job for us - cannot speak highly enough of him! You are very lucky to have such an employee - From Jamie P at PCM UK Ltd
10 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Jamie,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Roderick is always a pleasure, incredibly friendly, very knowledgeable, and always does a great job.
Thank you for your comments.
Kind Regards,
Client Experience
New machine delivered well in advance
New machine delivered well in advance. Contacted before installatio visit to let us knwo it was happening
12 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that the new machine was delivered well in advance, and we contacted you to let you know what was happening.
We appreciate your comments.
Kind Regards,
Client Experience
Part replacement.
We had two belts replaced by Dave Perry. The belts ordered were delivered quickly and now the slicer machine works like a dream.
12 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Francis,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Dave replaced your belts and now the machine is working like a dream.
Thank you for your comments.
Kind Regards,
Client Experience
At Bangor University
At Bangor University, we rely on efficient logistics and dependable service. Our recent experience with Pitney Bowes, specifically with Dave Perry, has been nothing short of excellent. Dave provides a level of fast, friendly, and proactive service that is rare to find. He truly understands the needs of a large institution and makes our workflow seamless. Highly recommended for any organization looking for a dedicated partner
11 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Dewi,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Dave provided a fast, friendly, and proactive service.
We appreciate your comments.
Kind Regards,
Client Experience
Took a while to get the proper support…
Took a while to get the proper support from customer service, but once they got into contact with me they were very helpful
11 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that the support from customer service was very helpful.
We appreciate your comments.
Kind Regards,
Client Experience
Warren Smith
The issue with the franking machine could not be resolved over the phone, so warren smith attended site the next day. Warren Smith was able to diagnose the problem almost immediately. As soon as the parts arrived, he attended site and repaired the machine. this is the second time I have met Warren and find him very pleasant, professional and knowledgeable about issues we have raised.
11 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Margaret,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Warren diagnosed the issue immediately, repaired the machine, and was pleasant, professional, and knowledgeable.
Thank you for your comments.
Kind Regards,
Client Experience
Envelope Machine Service
After issues with payments being allocated to the accounts the Pitney Bowes engineer Warren Smith attended site at serviced our envelope machine. Throughout the process of resolving the issues relating to invoices and payments Warren was very helpful and tried to keep me as informed as possible about the situation and could not have done anymore than he did to try and help us out.
11 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Paul,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Warren was very helpful, kept you informed, and could not have done any more to help you out.
We appreciate your comments.
Kind Regards,
Client Experience
Stuart was a thorough professional and…
Stuart was a thorough professional and did everything perfectly.
11 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Serena,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Stuart was a thorough professional and did everything perfectly.
Thank you for your comments.
Kind Regards,
Client Experience
Excellent experience.
The team had an excellent experience with the engineer (Roderick) who attended both Tooting and Wandsworth campuses. He arrived promptly, quickly setup the system. His professionalism, clear communication made the whole process smooth and stress‑free. I really appreciate the high standard of service provided and the reliability shown throughout. Highly recommended.
26 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Dorcas,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Roderick arrived promptly, quickly setup the system, and made the whole process smooth and stress-free.
We appreciate your comments.
Kind Regards,
Client Experience
I had a smooth and straightforward…
I had a smooth and straightforward experience with Pitney Bowes. From the demo, to getting the quote, to ordering and delivery all was first class. The installation and support throughout has been 10 our of 10. If I was to give any negatives it would be the invoicing but once explained made perfect sense, Thank you for making the process simple and reliable.
10 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Alison,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that you had a smooth and straightforward experience with us, and the process was simple and reliable.
We appreciate your comments.
Kind Regards,
Client Experience
Mike has been extremely helpful and…
Mike has been extremely helpful and supported me all the way. Thank you!
10 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Syed,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Mike has been extremely helpful and supported you all the way.
Thank you for your comments.
Kind Regards,
Client Experience
We recently had a visitor system installed
We recently had a Pitney Bowes visitor system installed across our Colleges. The process from ordering equipment and delivery was really smooth. Roderick came to install and set up the system. There were quite a few staff needing to know how to use the system and Roderick explained everything so well. He was quick in install the system and then talk it through with staff. Roderick answered all our questions and everyone was extremely pleased with the process so we can't thank him enough!
3 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Annie,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Roderick was quick to install the system, talked it through with staff, and answered all your questions.
We appreciate your comments.
Kind Regards,
Client Experience
Really helpful service from Graham
We had some issues with the installation of our franking machine but Graham Milburn was extremely efficient in resolving this for us and checked in afterwards to ensure there weren't any further problems - thank you!
10 March 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Graham was extremely efficient in resolving the issues with your franking machine.
Thank you for your comments.
Kind Regards,
Client Experience
Excellent long term service and support
We have used Pitney Bowes franking machines in our hospital postroom for many years, and the service support has always been reliable. A special mention to Stuart Burton, who has looked after our site for around 20 years. He has always been professional, friendly, and quick to resolve any issues whenever they arose.
Stuart has always handled everything smoothly and kept us informed throughout the process. His support over the years has been greatly appreciated by our team.
Thank you Stuart for your consistent service and support.
2 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Stuart has always been professional, friendly, and quick to resolve any issues.
Thank you for your comments.
Kind Regards,
Client Experience
The engineer resolved the issue very…
The engineer resolved the issue very efficiently and quickly.
6 March 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Steve,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that the engineer resolved the issue very efficiently and quickly.
We appreciate your comments.
Kind Regards,
Client Experience
Top notch work
Recently we had to have an update to the handheld devices as Pitney Bowes provide the hardware. During the entire process I was very impressed with the lead engineer Stuart as he clearly explained why the upgrade was necessary and also further clarified the importance of this. A very approachable person who clearly has the passion for the job. Top notch engineer who knows how to make a customer happy.
26 February 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Jamie,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that you were very impressed by Stuart.
We appreciate your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Pam,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that David dealt with the matter efficiently.
We appreciate your comments.
Kind Regards,
Client Experience
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