Azura Home Design Reviews 

Disappointing product and after-sales service

I purchased a VANESSA 160 × 70 cm bathtub with a front panel for €362.55, including delivery.

When I unpacked it, before installation or use, I was surprised by how thin and translucent the material appeared. Light passes clearly through the bathtub structure.

I bought it trusting the product description on Azura Home Design’s website, which describes it as reinforced acrylic with fibreglass, strong and durable, advertises a 10-year warranty, and gives it a 5/5 durability rating.

I contacted the company to explain my concerns and request the technical specifications, but I did not receive the information requested. Their final response was that I could sell the bathtub or keep it, as the return period had expired.

The bathtub remains unused and uninstalled. This has been my experience, and I would recommend requesting the full technical specifications before purchasing.

🚨 AZURA HOME — FRAUD VICTIMS, COME TOGETHER

JOIN THE GROUP on facebook

THIS IS ABOUT FRAUD.

There are many people who say they have been scammed by AZURA Home. This is not one isolated incident and it is not just a case of poor customer service.

Multiple customers are reporting the same or very similar experiences: money paid, orders not properly fulfilled, products not received or not as promised, problems obtaining refunds, and promises that were not honoured.

And there is another serious issue:

🚨 NEGATIVE POSTS, COMMENTS AND REVIEWS ARE BEING REMOVED OR HIDDEN.

People report posting about their experiences only to see their comments disappear. Facebook pages and comment sections are repeatedly being cleaned of negative feedback, making it harder for victims to find each other and warn other customers.

WE ARE NOT GOING TO LET THE EVIDENCE DISAPPEAR.

📸 SAVE EVERYTHING NOW:

Screenshots of every conversation with AZURA Home
Orders, invoices and payment confirmations
Bank or payment records
Photos and videos of what you received — or proof that you received nothing
Complaints and their responses
Negative reviews and comments before they are deleted
Screenshots of deleted or hidden posts
Promises and guarantees that were not honoured
Any other evidence relating to your case
⚠️ DO NOT DELETE ANYTHING. DO NOT RELY ON FACEBOOK TO KEEP YOUR POSTS ONLINE.

If your post or review disappears, keep the screenshot. It is evidence.

We are bringing together ALL PEOPLE WHO BELIEVE THEY HAVE BEEN SCAMMED BY AZURA HOME.

The objective is to collect the evidence, document the number of victims and the common patterns, and take the matter to the Police, the relevant authorities and lawyers.

🔴 IF YOU HAVE BEEN SCAMMED BY AZURA HOME, JOIN US.

Comment below. Send me a private message. Share your evidence.

📢 SHARE THIS POST EVERYWHERE.

If your complaint has been deleted, post again. If your review has disappeared, save the screenshot. If you have been scammed, speak up.

THE MORE VICTIMS COME FORWARD, THE STRONGER THE EVIDENCE.

🚨 WE WILL DOCUMENT IT.
WE WILL COLLECT THE EVIDENCE.
WE WILL REPORT IT.

Ordered 17 December, delivered 23 February (over two months).
Customer service refused any compensation for the delay.

Absolute disgrace of a company, i ordered a large pergola priced at over €7,000, it states 5-6 weeks from placing order and never stated item would come from china.

Upon numerous emails and chases, I kept getting told goods would arrive in 3-4 weeks time period and then those dates came and went.

Following a 6 month period and again promised a new date I cancelled my order to then be told it wasn’t possible because it was a special made to order item.
Following raising a dispute and claim through my card issuer I finally got a full refund.

Absolute scam of a company.
STAY WELL CLEAR ! !

I Bought an item on january, item was not delivered, customer service said it was delayed. I agreed with a full refund to cancel the order, they said it would take 14 days, but 20 days have passed and no refund was made. Costumer service keep telling me they are in contact with financial department, but never give me any answer.

I buy a forniture last may. In june they say that there will be a 2 weeks delay. I wrote them on august and they say "we are relaunching the factory in order". I ask my money back and never answered. Don t buy here

My review is based on Azura France's customer service. I bought an item from Azura and unfortunately, I picked the wrong one. I emailed and called to Azura Spain's customer service in order to cancel the item however they never returned my emails neither answered to my calls or emails. Then, I emailed and called Azura in France and immediately Sophia emailed me and called me back. I explained what happened and my order was cancelled. The refund was in my account in a matter of hours. It is unfortunate that Azura Home Design doesn't work diligently in Spain as it does in France.

Worst service I have ever met! Been waiting over 2 months and the product not sent and about 4 months now and still no refund.
Worst customers service ever also, only one amateur person is in charge and never answers my questions nor reply to my email and on the last days, the so-called Fatima is disconnecting from the live chat directly when she sees me.