Connexxion Reviews 

This operator is extremely bad, they always have delays and if they are on time, it’s very rare.

The operation seems severely under resourced in Haarlem.

This company helped me recover my lost bag that had 2 macbook pros and cash money, sony xm5 and a lot of technical personnel belongings in one backpack. They were honest and the bag was fully restored by me. They even got me back to the bus station at the airport. They assisted and helped me in a very serious situation.

How long have you been operating in Netherlands with Icy roads? Probably forever, you bus line sucks, private companies sucks as usual and still you have to pay a huge amount of money for such companies as yours. It is unbeleivable how the dutch population accepts this kind of treatment from bus lines, that have forever been operating with snow, but cant even change tires nor have enough bus lines or online services that tells you exactly what are your expectations to arrive at certain place with snowy weather. How incompetent is this from a private company? I dont know how dutch population can cope with privatization.... giving money to the riches while they laugh at you on days like that... you suck big time.

The worst! When im just about to approach the entrance of the bus, the driver, avoiding looking at me in the face, just close the door and drives away 2 minutes earlier than the time written on the board!! And this is only one instance, im so fed up with connexxion drivers they are literally the worst!! If people would have a choice connexxion would fail immediately!!!

1 star is a generous rating for this poor incompetent excuse the connections bus company call “service”. I was left stranded for 2 whole hours on a dark winter night because three 64 busses decided it was a better idea to go on a merry little journey back to their spawn point. The bus that decided to show up eventually half an hour late, was then crammed to its brim with the paying customers of THREE busses. (And no it was not a double decker). Thing is this is not a one time mistake, this company is absolute shambles when it comes to timings, why put bus times if u can’t even bother to match them.

The bus driver was really rude. I took this bus going to Heiloo from Egmond aan Zee around 15:22 on 22/10/25. As I entered the bus, I tapped my card as I normally do to pay. Normally, it works just fine. That time, it said to try again, which I did. The bus driver slammed the transparent partition door to take my card and shouted, "CAN'T YOU READ?" And saying things further. I took the bus for convenience, not for insult.

Terrible experience, bought a daily ticket for a bus but noticed after purchase it was valid on the same bus but for a limited part of the journey . Customer service doesn’t collaborate to upgrade the ticket or to refund stating the refund is mentioned in the faq. Faq are shared only through a link after the purchase through the confirmation email and nothing is mentioned (like with an alert ) when you proceed with the purchase. in the end I have paid and didn’t received any service.

Bus 397 skips services and drivers give you rude answers.

I was robbed by this company. Do not board this bus if you carry valuables with you. The company is managed by some bunch of crooks it needs to be desolved or go under the acquisition of another company.

I do not recommend this company as they demonstrate a lack of concern for clients’ safety. We had a very unpleasant experience with an aggressive driver, and after reporting the incident to the support team, we were deeply disappointed and shocked by their response. It took a month to receive an answer, and they simply stated that the driver and his supervisor ‘did not recognise themselves in this situation.’ Despite the bus being equipped with cameras that should have provided clear evidence, the company chose to ignore the facts and trust the driver’s account. This experience is unacceptable, especially in a civilised country. I sincerely hope that this driver does not pose a risk to anyone else during his career with Connexxion.

I bought tickets in advance online and printed them out. They did not scan on the bus so I had to use my credit card directly instead.

I requested a refund and I have been going back-and-forth with them over email to try and get a refund. They were having difficulty refunding the money back to my credit card so I gave them my debit card bank information. I have a US bank account and US banks do not use an IBAN. I gave them the SWIFT code instead. I explained that to them. I told them that they could give me tickets to use in the future if issuing a refund is too difficult for them. Rather than arriving at a solution, they decided to close the case.

I received an email that said your case is closed. I emailed back asking what solution was exactly reached and it has been silence from them.

What kind of customer service is this? This is beyond rude to close a case without arriving at a solution. I expect more from a first world country with a reputation of having a good public transportation system. Maybe if we boycott the buses this company will improve.

I made a subscription for all of the busses of North Holland, only connexion busses of course, i go to Albert heijn to get the subscription to work, the next day i try to use it but it says i don't have enough money on the ov card i put my order on, i called ov and of course they told me the subscription is from connexion and it's pretty obvious they can't do anything about it, so i call connexion and rude person after rude person tells me that they can't do anything about it and they laughed everytime i asked for a refund, never again, i had to pay for the trips with my credit card, in addition i spent over 100 euros of a subscription that doesn't work, never. again.

Worst company ever. Constantly bus 191 is delayed or cancelled without any information. It’s been 2 years the same story. We pay so much money for such a poor service. Management team has to look at all these reviews and take action ASAP.

The Dutch are not capable to work, so incompetent it's unbelievable. I mean connexion they don't look at they're reviews? It's literally everything negative about what they write about them, line 180 and 181 are literally every single day late and honestly I'm sick and tired of it. I loose every time my bus to go home because of them, after 10 hours of work you just wanna go home and rest, and then obviously a 15 , 20 Min delay. From tomorrow I'm gonna stop paying the ticket, you offer me a bad service? Good, then I'm not gonna pay you. I can understand a delay once or twice in a while. But every single day? I hope connexion fails, from the bottom of my heart i really do

The company charged me double for 4 months, and they say it's my fault because I chose the wrong area, but I used the service on their website to choose, I made a huge loss and no one does anything, they are bad and ambitious!

Unimaginably incompetent company. They are single handedly responsible for making commuting to Amsterdam unfeasible.

The 346 line in particular is horrible. It's a very common occurrence to see two straight buses with "Sorry, bus vol" signs. Well, add more buses then!

Lately this company is a joke. Such a sad thing to see in a country like Netherlands, how the public transport has fallen. With companies like this you are encouraged to use your car.
More often than not, the buses are having a huge delay or just cancelled all together. For this service, the ticket price is just obscene.

If I could, I would gave No star. The page has been broken down and I have no possibility to buy the reduced ticket

CONTINUATION OF SEVERE ILLEGAL CONDUCT BY THESE INCOMPETENT, ABUSIVE CLOWNS

As the title states: company is (arrogantly & alarmingly) persisting their campaign of unlawful abuse & stubbornly refusing to adhere to their (well-defined) legal obligations. The reviews on here (as well as other platforms) tell a story: the smugness of these smarmy, aloof, elitist creeps is utterly repugnant. Company has been informed of presence of severe, debilitating health issues - yet continues to willingly BREAK THE LAW. Reviews will continue (indefinitely, across multiple platforms) until issue is resolved & company ceases their unlawful campaign of abuse/misconduct

I was waiting 35-40 minutes for the bus after work and the temperature was 1-2 degrees and of course it wasnt the first time, but the excuse is always we are lacking of staff, guess what. We dont care, we are paying a lot and we demang better services. Ridiculous company