Amsons Reviews 371

I cannot begin to thank the team at Amsons. I purchased a Gold Bakhoor burner and I absolutely love it, initially the was a problem but they immediately rectified it. First time using Amsons and will definitely be using them again. Great product, great quality and great service. Jsk

Amazing, got my order quickly. They’re very efficient. Will definitely be ordering some more soon.

Website is very easy to use and the next day was very convenient. Great service !

Customer service in-store was great. I took along a few family members to shop for thobes, they had so many different styles and colours, and even had all the sizes we needed - which was amazing!
The staff were then kind enough to guide me around the store to find other items I was searching for. Such a wide range of fragrances and products recommended through the Sunnah. Couldn’t praise them higher!

Recently called up and made an order I believe the name was Saad to be quoted correctly. It was great customer. He was fast efficient and very friendly I will 100% be coming back just for his excellent customer service skills.

An appalling excuse for a Muslim company! I have requested a return after receiving a faulty wooden product. They have ignored my emails and calls for over a week. I finally got approved for a return but they haven’t sent the follow up email with the returns label? I’m absolutely astounded at the lack of customer service, such bottom barrel behaviour! Avoid at all costs. The quality is rubbish too!

We placed an order and Abbas was very helpful in setting up order and dispatching order. Provided a discount to help us out.

Terrible customer service!

I ordered a black scarf in February, but it arrived with a hole in it. I contacted the company straight away to arrange a return for this faulty item, and after waiting until 12th May, I finally received a response approving it.

What’s even more frustrating is that they still expect me to pay for the return postage, despite the item being faulty when it was sent to me. Poor customer service and very disappointing handling of the situation.

This was disappointing and sad considering the people running the place are those of faith. They are dishonest and aggressive. I ordered 2 supposedly beautiful abayas, that arrived in the wrong size and crumpled. I was happy to return them and get them in the correct size but the employees were hostile and rude towards me. I then had to keep chasing up the process as there was little communication, and after I had gotten a hold of them, they said that the products looked worn and damaged when they had arrived like that. They refused a refund or exchange and told me that if I wanted one, I would have to pay more for postage or pick it up. Please pay attention to the sizing as if u don’t u may have to deal with these horrible employees and customer service.

Great customer service and the mens/boys thobes I purchased were good quality.

The service was fast and reliable. I was advised on the items they did not have in my order at the onset which i liked. Brilliant customer service skills!

Bad company. Ordered 1 Taupe and 1 Butter White Omani Thawb, was expecting for it to arrive at last week at Thursday, didn't arrive and said won't give the thawbs because it 'isn't part of our policy.' Insisted on giving my money back but I had told them to give the thawbs. Said they would and would arrive this Wednesday. Didn't arrive either and said Thursday. After calling, said 'isn't part of our policy and past ordering date.' Bad company, other online alternatives are available, high chance of not getting your items and really bad service.

My order came within 24 hours. Honest prices and amazing products. So happy with my order and will definitely order from here again!

It was quick delivery and the communication was good.
They were updating me every stage.

I ordered multiple packets of Tamreh coconut dates from this shop (that I could not find anywhere else in UK). When I asked them some questions about the stock, they were quick to respond to my queries. The delivery was super quick as well. I got them immediately the next day. I can't wait to order more items in future.

Amazing customer service. I had a package go missing in the post, and they were more than happy to help and assist me. I couldn’t recommend them enough. Thank you!

Recently purchased prayer mats, would highly recommend the company, would definitely purchase again from the company.

I have been to Amsons in person and was very happy to find the online store.
Since then I am a regular online customer and the customer service I received with my recent orders has been exemplary.
Trusted online store.