PensXpress.com Inc Reviews 1,550

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

This is a poor custom product, absolutely not premium in any way shape or form. The printing is of poor quality. Letters are smudged or missing; key words are smeared and or absent. T... See more

Company replied

Rated 5 out of 5 stars

I was in a hurry to purchase pens for our church anniversary and was not satisfied with the other websites I had searched. I "happened" upon PensXpress and was hesitant at first, but listened to the "... See more

Rated 5 out of 5 stars

I ordered two sets of pens for a student event and it was a very easy process. The website is very user friendly and the product was completed to my expectations and on time. Compared to other sites t... See more

Rated 5 out of 5 stars

I've ordered from PensXpress twice now and had no issues, though I wish the reorder could have been done online instead of on the phone. Either way, I'm an author and use these pens at signing events... See more

Company details

  1. Promotional Item Store
  2. Business to Business Service

Written by the company

Discover Premium Custom Pens at Unbeatable Prices! At We specialize in creating high-quality, custom-imprinted pens that leave a lasting impression. Whether you’re placing a small order or a large-scale project, our expertise ensures every detail is handled with precision and care. As a trusted leader in the custom pens industry, we’ve built our reputation on exceptional service, top-notch craftsmanship, and a commitment to exceeding customer expectations. Need pens that reflect your company’s unique identity? We’ve got you covered! Why Choose Us? Customization Made Easy: Choose from a wide range of fonts, colors, and designs to create pens that perfectly align with your brand’s personality. Unmatched Quality: We use only the finest materials to ensure your pens look professional and perform flawlessly. Free Shipping & Setup: Enjoy hassle-free ordering with complimentary shipping and setup services. Great Deals: Get competitive pricing and custom quotes tailored to your needs. Make a statement with custom pens that showcase your brand in style. Visit our website today to explore our offerings, request a quote, and take advantage of our exclusive deals!


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Poor custom printing.

This is a poor custom product, absolutely not premium in any way shape or form.
The printing is of poor quality.
Letters are smudged or missing; key words are smeared and or absent.
The phone number does not appear fully on many pens, or a number is only partially printed.

The pen itself is noisy.

I would not hand this out to a potential client.

I did call the company & left a voice mail. They were not available during business hours.

I did email the company and did not receive a reply.

I wish I could upload pictures to demonstrate the quality; I would absolutely not recommend this business for anything you are trying to use to represent your business, unless your quality is all around sub-optimal.

10 May 2026
Unprompted review
PensXpress.com Inc logo

Reply from PensXpress.com Inc

Thank you for taking the time to share your experience. We sincerely apologize that your order arrived with printing defects — smearing, missing text, and incomplete imprints are absolutely not acceptable and not representative of the work we've produced for over 20 years.

We believe this was an isolated bonding issue that may have occurred during transit or the drying process, and we take full responsibility for ensuring it doesn't happen again. A full refund and prepaid UPS return label have already been arranged so we can retrieve the pens for quality testing.

We also want to address the communication concern directly — we're sorry we weren't immediately reachable. We are a small, veteran-owned team available Monday–Friday, 8 AM–4 PM EST, and we always aim to make things right when something falls short.

We hope to earn back your confidence. If there's anything more we can do, please don't hesitate to contact us directly.

— The PensXpress Team

Rated 1 out of 5 stars

Rude delivery guy and he threw the…

Rude delivery guy and he threw the package on the dirty floor.

22 November 2025
Unprompted review
PensXpress.com Inc logo

Reply from PensXpress.com Inc

We're sorry the delivery driver was unprofessional. However, delivery personnel work for UPS/USPS, not PensXpress. We have no control over their conduct.

Please direct delivery complaints to the shipping carrier directly.

Thank you,
PensXpress Team

Rated 5 out of 5 stars

Satisfied

I tried this company for the first time. I was pleased to be able to get all the information I wanted on the pens without extra cost. I like how the pens write and the cost was not as expensive as others I'd been looking at. Also, they arrived quickly. I am totally satisfied so far with my purchase. Keep up the great work. I had no need to contact customer service, so I can't speak into that, but I will be making other purchases in the future, God willing

22 April 2025
Unprompted review
Rated 4 out of 5 stars

Great price

Great price, pens are nice. Quick turnaround time. Packaged well. We like the fact this is a veteran owned business. Only issue I have had is sometimes adding certain pens to my cart to personalize. I don't know if it's the website or what. That's the only reason I took off one star. Other than that, the two times I have ordered I have been very satisfied with the pens!

10 April 2025
Unprompted review
Rated 4 out of 5 stars

The customer service was excellent and…

The customer service was excellent and the person that I spoke to was very sweet. The only reason that I didn't give it 5 stars is because the logo design in crooked on the pen. :( These are pens that we let our customer's take to advertise our business, and so I was just hoping they would look more professional, so that I had somewhere I could re-order when needed.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Pens!

very easy to pick out what I wanted and design. The ordering process was smooth and the turnaround time to get the pens was quick! The pens turned out great!!

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to order

Very easy to order. Had to make a last minute change was no problem for the phone rep. Pens came out beautiful! Xpress Noah Stylus

2 April 2025
Unprompted review
Rated 5 out of 5 stars

The website was easy to use

The website was easy to use.
My only issue is that when the pen is laying down you can't see the Logo. I am curious if there is a way to print the logo on the opposite side of the clip or slightly off the same line as the clip.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

I love my pens!

First of all I love that it's a veteran owned business and made in the USA. We ourselves had a family veteran owned business so I appreciate you. The pens I ordered were great quality. I absolutely love the way they write. the logo was a little small but that's not your fault I just need to choose a different logo next time but I love everything about it and it shipped really quick. I'll definitely use pens xpress for my future orders

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Pens !!

PensXpress is a great place for all your pen needs. My customers love the pens I give out and ask for a extra ! You can't go wrong ordering from PensXpress !!

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Very fast service

Very fast service. Everything was as ordered.

13 March 2025
Unprompted review
PensXpress.com Inc logo

Reply from PensXpress.com Inc

Thank you for the 5-star review! We're so happy you love your pens. We appreciate your support!

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