Mixed so far
Mixed so far
Mixed experience so far, app is easier to use than many others which was a great start and easy to follow initial basic instructions to make a photobook. Really like the project being saved if on the app. Cropping photos lets this down really badly however and became impossible. It automatically edits which part of the photo and you can’t adjust it. The biggest struggle was to add additional photos that weren’t selected into the app from a generic phone library. AI and google searches didn’t help. The last let down, was the promise of 100% satisfaction but the ‘contact us’ button didn’t work. Now well and truly stuck and project has stalled. Help.
Edit: My reply to their response below. iPad, v 15. No ref number. The contact was greyed out after clicking on the help option and following prompts guided by the app. I’ve emailed and no reply but recognise bank holidays. No answer on the phone and it says to leave a voicemail with no voicemail facility. Never heard back from them
Reply from CEWE
Dear Ms Mears, we are sorry to hear that you have had mixed experiences with our app. To provide you with targeted assistance, we would need a few additional details, such as which operating system, device and app version you are using. You are also very welcome to contact our customer service directly – by phone, email, WhatsApp or via live chat, available daily from 8 a.m. to 10 p.m. Could you also let us know at which point the contact button did not work? Kind regards from Oldenburg, Your CEWE Team [Ingo]
