While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality, highlighting its durability and the pleasant feel of the materials. Many appreciate the thoughtful design, which often includes features like effective temperature retention and the absence of plastic taste. The user experience is consistently positive, with people enjoying the aesthetic appeal, ease of cleaning, and the ability to customize their items. The delivery service is also noted for being fast and reliable. However, some people were dissatisfied with aspects of customer service, mentioning unresponsiveness or difficulties with returns. There are also occasional concerns about product leakage, particularly with certain lid designs, and some customers experienced issues with the durability of specific models, such as glass breaking or insulation problems.

What people talk about most

Product

Users describe positive interactions with the product. Many customers appreciate the durability and longevity... See more

Quality

Reviewers highlight positive aspects of quality, praising the durability of the glass and overall... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the product easy to... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers praise the excellent and helpful... See more

Delivery service

Reviewers mention positive feedback about delivery service. Consumers frequently praise the quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We absolutely love our Keep Cups! Each of us in the family has one, and they’ve quickly become a part of our everyday routine. Not only are they a joy to use, but I also love what they stand for—makin... See more

Company replied

Rated 5 out of 5 stars

So I got a KeepCup Traveller Light for my birthday and loved it. The material is amazing and feels really nice as well as the hole to sip out of not being to big so you don't get too much hot drink at... See more

Company replied

Rated 5 out of 5 stars

Bought newly launched bowl. Kept strawberries fresh and seal prevented leakages. Washed in top of dishwasher with no problems. Bought in natural colour and might be tempted to go brighter next time to... See more

Rated 5 out of 5 stars

I'm a repeat customer. Was just reordering an 8oz cup to replace one that I broke and I discovered there is also a 6oz, which, as everyone should be clear, is the size of the original flat whit... See more

Company replied


Company details

  1. Australian Goods Store
  2. Fashion Accessories Store
  3. Kitchen Furniture Store

About KeepCup

Written by the company

KeepCup is the world's first barista standard reusable cup that has grown to define an entire reuse category.
There is a range of reusable cups, travel mugs and bottles in an array of colours and sizes to choose from.

Made to be loved and looked after.
Buy one, waste none.
Explore the range below



REUSABLE CUPS
TRAVEL MUGS
COLD CUPS
BOTTLES
REPLACEMENT PARTS
KEEPCUP CARE

Subscribe for 10% off your first order.

Join KeepCup reusers around the world who divert millions of single-use coffee cups and bottles from landfill every year.

Enter your details to access the discount.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sleek

Sleek, handy and stylish cups. Reasonably priced and delivered shortly after ordering. Really happy with every aspect of the purchase. Cups keep the contents hot for a good length of time.

17 June 2025
KeepCup logo

Reply from KeepCup

Hi Andy,

Thanks so much for your kind words — we’re thrilled to hear you're loving your KeepCup! Sleek, handy, and stylish is exactly what we aim for, and it’s great to know they’re keeping your drinks warm too.
Thanks again for supporting reuse — happy sipping!

KeepCup Team

Rated 2 out of 5 stars

I have had a glass keep cup for years…

I have had a glass keep cup for years which I loved and was hoping to upgrade to a thermal cup, hence purchasing the Traveller

The lid of the Traveller cup is less than ideal, very difficult to get a controlled flow of liquid, resulting in multiple burns. I would have thrown the entire cup out if I hadn’t have found that the commuter lid is compatible.

I have since purchased the commuter lid which I think is great however, purchasing the cup and multiple lids has ended up a very costly experience, which in turn, has left me feeling disappointed.

22 June 2025
KeepCup logo

Reply from KeepCup

Hi Robin,

Thanks for your feedback - we appreciate you taking the time to share your experience.

We're sorry to hear the Traveller lid didn’t work out for you as expected. It’s designed for a secure seal and a sip-through experience, but we understand it doesn’t suit everyone’s preference. We're glad you found the Commuter lid a better fit; it’s great for on-the-go use.

That said, we completely understand how the added cost of trialling both lids can feel disappointing. We design our cups to be modular so you can customise and replace parts as needed, which helps reduce waste.

Thanks for your support and choosing reuse.

KeepCup Team

Rated 5 out of 5 stars

love drinking my morning coffee in a…

love drinking my morning coffee in a beautiful glass cup. It's the reason I get up every morning

20 June 2025
KeepCup logo

Reply from KeepCup

Hi Seth,

Thanks so much for your lovely feedback — we’re thrilled to hear your KeepCup has become part of your morning ritual!

KeepCup team

Rated 2 out of 5 stars

Not the best online purchase experience

You could actually say on website that some cups have soft touch . Would be very helpful . I wouldn’t have ordered that one.
Customer in the phone. It that great . The replacement cup I ordered just came in the thin cardboard box around the cup and was damaged

17 June 2025
KeepCup logo

Reply from KeepCup

Hi Wendy,

Thanks so much for your feedback. Just to clarify, we ship all our products in a protective mailer, with the cup itself packed inside the branded cardboard box.

We also really appreciate your note about soft-touch finishes — it’s great feedback and we’ve passed this on to our product and website teams to help make product details even clearer going forward.

Kind regards,
KeepCup Team

Rated 5 out of 5 stars

I'm a repeat customer

I'm a repeat customer. Was just reordering an 8oz cup to replace one that I broke and I discovered there is also a 6oz, which, as everyone should be clear, is the size of the original flat white, as I understand it.

I concede to using the 8oz most often because baristas seem to really like the way it nestles in the hand and is a shape that helps them pour the foam as a sort-of deep infusion... (well maybe a little esoteric, but some people get it).

Anyway, I have all four sizes. Use the 12oz for regular pour-over and the largest one is perfect for ice coffee drinks or even a fill-up at the convenience soda center when I'm on the road. The glass sure beats the awful smell of those plastic to-go cups that seem to have absorbed the entire aroma of the convenience store...

OI could go on, but alas.....
-RB

13 June 2025
KeepCup logo

Reply from KeepCup

Hi RB,

Thanks so much for sharing this!

It’s great to hear how each cup size fits so neatly into different parts of your daily routine — from café visits to road trips. And yes, glass really does make everything taste better (no lingering “convenience store aroma” here!).

Thanks again for supporting reuse and for being part of the journey. Happy sipping!

KeepCup Team

Rated 5 out of 5 stars

The Best

This is my 4th KeepCup having been introduced to them in Australia
Always had trouble with small leakage from lids but this new screw one is amazing
Love my cups and all the colour combos

16 June 2025
Rated 3 out of 5 stars

Too heavy

I love the idea of it being able to go from a cup to a bottle and that both are insulated but it does make the water bottle VERY heavy imo.

16 June 2025
Rated 5 out of 5 stars

Excellent Utility

Appreciate the high-quality lid that does not leak. The lid fits well on different Keepcup products. Keepcup products are made to last. I've had mine for a year.

13 June 2025
Rated 5 out of 5 stars

Espresso-size: unique talking point

Espresso size is a unique talking point!
I love my espresso-sized Keep cup! Just the perfect size, and the small ones seem quite rare, as so many baristas have commented on it! The lid is a very tight fit, so that it's perfectly watertight (or should I say coffeetight?) I once dropped it when it was full of coffee. It bounced off the pavement, and rolled a bit until I managed to rescue it. Not a drop had spilled!

15 June 2025
KeepCup logo

Reply from KeepCup

Hi Ally,

That’s such a brilliant story — thank you for sharing it! We’re so glad to hear how much you’re loving your XXS KeepCup. It is really a unique little cup, and we love that it’s catching the attention of baristas too!

Hearing how it held firm after a fall is a real testament to its durability — built for reuse and made to last.

Thanks again for sharing and for being part of the reuse movement. Happy sipping! ☕

KeepCup Team

Rated 5 out of 5 stars

Keep Cups are my favorite …

Keep Cups are my favorite beverage carrier. My coffee stays hot, my water stays cool, and the colors are beautiful!

14 June 2025
KeepCup logo

Reply from KeepCup

Hi Angela,

Thanks so much for your kind words - we’re thrilled to hear your KeepCups are keeping your drinks just the way you like them!

We love bringing a splash of colour to your day, and it’s great to know they’re your go-to for both hot and cold drinks. Thanks for being part of the reuse movement!

KeepCup Team

Rated 5 out of 5 stars

Love my Keep Cup!!

Ordered three custom mugs, it was so nice to have the option to change the colours myself, a really good idea. Have had a Keep Cup before and it is the best travel mug I’ve had. Ordered one each for the whole family. Arrived quickly and were packaged really well. Will definitely use again and I recommend them to everyone!

14 June 2025
KeepCup logo

Reply from KeepCup

Hi Claire,

Thanks so much for your lovely feedback! We're thrilled to hear you enjoyed customising your mugs — it’s one of our favourite features too. So great to know the whole family is now sipping in style.

Thanks again for supporting reuse and for being part of the journey. Happy sipping!

KeepCup Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look