Access self storage, Mitcham: the store manager is absolutely brilliant and helpful in any situations: nice customer service and excellent taking care of the customer? Great approach and excell... See more
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Location
Switch locationMorden Road 141, Access House, CR4 4DG Mitcham, England, GB
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Staff here at Mitcham are great and go out of their way to help, however this branch currently suffers from a mice infestation and despite the numerous bait boxes everywhere, mice seem to be immun... See more
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Great experience, lovely helpful staff. No issues to our locker - though there was a big flood which we were thankful just missed our stuff! Great deals - we ended up moving from across the road beca... See more
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Really communicative staff which reminded me of closing times and likely length of time to move in over a bank holiday weekend. So helpful to keep me in the loop and were there ready and waiting when... See more
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Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
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Morden Road 141, Access House, CR4 4DG, Mitcham, England, United Kingdom
4.4
Excellent
18 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Everything regarding customer service and very helpful
Access self storage,
Mitcham: the store manager is absolutely brilliant and helpful in any situations: nice customer service and excellent taking care of the customer? Great approach and excellent customer support : honestly I have been using the Access storage Mitcham Morden Road: almost years now; I really enjoying store my goods never has problem no any damaged of items: best place to store ur Goods " nice excellent service: I recommended everyone to patronising the store'
Also the
Nick laming : fantastic store manager
141 Morden Road
Mitcham:: cr4 4DG
From ISAH,
12 May 2026
Unprompted review
Reply from Access Self Storage - Mitcham
Hi Isah,
Thank you so much for your wonderful and detailed feedback. We’re delighted to hear you’ve had such a positive experience with us over the years and that your belongings have always been safe and well looked after.
We’ll be sure to pass your kind words on to Nick and the team at Mitcham, they’ll be thrilled to hear your praise.
Thank you for your continued support and recommendation!
Good customer service
The team at Access - Mitcham are brilliant. Special shout out to Nick and Zvaar who will go the extra mile to give you a good price and good customer all at once. Can't recommend them enough
18 January 2026
Reply from Access Self Storage - Mitcham
Hi Abdimalik,
Thank you for your kind words and for taking the time to share your experience.
We are delighted to hear that the team at Access Mitcham made such a positive impression. Nick and Zvaar will be especially pleased to know their efforts and commitment to great value and customer care have been recognised.
Your recommendation truly means a lot to us, and we look forward to supporting you again whenever you need us.
Access Self Storage
Excellent service and very responsive
Excellent service and very responsive. Zvaar had great customer service, efficient and was calm and friendly.
21 December 2025
Unprompted review
Reply from Access Self Storage - Mitcham
Hi Becky,
Thank you for your lovely feedback! We’re so pleased to hear you received excellent service and that Zvaar made such a positive impression with their calm, friendly approach.
Access Self Storage
Moving in.
The company is well organsed.
Costomer service was good and coedial.Things were explaibed to me very well as that was my first timw of using a rented stoeage unit.
I am very happy about the procedure and I will recommend.
1 December 2025
Reply from Access Self Storage - Mitcham
Hi there,
Thank you for your kind feedback! We’re so pleased to hear your first experience using a storage unit went smoothly and that our team made everything clear and easy. We truly appreciate your recommendation.
Access Self Storage
As soon as I showed interest in renting…
As soon as I showed interest in renting a storage, I was shown a choice of storage and I chose one. The start date was flexible.
And contracts sent to make it effective.
Well done Nick.
29 November 2025
Reply from Access Self Storage - Mitcham
Hi Kiran,
Thank you for your kind words! We’re delighted to hear Nick provided such a smooth and flexible experience when arranging your storage. We’ll be sure to pass along your feedback to him.
Access Self Storage
very - clean dry and secure
16 November 2025
Reply from Access Self Storage - Mitcham
Hi Kia
Thank you for your great feedback! We’re happy to know you found the facility clean, dry, and secure. Your satisfaction means a lot to us.
Access Self Storage
Ian was epic
Ian was epic. Clean, hassle free and straightforward. One thing we cannot afford to have is time wasting. Ian made sure of this and the system put in place by Access is better than any out there.
15 November 2025
Reply from Access Self Storage - Mitcham
Hi Ikester
Thank you for your fantastic feedback! We’re thrilled to hear Ian made your experience smooth and efficient and that you found our system easy to use. We’ll be sure to share your kind words with him.
Access Self Storage
Reply from Access Self Storage - Mitcham
Hi Wassila,
Thank you for your kind words. We’re so pleased you had such a positive experience with our service.
Access Self Storage
Wonderful service friendly staff…
Wonderful service friendly staff specially Nick and Zawar are the stars highly recommended
26 August 2025
Reply from Access Self Storage - Mitcham
Hi Wajahat,
Thank you for your kind words. We’re delighted to hear Nick and Zawar made such a positive impression and that you’d recommend us.
Access Self Storage
Super helpful and friendly staff who went the extra mile.
Really communicative staff which reminded me of closing times and likely length of time to move in over a bank holiday weekend. So helpful to keep me in the loop and were there ready and waiting when I arrived. Seamless move into unit.
28 August 2025
Reply from Access Self Storage - Mitcham
Hi Laurence,
We’re delighted to hear the team went the extra mile to make your move-in seamless. It’s great to know their communication and support helped everything run smoothly, especially over a busy bank holiday weekend. Thank you for your feedback.
Access Self Storage
I found everything excellent
I found everything excellent , storage area security systems and customer services
17 August 2025
Reply from Access Self Storage - Mitcham
Hi Javed,
Thank you for your wonderful feedback! We’re delighted to hear you found everything excellent — from our storage facilities and security systems to the service provided by our team. It’s great to know you feel confident and happy storing with us.
Access Self Storage
Moved out on the 31st of January and…
Moved out on the 31st of January and still haven't received my refund
20 February 2025
Reply from Access Self Storage - Mitcham
Hi Jonathan,
I’ve flagged this with our accounts team, and they are processing your refund today. We sincerely apologize for the delay and appreciate your patience. Please let me know if there’s anything else I can do to assist.
Access Self Storage
Great experience
Great experience, lovely helpful staff. No issues to our locker - though there was a big flood which we were thankful just missed our stuff! Great deals - we ended up moving from across the road because the price was unbeatable. Would happily use again. The only down side is the very annoyingly loud beeping sensor every time you walk in and out of the loading doors.
7 May 2023
Reply from Access Self Storage - Mitcham
Hi Fiona,
Thank you for your 5-star review. We appreciate your feedback and are glad to hear that you found our staff to be helpful! I'll be glad to pass on your notes and praise to the store team. We look forward to assisting your future storage needs at Access Self Storage!
Kind Regards,
Safia
Thought I'd best write a review after 10 years...
I've had an office and storage space at this site for over 10 years now. I've moved office 3 times, so now on my 4th. I love the site. From the road it looks like a typical storage site, but the top floor offices are great spaces. The west facing ones give a great view of the sunset and those facing Ravensbury Park are fantastic in the summer with the windows open. The staff look after the tenants. They are all very friendly, helpful and always go the extra mile to help with my occasional "non standard" requests. After ten years I'd call them friends. During office hours there is a very friendly atmosphere on site. I do occasionally look around for alternative spaces, but I've never found anywhere close to matching what I have here, especially at the price.
24 March 2024
Unprompted review
Reply from Access Self Storage - Mitcham
Hi John,
Thank you for your glowing review of the services we offer at our Mitcham storage facility! We deeply appreciate your business as a long-term storer and are happy that you enjoy your office space. I'll be glad to pass on your praise to the Mitcham team.
Kind Regards,
Safia
Staff here at Mitcham are great and go…
Staff here at Mitcham are great and go out of their way to help, however this branch currently suffers from a mice infestation and despite the numerous bait boxes everywhere, mice seem to be immune and able to access units.
Beware of your items getting damaged.
They need to get in new Pest Control people as I don’t recognise the blue bait boxes being used - even on the first floor!!
21 December 2023
Unprompted review
Reply from Access Self Storage - Mitcham
Dear Simon, thank you for your review. All feedback helps us continue to deliver the service our customers expect. If you need any further assistance please get in touch with our Customer Service Team - email customerservices@accessstorage.com.
The staff here really went above and…
The staff here really went above and beyond when the units were water damaged. They made a difficult situation as easy as they possibly could. I really appreciated the kindness of all the staff here
11 April 2023
Reply from Access Self Storage - Mitcham
Hi Katie, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Great staff and secure storage
First of all, all the reception staff are very helpful and welcoming. Also, the security system in the storage area is very good and the buildings in general, and the kitchen and toilets are all very clean
2 March 2023
Reply from Access Self Storage - Mitcham
Hi Francis, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Great customer service
Great customer service. Clean storage. Relaxing music playing in the background was very soothing.
28 October 2022
Reply from Access Self Storage - Mitcham
Thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
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