Gifttree Reviews 

Reply from Gifttree

Updated Jul 20, 2026

I bought a battery powered portable heater to use it for camping. It says in your website it is battery powered. I didn't see any battery power in here. It needed to to plug in to start the heater. It just arrived just now. I am asking for a full refund because I can't use it in camping. We are going over night in the mountain and beach. Hoping for your kind and consideration. Thank you so much.

We understand that you were expecting the heater to operate using battery power for camping purposes. However, the product description on our website does not state that this heater is battery powered or designed to operate without a power connection. The item supplied is the same product that was ordered and it has not been substituted or replaced with a different model.

It appears that your expectations may have been based on information from an external advertisement or another website. GiftTree NZ does not create or control advertisements from third parties, including branded dropshipping businesses or other sellers promoting products online with different claims. Our product information is based on the manufacturer's specifications and the details provided on our website.

First of all, GiftTree NZ is a legitimate New Zealand online retailer. We take pride in supplying products as described and providing genuine customer support.

As the product received matches the item ordered and there is no fault or error with the product itself.

We recommend reviewing the product details and specifications before purchase to ensure the item is suitable for your intended use.

Thank you for your understanding.

Kind regards,
GiftTree NZ Customer Support

Reply from Gifttree

Updated Jul 6, 2026

First of all, this is not a scam website.

We have already discussed this with you and sent you a proposal, which you rejected. Our terms and conditions clearly allow for substitutes, and we have always operated within those guidelines.

This negative review stems from expectations created by customers who watch branded dropshipping products being advertised by outside companies in New Zealand. To be clear, branded dropshipping means taking a product from overseas—essentially a Chinese product—and giving it a brand name to make it unique. This is done to avoid people buying the same item from Temu, as Temu is known for selling counterfeit products. So this is what people keep watching online—these heavily marketed, branded dropshipping ads.

When people see those advertisements and then come to buy from us, it creates problems. We do not know how a branded dropshipper markets a product on Facebook or Instagram ads, nor what value they place on the product. We certainly do not advertise that way. Those dropshippers create standalone websites and run ads, but customers find us through Google.

For example, someone bought from us—two beautiful lamps, in fact—and that person left a bad review. Apparently, those lamps were advertised elsewhere as being touch-sensitive and capable of letting you communicate with family over 10,000 kilometres away. That customer essentially bought a similar product from us based on claims made in an advertisement they saw on Google. We have never made such a claim, nor do we have anything like that in our product description. We keep our descriptions very basic and factual.

This affects us unfairly. If you watch things online and buy from dropshippers, you are exposed to scams. We are your saviour by sending you the right products. Any website ending in .com—or even .co.nz, for that matter—is not necessarily a New Zealand-based website. But more importantly, dropshippers have learned to say they are local. How can you know a website is not a branded dropshipper? A branded dropshipper will usually have a single-product website, focusing on one item that is heavily advertised on Facebook and Instagram.

So the real issue is whether you read the terms and conditions. We have made it clear: we sent you the same product, under the same brand, or an equivalent—meaning the core functionality of the product does not change.

This is what happens when people shop online without reading the fine print. Next time, buy from those dropshippers' websites and see if they even send you a product. At least with us, you received a higher-quality product.

We do not offer refunds once a product has been shipped and used. Moreover, this is a product for hygienic purposes, so we cannot resell it.

Kind regards,
GiftTree Team

Reply from Gifttree

Updated May 6, 2026

All the reviews that say "Dont trust this store! I can find exactly the same product and brand in another platform with reasonable price. But these people they charged alot!" we are a scam, that we are not real, or that we send Temu products are false. We are being attacked by someone we don't know. It could be people from Temu, or Chinese companies, or someone who is upset because they cannot steal from people. We have our own products, and they try to sell theirs to New Zealand and other countries. But when we appear as an option, people choose us. These reviews are not true — none of them. They do not reflect real customer experiences. These people have never been our customers. We don't know who they are. But Trustpilot makes it very hard to remove fake reviews, so I will reply the same way every time.They cannot sell their fake products because we show up first on Google searches, and people trust Gifttree. Attacking us like this will not work

Reply from Gifttree

May 5, 2026

All the reviews that say we are a scam, that we are not real, or that we send Temu products are false. We are being attacked by someone we don't know. It could be people from Temu, or Chinese companies, or someone who is upset because they cannot steal from people. We have our own products, and they try to sell theirs to New Zealand and other countries. But when we appear as an option, people choose us. These reviews are not true — none of them. They do not reflect real customer experiences. These people have never been our customers. We don't know who they are. But Trustpilot makes it very hard to remove fake reviews, so I will reply the same way every time.They cannot sell their fake products because we show up first on Google searches, and people trust Gifttree. Attacking us like this will not work

Reply from Gifttree

Updated May 6, 2026

All the reviews that claim we are a scam, that we are not real, or that we send Temu products are completely false. We are being attacked by someone we do not know. It could be people from Temu, Chinese companies, or someone who is upset because they cannot steal from people. We have our own products, and they try to sell theirs to New Zealand and other countries. But when we appear as an option, people choose us. These reviews are not true. None of them. They do not reflect real customer experiences. These people have never been our customers. We do not know who they are. But Trustpilot makes it very hard to remove fake reviews, so I will reply the same way every time. They cannot sell their fake products because we show up first on Google searches, and people trust GiftTree. Attacking us like this will not work.

We do not agree with this review or the claims made about our sourcing. We have never used Temu, AliExpress, or any similar platforms as our suppliers. We have our own established methods overseas and work directly with manufacturers to produce and customize our products to a higher quality standard. For the same type of product, there can be ten different quality levels. The lowest quality is typically what you find on Temu, made to hit a price point we simply do not compete with.

We are not a Chinese-operated business like Temu, and we have no connection to them. Unlike those platforms, whose business model is widely known to involve selling customer data, we prioritize your privacy and will never spam you with hundreds of emails or sell your personal information. Many of the reviews claiming we sell AliExpress products were not truthful and were posted by individuals we have never served.

We also sell unique products, like plants and bulk foods, that these platforms do not offer, and we are proud to support our partners in New Zealand and help small local businesses. Ultimately, it is up to people to decide where they shop. You can choose to give your data and credit card to Temu, or you can shop with a company that offers a secure, spam-free experience with higher-quality goods. We cannot compete with their shipping costs or logistics, often because we pay double for our products just to get them made, but the difference is in the quality and the ethics.

Our mission is simple: to fight back against the flood of cheap, disposable products from data-harvesting apps. We know we cannot compete with Temu on price. Their logistics and shipping costs are practically unbeatable because we often pay double just to manufacture our higher-quality goods.

But we can do something they will not: we share our profits and give money back to the people who support us. Instead of selling your data or spamming you with a hundred emails a week, we let you shop securely. We offer products they cannot, like plants and bulk foods, made ethically without slave labor.

As long as we keep growing, we will keep sharing. And to prove we are not just talking, we will be linking a video soon showing exactly how we refunded $30,000, so you can see it for yourself. At GiftTree NZ, we do not just sell products. We give back.

Reply from Gifttree

Updated Mar 20, 2026

Delivered
01:02pm, 20 March 2026, Palmerston North

Your item has been successfully delivered

With courier for delivery
05:38am, 20 March 2026, Palmerston North
At local/regional depot
06:35am, 19 March 2026, Palmerston North
At local/regional depot
02:01pm, 18 March 2026, Auckland
In transit to local depot
10:45am, 18 March 2026, Auckland, New Zealand

We understand your concerns regarding your order, and we would like to clarify the situation.

The product you purchased, Mushroom Soft Candy Dietary Supplement (Vegetarian), is a niche and difficult-to-source item. The price reflects our effort to make this rare product accessible, as it is not commonly available through standard suppliers.

As a business, we do not hold all items in stock due to the wide range of products we offer and inventory limitations. Some products, particularly rare or specialty items, need to be sourced after an order is placed, which can extend delivery timeframes.

As outlined in our terms and conditions, while most orders are delivered within 7–14 working days, certain products may take longer depending on availability, sourcing, and external factors such as border processing.

Delivery time can also vary depending on location and logistics. Some products—especially locally available items such as plants—can be delivered within the same day or even within hours if you are located in areas like Christchurch or Rangiora. However, other items may take a few days depending on dispatch timing and courier collection schedules, which can sometimes vary even after booking.

Please rest assured that your order is in progress and will be delivered.

If you are not satisfied once the item arrives, you are welcome to return it to us for a full refund. We are always willing to resolve matters fairly.

We kindly ask that customers review the terms and conditions prior to purchase, as delivery timeframes can vary depending on the product.