launch-x431.net Reviews 

🚨 BIG AVOID – LAUNCH DIAGNOSTICS 🚨

I bought a Launch X431 Pro3 ACE last year, advertised with 2 years of free updates.

From the first year, I discovered that the scanner did not provide the vehicle coverage I expected from the advertising. Although it was being promoted with updates/coverage up to around 2026, many vehicles available on my unit only appeared to be covered up to approximately 2020.

I contacted Launch multiple times by email and provided photos and evidence showing the problem.

What response did I get?

Nothing.

My emails have been completely ignored. I have now been waiting more than 2 months without a proper response or solution.

For equipment at this price level, this standard of customer service is completely unacceptable.

Based on my personal experience, I would strongly recommend that anyone considering buying a Launch diagnostic scanner research other options first. There are other professional diagnostic platforms available, and I certainly would not spend my hard-earned money with this company again.

This was my first Launch diagnostic scanner, and it will also be my last.

I intend to report the matter to the relevant consumer protection bodies and provide them with the correspondence, advertising information and evidence I have collected.

Customers should receive the product, coverage, updates and support they were promised when they paid for it.

⚠️ BIG AVOID

Do your research before spending your money to them.

Get locked out on even 10 year old vehicle software because of no upgrades up to date big scam

Terrible company no viable tec support as response many days latter and can't respond or communicate in English. Also very glichty as MAJOR login issues locking you out ! Basically an expensive brick.

This lot are a nightmare, no idea what their scanner is like as still not be able to purchase one. i have been trying to buy one off them for the last week and there payment system just doesn’t work, or for me at least, 10 attempts now to purchase. Numerous emails and still no resolution other than now they have put the price up. If their equipment is like their customer service I would just go elsewhere.

Please listen to the other reviews here!
Absolutely worse than useless. Bought a scanner from amazon, supposed to reset TPMS but does NOT!
doesn't do anything - full stop.
Cannot contact customer support and the website app. is totally dead
Overall AVOID!!!

This scan tool looks pretty, it is cheap but that's about all it has going for it, if you dont connect to the internet after approximately 1 month the scan tool will prompt you to connect or the scanning software closes and wont let you proceed, more troubling is that you MUST have the microphone and camera access enabled or you cant use the software either, I cant stress how much or a privacy issue this is, straight out of George Orwell's book 1984, surveillance state stuff ! This unit is a privacy nightmare, dont buy unless you want to share all your personal conversations and work with some shady company somewhere on the other side of the world. DIsgraceful !
Should be illegal !

Over £300 i paid for my scanner from launch itself. These scanner are junk, they don't connect, the battery goes flat without ever using it. Ive had it a year and the battery it seems actually needs replacing. You cannot get hold of customer services.
If you are thinking of buying any model in the launch range , just dont you'll be throwing away hundreds for a bit of useless crappy plastic.

Super disappointed
have contacted CNLaunch 3x for support with my Launch CRP919EV and had no answer from them.
i have spent £300 on a diagnostic tool that doesnt perform even a simple diagnostic of my car ECU and cant get support
i am super disappointed and wont buy any other product from this company ever again.
I had a Autel Diagnostic tool before and was just amaizing, the support worked well and never had issues for 3years.
decided to change brand and horrible

I AM HAPPY WITH MY PURCHASE OF X431 EASY TO USE GOOD SUPPORT.

I am supper disappointed with Launch pro 3. I thought if just going into some setting just to see what’s available on my ecu on my Renualt Megan 3rs. I went into the throttle body learning. There was NO WARNING saying if you go into this it could have a negative outcome. So went into the throttle learning nothing happens just a sign say complete. Going out of the setting trying to start the car and nothing happing. For some reason this setting has cut the signal to the injectors. I have logged complaints about this and all they say there’s a problem with the throttle position sensor.

What a load of crap…. From a perfect running car to a non runner a month now taking the car back and forth the people who has been testing and checking just to tell me they can not find the problem.

Renualt customer be very careful for using the launch on your vehicle.

Launch your feedback and your assistance to help me sort this problem has costed me over R50 000 already.

And still the car is not starting just because of you shit product.

Terrible service product a con. I bought a launch product and it kept restarting would not start the updates take for ever and it only does basic function and you have to pay £4.99 a month for each add on not impressed it’s more expensive than what you get in return. I will never buy another Launch product. I emailed launch for help months ago and I am still waiting for a response.

easy to follow instructions and great price.

It’s finally arrived!! I ordered my Launch Creader CRP129X on 12/11/2025 and received on 21/11/2025. Communication is zero with this company. i did get a notification from DHL 4 days after purchase i emailed several times for update no response. It was shipped from Germany. but overall if you’re patient, it’s worth the wait it’s a great tool, I am very pleased with it.

Launch X431 V+ PRO 2024 – Buyer Beware

I purchased the Launch X431 V+ PRO 2024 through Amazon, which turned out to be a mistake.

After contacting Launch USA for support, I was informed that my unit was purchased from the European market by an unauthorized reseller, then resold on Amazon with misleading advertising. Because of this, Launch USA will not provide support—service is only routed through China tech support.

Key Issues:

No U.S. support is available. All support is email-only through China. Their website and chat are essentially useless.

The software is locked behind an annual subscription ($678/year). Without renewal, the entire device becomes unusable—essentially a very expensive brick.

The included tablet is old and outdated.
My Experience:

Tech support finally responded.

Customer service was unresponsive, repetitive, and dismissive.

Despite paying over $1200, I was left with a useless device.

This product might work initially, but once problems arise, you’re on your own. Launch USA clearly warns against buying from Amazon or unauthorized resellers, but Amazon continues to list these units.

If you are in the U.S., do not purchase Launch tools from Amazon. Buy only from authorized U.S. resellers if you want reliable support. Otherwise, expect delays, extra costs, and zero accountability.

Autel scan tool, continues to perform well with proper U.S. customer support. Compared to that, this Launch device feels like a very expensive paperweight.

Got a Launch Creader V looking for an update contacted Launch they said my Creader is not one of theirs so I have asked many times is it a copy? No reply poor customer service

Save yourself time and effort these are fake and terrible dodgy customer service lesson learnt it’s cheap for a reason .

Great tool which helps me with a complete diagnostic scan of the vehicle. Also the support is fantastic, i am very happy about the product and all the tools with it.

I purchased a launch x 431 pro elite which failed and was replaced by Amazon. That’s the good part. What people need to know is that this is an overseas product. There is zero support from the American supplier of same product. They only refer you to an overseas email that is extremely hard to get an answer out of. I don’t want to return the whole product or accessory I bought to go with it but there is no help coming. In trying to communicate the customer service email person told me I didn’t have the right product id. SS#. I was looking right at it. Buy from American supplier instead. Similar unit will cost you more here but support is available. Would not recommend this product!! Buyer beware.

Christ on a bike, where do we start?

First off, if you're looking to get into car diagnostics do yourself a favour and look at other tools available on the market. My experiance with Launch and their "customer service" is one of the most tedious and unproductive to date!

This is a 700 quid unit with absolutely no aftercare support. I've had an ongoing problem with a tablet reset. First port of call is Launch UK who TL;DR don't answer the phone or reply to voice messages, then when you do chat with them they can't help, well done people.

Was told to contact overseas.service in China which I did then quickly found out that their mail server is bounching emails back with access denied. So I then decided to contact x431.net who, you guessed it can't help or have any suggestions on how to remedy the issue.

Consider this, spend 700 quid on a flashy Launch Diag tool, be unlucky enough to have a problem to find out that nobody can help!

Just a headup...

Autel
Icarsoft
Topdon
Foxwell
Xtool

I bought x431 VII with 5 years warranty after one year stop working and they are not responding and messages me reset and it’s not reset my tab told them still they are saying reset it