Paypal Reviews 38,655

Been using Paypal online with my credit card. I have never used Paypal to pay anyone. I am now out of nowhere been told that I owe them over £160!!! I called as I suspect fraud.
Ive been kept on the phone for nearly 2 hours!!! Just constantly put on hold.

After 23 years with PayPal my career category is suddenly not eligible for working capital. No notice of the change. They say they can't change it.

They support the seller even when the the buyer has received a counterfeit product. Do not use PayPal thinking you will have their support. Disgraceful service.

I have been using paypal for years now as a public and professional account, recently I have had to open disputes with la poste for parcels returned to me after a few days undelivered for no reason! this amounts to over €250 in the last 12 months,
reclamations were sent with no response after weeks and weeks
As I opened reclamations with la poste you all know that amounts to nothing in the end so I open cases with paypal send every possible detail and photos of said parcels returned to me due to negligence on the behalf of la poste, I send the tracking number showing the items are returned to me in a few days,la poste get back with a tracking number same one I sent showing the parcel was not delivered so service was not as described, after 6 weeks paypal side with la poste and im out of pocket with 3 unhappy clients also.
so it seems that paypal now works alongside businesses that are not honest and want to take your hard earned money with no recourse.
I have now been told if i do not agree with these outcomes I have to send a letter to paypal omaha in USA to contend these crimes,do I use la poste again or will the letters come back to me also again?
Its a shame the world has changed in this direction that a company that I always trusted to treat me like a human being is now in cahoots with the rest of the bandits and scammers, shame on you paypal.

IRAQ NOT
👎👎👎👎

Paypal are just robbing scammers.. they hold money and earn intrest of you. They take stupid fees, and to top it off they close your account without warning if you get married and change your name USELESS !!!

i have a horrible experience using this service. i had a an account for PayPal for many years and i haven't being using it for sometime unfortunately i was to receive some fund and the only to do so was through PayPal. once the money was in the account they froze the account for 48hrs investigating after which the money was released. i had some issues when i tried to withdraw the money and conctacted their customer care agents for help and i followed all their instruction after 3 attempts of failed withdrawal my account got permanently blocked with no explanation . i have tried numerous time to reach out to their support team but all i get is robotic responses from the agents stating that the account is blocked and there is nothing they can do about it. i feel so hopeless i cant access my money and there is no help from their side. i have tried to explain to then even gone further to state i am happy to do kyc to proof that the funds and account belongs to me but no one what's to listen. Please don't use their services or else your money will magically disappear.

This company should NOT be in business. Unacceptable Customer Service, ridiculous fees and they take a week to credit your account after they have received the money from your bank. You would get more help from a 5 yer old than what you get from their Customer Service department.

I am writing this final update to confirm that my issue has been completely resolved. Following my complaints to the executive office and federal regulators, a senior PayPal representative contacted me directly. They were responsible, highly professional, and courteous throughout the conversation. After manually verifying the legitimate origin of my payroll deposits and reviewing my identification, they successfully mitigated the system flags and fully restored access to my account and my funds in less than 30 minutes. I am highly satisfied with this respectful resolution. Thank you to the PayPal executive escalation team for stepping in and doing the right thing.

I called Venmo customer service number
1 (855) 812-4430. They have a wait time. The automated voice message says “you can wait on the phone call for someone or we can give you a call back”. I did the call back option. They called me back from this number +1 (402) 935-7733. This is a PayPal phone number. I talked to someone on the phone and started talking about my business profile which is why I was calling. I wanted to be sure that I chose the right registered business type. They kept talking about the business category and I had to clarify it’s not the category it’s the registered business type. This is impossible to see apparently after you have chosen your business type you can’t see it in your settings or from an associate. The phone call disconnected so I called back. Someone different this time answered, I told them my situation. He basically said ma’am no this is PayPal not Venmo. I said I understand that but I was just talking to someone about my Venmo account and my business profile. How is that possible? He only replied with ma’am please understand this is PayPal not Venmo. As a customer, I am now annoyed because I am not making up the fact that I was talking to this someone from this number. To be honest, I hung up on him because he was not hearing me. Thought maybe I need to talk to someone else. The next person said the same thing. How is it that I talked to someone from this phone number about my Venmo account but they are making me feel like I was making it up? I wanted to talk to a supervisor at this point and you can’t unless you have a account with PayPal. Makes sense I get it but you have recorded phone call history and you would clearly see the phone calls I’ve had with this number and the conversation I had with someone. I call Venmo back and don’t choose the call back option, stay on the line. Now I’m talking to a supervisor through Venmo explaining the mess I’ve been through. Venmo flaw that PayPal will call you back if you choose call back option? Make sure if you disconnect don’t call PayPal number back because they will tell you are crazy for calling them when they aren’t Venmo when Venmo customer line had them call you? So confused, terrible experience, waste of my time. Paypal associates need to know this could happen with Venmo customers and to not argue with a customer that this is PayPal. It would of been so much easier if someone were to tell me “I’m sorry ma’am, Venmo customers can sometimes be directed to PayPal phone number but if you call us back we cannot help you. Please call Venmo customer service number again”.
That would have been way less stressful.

In regard to PayPal Monthly, I haven't been this frustrated in dealing with Customer Service, ever. It seems that Customer Service tries to push their problems to other financial entities, that have nothing to do with transactions being denied. My example is this - PayPal Monthly refused to honor the final payment to a book vendor that had a balance due. PayPal Monthly then claimed that it was my bank that refused payment. When I have a "Pay-in-6" monthly plan, how does my bank refuse the vendor payment? Please explain...

Worst Customer Service Ever – Absolute Nightmare! have had the absolute worst experience with PayPal customer support. My account was restricted, and I was given a deadline to upload my verification documents, but their system completely locked me out and didn't even allow me to log in to upload them! I spent over $100 in international calling fees trying to reach their support lines in Israel, the US, and Canada. Every single time I called, the agents would tell me they are transferring me to a "specialist," and then the call would mysteriously drop or disconnect after a long wait. To make matters worse, they have completely shut down their support channel on X (Twitter), leaving locked-out users with absolutely no way to get help. Their automated security system is flawed, and their customer service is non-existent. They caused me a financial loss in phone bills just to hear a dial tone, and they are about to permanently restrict my account because of a technical glitch on their end. This is a highly unprofessional and irresponsible way to treat customers. Absolute trash service!

Once you talk to customer service, you have tried for weeks to solve the problem, and you are very enervated. They make it hard to reach customer service, so by that time you are really at the end of your nerves. If they paid for more customer service agents and put into place a normal hotline that can be called easily, then you would get help to solve your problems in swift time. Dumb chatbots can't help you like a human can.

absolute worst company

Don’t fall for the PayPal Credit card. No Interest if paid in full in 6 months on purchases of $149 or more is ONLY applicable when checking out online with PayPal. The advertising is completely misleading. One assumes the PayPal credit card sent in the mail without an application offers convenience and operates the a same as PayPal credit. It does not. When I called PayPal to understand why I had been charged interest, three people gave me three different answers that made no sense — “you purchased before the promotion” (no I didn’t), “you did not purchase online” (yes I did), and “you did not select an interest only payment” (because there wasn’t that option). I have lost all respect for PayPal through this experience and recommend others to cancel their PayPal credit card like I did - it’s nothing but a misleading sham.

NO STARS for lack of services:
It was to be excellent now all falls to Paypal agents that answer taht do not speak English well. They do not understand issues first hand, the hours are East Coats... WHY? now the money receive or sent has extra charges and they will accept charges coming fron anywhere.

I called Monday due to an issue with Uber ride several unknown charges and the agent asked to be on a 3rd line conversation so she can beileve that Uber support doesnt have a phone line, THEN When I called Uber with Paypal on the 3rd line and Uber virtual said they do not answer phone calls THEN Paypal hang up. As a firts tiem Uber-ride user I needed to use a coupon and instead no coupon was able to add to my ride: Uber ride charged the ride ($19.99) plus $2 tip that I never submitted, plus $10 for who nows what, and another unknown $15. Later, After trying to contact Paypal with no lack by phone, I disputed the amounts (not the ride of $19.99), and Paypal emailme that they pause my paypal account. I am a Paypal customer for over 12 years and an impecable record.

Be very ware of PayPal because they’ll keep making you change your password for no good reason.

Hopeless customer service rep who did not seem to know what she was doing (or even what I was asking). Asked to speak to a supervisor after which I was put on hold for 30 minutes until the call was disconnected.

I wish i could use a minus -5 stars i would. Yes, it provides the ease of quick checkout on merchants sites etc but if you ever get scammed and you depend on Paypal to get your money back, you might as well don't waste your time-they ALWAYS favor the merchants and you are left scammed and out of money. And the reason is, they want merchant's to continue accepting their payment method. I got scammed by a merchant (Deen International) whom i paid for 3 cultural, time sensitive items that arrived AFTER the ceremony with one item nissing. I disputed it, merchant walked away with $119.99. Then there was the Bruxsy 3D Dinosaur blanket for $49.90 that came as a flat, 1D flannel blanket not even worth $5. I disputed it, sent them video of the advertised blanket plus what i received, they favored the merchant. I re-disputed it again, was told to ship the product back and provide proof, which i did on 5/1/26. On 5/9, they again closed the case in favor of the merchant, so i am out of $49.90 AND the product. I suggest if you continue using Paypal and have any issues, dispute with your bank directly if you are using a bank account tied to Paypal like me. Overall, customer service is terrible when you run into an issue. I will NOT be using Paypal ever.

The worst possible customer service! I was given incorrect information, promised actions which employees never took; placed on hold for a supervisor repeatedly for long periods of time and no one ever answered the call. Chats with online agent absolutely unsatisfactory. Vendor agreed to reversal but PayPal made it impossible to do this.