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Review summary

Created with AI, based on recent reviews

Looking at 525 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of use and navigation of the website, especially with recent updates to the user interface. People also frequently mention the quick and instant nature of payments once they are successfully processed, with some noting that withdrawals can be very fast. However, a significant number of people were dissatisfied with the customer service, often reporting unresponsiveness and a lack of resolution for their issues. Many also experienced problems with the payment system, including difficulties with withdrawals, unavailable payment methods, and delays in receiving their earnings. Some customers also found the website to be problematic, particularly after recent changes, leading to frustration with its functionality.

What people talk about most

Payment

Customers had ambiguous experiences with payment. While some reviewers reported swift and immediate payments,... See more

Website

Consumers express significant frustration and dissatisfaction with the website. Many reviewers report issues... See more

Response time

Reviewers express significant dissatisfaction with response times. Many customers report not receiving any... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report that support is... See more

User experience

Reviewers highlight ambiguous aspects of user experience. While some customers appreciate the simple, fast... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Good afternoon Afrisight. I was opportuned to find the withdrawal option available this afternoon and I've been trying to withdraw but it has been given me issues. When I used the Sochitel option, it'... See more

Company replied

Rated 3 out of 5 stars

I was able to withdraw my reward through my network in under a minute, which was honestly impressive. The surveys are legit—approval can take some time, but once it goes through and you hit the $3 ma... See more

Company replied

Rated 3 out of 5 stars

Great platform to earn. Not fully hassle free. Though they do have some network issues from time to time and some surveys you do, after spending a lot of time answering, ,they either say you are sc... See more

Company replied

Rated 3 out of 5 stars

Trying to withdraw with sochitel is a headache, it just says successful but doesn't work. I've sent an email to support concerning bank transfer being unavailable and I was told the matter would be es... See more

Company replied


Company details


Contact info

2.9

Average

TrustScore 3 out of 5

674 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Withdrawal Issues

Good afternoon Afrisight. I was opportuned to find the withdrawal option available this afternoon and I've been trying to withdraw but it has been given me issues. When I used the Sochitel option, it'll show top-up successful but it'll bounce back to my account and I've not been credited on my line either. I've messaged the support many times but it wasn't attended to.

26 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

Sorry to hear you're having trouble with the withdrawal. We've noted the issue with Sochitel and will look into it. We have requested your details, please provide them to us so we can assist you accordingly 😊.

Rated 5 out of 5 stars

I give afrisight 5 stars because I…

I give afrisight 5 stars because I didn't have any issues with my rewards and payouts,even though surveys take a bit of time to pay,but they are reliable.I have made these withdrawals and no complaints...so far so good.

26 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

Glad to hear everything's been smooth for you 😊. Thanks for the 5-star rating and for being a loyal Afrisight member!

Rated 1 out of 5 stars

Can't withdraw and surveys not credited to my account

I have tried several times to withdraw to my number, but no amount is credited even after getting the notification that the payout was successful.
I have also taken several surveys, but after finishing, they do not show up in my pending reward. Some do show up, but the reward amount is reduced from the initial amount before I took the survey. This situation is very disappointing.

25 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Rated 4 out of 5 stars

Great Platform with Noticeable Improvements

This is one of the best survey sites—I really enjoy using it. I’ve noticed a lot of improvements over the past few months, which is great to see. I do wish I qualified for more surveys, though.

However, I’ve observed on three occasions that after completing a survey, I was credited less than the amount initially indicated. I encourage the team to look into this issue.

Additionally, it can be quite difficult to reach customer service whenever there is a problem with a survey or reward.

Overall, it’s a good platform with great potential, but addressing these concerns would make the experience even better.

26 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

Thanks for the honest feedback! 😊 We're glad you're enjoying Afrisight and appreciate the suggestions. We'll look into the survey payout discrepancies and work on improving customer service response times. Keep an eye on your email for updates!

Rated 1 out of 5 stars

My $5 was not migrated and withdrawing…

My $5 was not migrated and withdrawing airtime is not successful after several attempts not interested in the site anymore

26 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"Kindly provide the requested details so that we can assist you accordingly."

Rated 1 out of 5 stars

Um they are pay out is very bad they…

Um they are pay out is very bad they have a time the payout they need to everything seized I can't withdraw the payout cuz I have passed a minimum of $3 and the waste time in approving everyone to really painful months long months so that is the problem I'm having.

2 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Rated 1 out of 5 stars

Why is it that anytime I try to request…

Why is it that anytime I try to request payout from the platform is claims successful but I receive nothing? I withdraw from sochitel airtime nothing to bank account same then it says stuff like 'adding this amount exceeds minimum amount of 10 per week". I also reached out to your support so I change my numbers and then try to request for withdrawal using the mobile money too it's been over a week no response. If you guys are not allowing us to work on the platform kindly let us know. We buy data to take your surveys and at the end we don't receive what is promised. I liked the old platform at least they were transparent and trusted😠

26 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Rated 1 out of 5 stars

Unable to make withdrawals on payout option for nigeria

Hi, afrisight I'm writing to you because I couldn't make payout from the sight and it's not only me alots of people mostly from Nigeria has been complaining about unable to make payout from sochitel but you didn't do anything about it ,is it that our time and sweat to do the survey means nothing you, how could you hold payment for close to 6 months without doing anything about it it's like you don't have value for our time more like using us because tons of have been complaining about the same yet you made no changes about and you were not like this before if I could remember I've been doing survey on afrisight for 4years so what no changes...the reloadly option is airtime pay out is not available for Nigeria and Sochitel that's available is rejecting the payout option.. kindly do something about this

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately

Unfortunately, the credit/balance did not last for more than half an hour.

25 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Rated 1 out of 5 stars

I do not know why Afrisight refused to… here is the details you requested for Afrisight . I have added my details

Updated with details

I do not know why Afrisight refused to attend to all my concerns .

1) I got money on my wallet I cant withdraw. Because they refused to change my acct details that I applied for over 3months now.

2) I cant use the money in my wallet to recharge my number. It will show successful but the money will not be deducted nor credit to my phone .

3) I will complete survies, the not will not reflect in my wallet nor will i see it on my pending .

Please find time to address these issues as soon as possible.

Your positive responses assuring and ratifying this concerns will be appreciated.

This are my Acct Details
My acct details are :
Bank Name : Access Bank
Acct No: 0021891957
Acct Name: Richard Madumere

Regards
Richard

25 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Rated 5 out of 5 stars

Fast and conveniece

Fast and conveniece. But they need to work on reward, sometimes it takes a month to receive reward on dashboard.

24 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

Thank you for the positive comment. We'll work on processing rewards faster, but please note that rewards typically take 2-4 weeks to process after survey completion 😊.

Rated 1 out of 5 stars

Among all survey sites Afrisight has…

Among all survey sites Afrisight has the vague and worst help desk, whenever you reach them expect three things 1. The answer will not be in line with what you asked for 2. They will just ignore you and keep quiet and never respond to you 3. They may respond and say we have received your message we are looking into it and we will assist you soon,but the truth is that they will do nothing over the same, and because they don't want to respond to my query I decided to write a review on trust pilot then boom they requested for more information which I provided "We have requested your details; kindly provide them so that we may assist you accordingly. After providing the requested information they ran into hiding,they haven't responded and haven't solved the issues raised,AFRISIGHT you have deaf ears 👂👂,kind regards Caleb David from Nairobi Kenya

25 March 2026
Unprompted review
Rated 4 out of 5 stars

experience is great just not very…

experience is great just not very reliable

24 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

Thank you for the 4-star rating. We're sorry to hear the experience wasn't perfect. Your feedback is valuable - please do send us an email with suggestions on how we can improve 😊.

Rated 5 out of 5 stars

One of the best survey sites

One of the best survey sites, payment is instant but a little down side is, there's no enough surveys to fill out, maybe it depends on the country, overall,I love Afrisight.

23 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

😊 Thank you for the feedback and the 5-star rating!

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