DBM Express Movers Reviews 

567
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated moving teams for being extremely hardworking, polite, and thoroughly careful with fragile personal belongings throughout the entire journey. People also highlight the efficient organization, helpful pre-move video consultations, very competitive pricing, and completely smooth, stress-free processes from the beginning to the end. Some reviewers were not happy with minor communication barriers or unexpected amounts of stress experienced during the initial packing service. A few customers additionally noted that final costs were slightly higher than initially expected or that specific requested moving tasks were left incomplete.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and hardworking, ensuring every move runs... See more

Service

Reviewers highlight positive aspects of service, noting that crews are exceptionally hardworking, polite, and... See more

User experience

People report positive experiences with user experience, highlighting how the smooth and efficient process... See more

Price

Reviewers mention positive feedback about price, frequently highlighting competitive quotes, affordability,... See more

Customer service

Clients share positive opinions on customer service, highlighting excellent communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from DBM! Excellent communication in advance of move. The guys were incredibly dedicated and went above and beyond to make our move as smooth as possible. They carefully packed and w... See more

Company replied

Rated 5 out of 5 stars

These guys were serious pros. I used them to move home after a close friend recommended them. It was a pack and move job. Had a clear and thorough video call with them, they gave me a competitive fixe... See more

Company replied

Rated 5 out of 5 stars

We wish we could give Daniel and his team 7 stars! These men were very hard workers, careful with our possessions (no damage whatsoever), polite, professional, very efficient and friendly. The timin... See more

Company replied

Rated 5 out of 5 stars

DBM Express Movers were absolutely fantastic from start to finish. The team was professional, friendly, and incredibly efficient. They handled all of our belongings with great care and everything a... See more

Company replied


Company details

  1. Transportation Service
  2. also in
  3. House Clearance Service
  4. Packaging Store
  5. Storage Facility

About DBM Express Movers

Written by the company

DBM Express

DBM Express is your premier removal company based in London, specialising in premium house removal services across London, Nationwide, and Europe, including France, Belgium, Spain, Germany, Denmark, Italy, and more. Our professional movers prioritise the careful treatment of your belongings, aiming for a seamless and stress-free moving experience. We offer a comprehensive range of services, including clearance, packing, transportation, unpacking, and insurance coverage, ensuring the safety of your valuables. Whether it's a residential or office move, trust DBM Express for professionalism and expertise. With years of industry experience, we've built a solid reputation for delivering exceptional quality and value. Our dedicated team prioritises your peace of mind through meticulous planning and minimal disruption. Contact us today for more information and a free quote, and discover why DBM Express is your best choice for all your moving needs.

Our Services

Packing

At DBM Express, we recognise that each customer's requirements vary, which is why we provide a flexible packing service alongside our traditional removals service. Whether you prefer assistance in packing all your belongings, having us handle the entire packing process, or simply supplying you with the necessary packing materials for a DIY approach, we've got you covered.

House Move

Understanding the immense stress of moving day, we're committed to minimising your worries as much as possible. Our team takes extensive measures to safeguard your belongings and furniture during transit, using blankets and strapping for added protection. With meticulous care and effort, we strive to prevent any damage, ensuring a smooth and efficient move for you.

Storage

We have storage facilities available for your belongings. We can store them for you safely night and day with 24hr CCTV where your items will be protected constantly.

Our Locations

Our offices are located in Kentish Town and Waltham Abbey, but we operate nationwide, and internationally within Europe, including France, Belgium, Spain, Germany, Denmark, Italy, and more.

We are proud members of The National Guild of Removers and Storers (NGRS) and of The Removals Industry Ombudsman Scheme (RIOS).

Contact info

4.8

Excellent

TrustScore 5 out of 5

567 reviews

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4.8

All reviews

(567)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from DBM

Fantastic service from DBM! Excellent communication in advance of move. The guys were incredibly dedicated and went above and beyond to make our move as smooth as possible. They carefully packed and wrapped all our belongings, even a whole watermelon! 😂 They handled everything with care, helped move things around, and even fitted in an extra bed. Friendly, professional and hardworking — nothing was too much trouble. Highly recommend!

5 October 2026
Unprompted review
DBM Express Movers logo

Reply from DBM Express Movers

Dear Lucy,
Thank you so much for your wonderful review! 😊 We’re really happy to hear that the team made your move feel smooth and stress-free. And we’re glad the watermelon made it safely too — definitely one of the more unusual things we’ve had to wrap!

It was a pleasure helping you with the move, and we really appreciate you noticing the care and effort the team put in. We’ll be sure to share your lovely feedback with them. Thank you again for recommending DBM!
Kind regards,
DBM Express Team

Rated 5 out of 5 stars

These guys were serious pros

These guys were serious pros. I used them to move home after a close friend recommended them. It was a pack and move job. Had a clear and thorough video call with them, they gave me a competitive fixed price quote - transparent and no nonsense or upselling/addons. Emails prior to move clearly explaining the process. And the guys that turned up were flawless in execution; efficient, methodical, thorough, no mistakes, no breakages, no problems, boxes conveniently placed and labelled in the new flat. My girlfriend and I were moving from a flat in West London to one in East London. Had nothing packed beforehand. They came and were completely finished in 5 hours. Took all the stress away.

26 September 2026
Unprompted review
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Reply from DBM Express Movers

Dear John,
Thank you so much for such a lovely review! It genuinely means a lot to us. We’ll be sure to pass your kind words on to the team — they’ll be delighted! And thank you for the recommendation too, we really appreciate it.

All the best!
DBM Express Team

Rated 5 out of 5 stars

Great company to work with from start…

Great company to work with from start to finish! Excellent communication when I had so many questions! They made me feel at ease on moving day, and packed up very quickly. No damages and beds etc were quickly assembled at the other end. Many of my friends have used these guys too, highly recommend

2 September 2026
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Reply from DBM Express Movers

Dear Sally,
Thank you so much for your lovely review! It’s great to hear that we could put you at ease throughout the process.

We’re really pleased everything went smoothly on the day. And hearing that so many of your friends have trusted us with their moves too means a lot to the whole team. Thank you for recommending DBM!

All the best,
DBM Express Team

Rated 5 out of 5 stars

Fantastic experience!

DBM Removals made our house move over 2 days so much less stressful than it otherwise could have been. From the moment the team arrived, their professional and polite demeanor put us at ease during what could have easily been a chaotic process.
They were exceptionally hard working, maintaining relentless energy and focus across both days. Every item was treated with care, showcasing their meticulous attention to detail when packing, handling, loading and assembling our belongings. Beyond their efficiency, the entire crew was incredibly respectful of both our old house and our new home, taking great care not to scuff walls or damage flooring.
Moving home is notoriously tough, but DBM Removals made it feel effortless. We couldn't have asked for a better team to trust with our move and would highly recommend. 5 stars ⭐ Thank you again!

14 September 2026
Unprompted review
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Reply from DBM Express Movers

Dear Jo,
Thank you so much for such a thoughtful and generous review. It truly means a lot to the team and everyone at DBM to know that we were able to make your move feel a little less stressful.

We’re especially pleased to hear that you felt your belongings and both homes were treated with the care and respect they deserved. Our teams work incredibly hard, so your kind words about their professionalism, energy and attention to detail will mean a great deal to them.

It was a pleasure helping you with your move, and we’re very grateful for your trust and recommendation.

Warm wishes,
DBM Express Team

Rated 5 out of 5 stars

Professional, Careful and Completely Hassle-Free

A huge thank you to DBM Express Movers for making our move such an efficient and pain-free experience. Moving house can be incredibly stressful, but the whole process was handled so smoothly and professionally, which made such a difference.

Ewan and his partner were excellent. They arrived on time, were friendly, helpful, professional and incredibly efficient throughout. Nothing seemed like too much trouble, and their calm and positive approach really helped make what could have been a stressful day so much easier.

We’re extremely grateful for all their hard work and would have no hesitation in recommending DBM Express Movers to anyone looking for a reliable, professional and friendly moving company.

4 September 2026
Unprompted review
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Reply from DBM Express Movers

Hi Dee,

Thank you so much for your lovely review! We’re so pleased to hear that our team made your move smooth and stress-free. We’ll be sure to pass on your kind words to them. It was a pleasure helping you, and we really appreciate your recommendation!

Best regards,
DBM Express Team

Rated 5 out of 5 stars

First class experience from start to finish

We have been very impressed with the service provided by DBM Express.

From the first point of contact to the delivery, everything has been very professional and first class. Please pass on our thanks to the delivery teams who moved our furniture out from the UK into our new apartment in Belgium. They were amazing and worked so hard to ensure that everything was carried in with great care and patience. They were professional, courteous and friendly at all times.
Communication from the whole DBM Express team has been excellent throughout.

Many thanks again and we will be sure to use your services again in the future.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

The team are amazing

The team are amazing - really fast, careful with the work and all round polite and helpful. Couldn’t recommend more! It made our lives and moving with a toddler so much easier and we really appreciate how accommodating they were.

30 July 2026
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Reply from DBM Express Movers

Hi Elizabeth,
Thank you so much for your lovely review! We’re delighted to hear that the team made your move easier. It was a pleasure helping you, and we really appreciate your recommendation.
Wishing you all the best in your new home

Best,
DBM Express Team

Rated 5 out of 5 stars

Thank you to everyone at Dbm Express

Thank you to everyone at Dbm Express for a great professional from the south to the north. Everyone at Dbm from the first online contact for the quote to the movers were brilliant to work with. The movers were so efficient and professional. We can't believe how they managed to get all our furniture in and out of some very tight places and so quickly!

Thank you again to all of you at Dbm. it was a pleasure working with you on our long distance move!

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Can't rate this company highly enough

Can't rate this company highly enough. They beat every quote and the removal team (Ion, Bogdan and Cristi) were so helpful, extremely hard working and professional. They went above and beyond to ensure everything got to my new house in one piece. I will be recommending DBM Express to everyone!

22 July 2026
Unprompted review
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Reply from DBM Express Movers

Dear Lisa,
We truly appreciate you taking the time to share your experience.

It means a lot to us that you felt we went above and beyond to ensure your belongings arrived safely. Thank you also for recommending DBM Express to your family and friends—it really is the highest compliment we could receive.

We wish you happiness in your new home, and if you ever need our help again in the future, we'll be more than happy to assist.
Kind regards,
DBM Express Team

Rated 5 out of 5 stars

DBM Express Movers were absolutely…

DBM Express Movers were absolutely brilliant from start to finish. I wasn't quite ready when they arrived, not a problem they just packed what they could. Fast efficient and extremely careful with all my breakables. Honestly I cannot praise them enough. You will not go wrong with this company 🌟 🌟 🌟 🌟 🌟

26 November 2025
DBM Express Movers logo

Reply from DBM Express Movers

Dear Treesha,
Your kind words truly mean a lot to us.

We understand that moving day doesn't always go exactly to plan, and we're always happy to adapt and help wherever we can.

It's wonderful to know you were happy with the care we took of your belongings and with the efficiency of our team. Your recommendation and support mean the world to us.

Thank you once again for choosing DBM Express Movers. We wish you all the very best in your new home, and if you ever need us again, we'll be delighted to help.
Regards,
DBM Express Team

Rated 2 out of 5 stars

Stressful

This was my first time using a packing service with movers, and we were very disappointed after reading reviews about it being an easy, stress free experience.

Initial quote and interactions ahead of the move were all easy and positive. We had paid extra for packing the day before the move, and that went smoothly - a team of 3 arrived as promised, and packed quickly and efficiently. They stayed 2 hours and packed a lot of, but not all, our belongings.

They returned the next day around 8am, this time with only 2 people rather than the 3 person team they had insisted was needed. They loaded the van, but did very little additional packing and seemed surprised every time we pointed out something that hadn't been packed. We had to check all cupboards and rooms and kept finding items that they had left unpacked - including a bed slat, lampshades, plastic storage drawers. Each time they would get a new cardboard box, and loosely pack a couple of items, still leaving other things dotted around the flat. From about 11am they started telling us that they couldn't fit any more in the van, but were reluctant to call the office to discuss what to do about this. They would then spend some time rearranging the van, and fit in another box, then tell us again it couldn't fit. This made the whole morning much more stressful than it should have been - and in the end was unecessary as they did fit everything in the van. It also wouldn't have been necessary if they'd packed more efficiently in the first place, and looked around the flat to see what else still needed packing. After they'd unloaded our belongings at our destination, I saw that the van had 2 whole stacks of unused packing crates which they could have used instead of cardboard boxes, which would have made more space in the van. So that aspect alone was more stressful than necessary.
Then, just after the van set off from our house, I received a text telling me that it had arrived at the destination and they would charge me a waiting fee. At this point we hadn't even locked the door they'd just left! I had to go back and forth with the office to argue this as I made my way to the estate agent to get the keys, and after initially insisting that they had already been waiting at the new address, they admitted that the van hadn't yet reached the destination. Again, this made what should have been a smooth experience much more stressful.
On arrival at the destination, the team stayed in the van while my partner waited at the house for me to come with the keys. They were there maybe 15 minutes, and only when I arrived with the keys did they tell me I had to knock on neighbours doors to ask someone to move a car to make a parking space directly outside the house bigger. They had at no point asked my partner to do this, and they knew she was there as she had specifically greeted them. They also had not considered doing this themselves. On asking me this, while we were speaking, rather than discuss with me, they then called their office and got the office to call me about it. Then, while I was knocking on doors, they then asked me to pay the remaining fee, again not speaking to my partner about this, and seemingly no longer wanting me to do the thing they'd just asked me to do. Again, this made what should have been a smooth experience stressful.
In addition, quality of packing was variable. Kitchen crockery was neatly packed and securely wrapped, but other household goods were thrown willy-nilly into the boxes, and we did have a broken glass. They also refused to dismantle 2 sit-stand desks, and also refused to carry them safely by the legs rather than the wooden top (as the legs are much heavier than a normal desk), despite being asked repeatedly.
We had also chosen this company because they use reusable plastic crates instead of cardboard boxes that get thrown away, but it turned out that they used both. This is a minor thing but given that the service and experience overall was poor, I make the point so that others don't choose them just for the environmental friendliness.

On the positive side, the 2 people on moving day did work hard in hot weather and overall got things done in time, just behaved in such a way as to make the whole thing much more stressful.

16 July 2026
Unprompted review
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Reply from DBM Express Movers

Dear Amy, 

Thank you for your feedback. 

We need to clarify a few aspects of the quote and the overall removal service. 

Manpower provided: The fixed quote was for a 2-man crew to conduct the packing and a 2- or 3-man crew to conduct the removal service. Depending on our schedule's availability, we deploy either a 2 or 3-man crew on the moving day. This means we cannot guarantee a 3-man crew. We have deployed the required resources in order to deliver an efficient and organised service in a reasonable timely manner.

Packing service: Looking in our system, we conducted the packing using our professional crates. When the packing is conducted the day before, we pack 70-80% of the contents, leaving all the essentials items overnight and the final packing is conducted on the moving day. When using a removal company, this is a team effort between our movers and you as they require your guidance. It is essential to conduct a final walkthrough of the current property to double-check that nothing is left behind, and that everything was packed and loaded. It's a simple yet effective way to ensure a seamless transition.

Waiting time: The quote is fixed provided there is continuous work involved. We offer 30 minutes free of charge as a gesture of goodwill. If the crew needs to wait longer to receive access to the new premises for unloading, the waiting time charge will apply. In your case waiting charges were applicable starting at 2:00 PM, but since you arrived with the key, no charges were applied. 

Parking: As per the fixed quote and the booking contract, parking is the customer's responsibility unless otherwise agreed in advance. This is a very important aspect to take into account for an efficient and stress free removal experience. In your case, ideally, you should have applied for a parking suspension that would have guaranteed the required spaces and avoided any stress on the day. No parking arrangements were made beforehand and in this situation, the customer must find a solution. Any parking charges or fines incurred while carrying out your packing/removal service will be added to the final bill.

That said, we are grateful that you recognised the hard work of our team and that the move was ultimately completed within the required timeframe. Our teams work extremely hard to ensure that our customers' belongings are moved safely and efficiently, often in challenging circumstances. 

We believe that our service deserves more than a two-star rating, particularly since all requested services were provided and delivered to the standard we aim to uphold.

Rated 5 out of 5 stars

Once again a professional and helpful…

Once again a professional and helpful removal service

2 July 2026
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Reply from DBM Express Movers

Dear Helen,

Thank you for being such a great customer and also thank you for taking the time to leave us a review of our services. This is much appreciated.
If you need us again, do not hesitate to reach us back.

All the best,
DBM Express Team

Rated 5 out of 5 stars

The team made a very good impression…

The team made a very good impression with their efficiency and friendliness

16 June 2026
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Reply from DBM Express Movers

Dear Sylvie,

Thank you for your kind words and also for taking the time to leave a review.
We are happy to hear that everything went as expected. If you ever need our help again, please do not hesitate to reach us.

Enjoy the new premises!

Kind regards,
DBM Express Team

Rated 5 out of 5 stars

DBM Team, Moving Houses

Dear DBM Team,

The move went very well and without any problems. It was a pleasure and completely stress‑free. I want to congratulate the crew for their professionalism and efficiency. They could not have been more polite, helpful and pleasant throughout the entire process.

I will recommend you without hesitation and will definitely use your services again.

Many thanks for all your help.

Best regards,

Graciana & Alfredo Parga

3 July 2026
Unprompted review
DBM Express Movers logo

Reply from DBM Express Movers

Thank you so much, Graciana & Alfredo, for your wonderful review and kind words.

We're delighted to hear that your move was smooth and stress-free.
We'll be sure to share your compliments with the crew—they'll really appreciate them.

Thank you for your recommendation and for choosing DBM. We wish you all the best in your new home and look forward to helping you again in the future!

Regards,
DBM Express Team

Rated 5 out of 5 stars

Would use again!

Really grateful for this service, the movers we had were amazing and packed and unpacked the van quickly. Would definitely use this company again for future moves.

16 June 2026
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Reply from DBM Express Movers

Dear Matthew,
Thank you so much for your kind review!
We really appreciate your support and look forward to helping you with any future moves.
Kind regards,
DBM Express Team

Rated 5 out of 5 stars

Excellent

This is our second time using this company for moving and it did not disappoint- right from scheduling to the actual moving & packing everything was smooth and efficient. Would definitely recommend.

18 June 2026
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Reply from DBM Express Movers

Dear Nandana,
Thank you so much for your wonderful 5-star review! It means a lot to us that you chose us again for your move. Your continued trust and recommendation truly mean the world to our team. We look forward to helping you again whenever you need us.
Wishing you all the best in your new home!
DBM Express Team

Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used DBM, and as before they were brilliant. I couldn't recommend the company more.

16 June 2026
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Reply from DBM Express Movers

Dear Paul,
Thank you so much for your wonderful review and for choosing DBM again! We're delighted to hear that we were able to provide another brilliant experience. Your recommendation means a great deal to the whole team, and we truly appreciate your continued trust and support. We look forward to helping you again in the future! 😊

All the best,
DBM Express Team

Rated 5 out of 5 stars

A good job

A good job, well done at an excellent price. Not a single breakage, which is quite something

16 June 2026
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Reply from DBM Express Movers

Dear Tim,
Thank you so much for your wonderful!
Knowing that everything arrived safely without a single breakage is the best compliment our team could receive. We truly appreciate your trust and hope to assist you again in the future.
Best wishes from all of us at DBM Express Movers!

Rated 4 out of 5 stars

Efficient removals

The movers were very fast and efficient. They worked in extreme heat.Thankyou DBM.

19 June 2026
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Reply from DBM Express Movers

Dear Bernadette,
Thank you so much for your kind review. We're delighted to hear that our team was fast and efficient, especially under these conditions. We'll be sure to pass your appreciation on to the crew—they'll be happy to know their hard work was recognised.
If you don't mind us asking, was there anything that kept your experience from being a 5-star one? We truly value your feedback, as it helps us improve our service.
Best,
DBM Express Team

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