I am a single man (76), have a lady friend. I paid for my Vacation (4days 3nights) 11-25 along with 2 show tickets. In May I selected my dates (18-21). On the 13 they want to pre- register. Then I was... See more
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Kinson was extremely knowledgeable, well spoken, professional, and customer oriented. He was able to secure our vacation in a timely manner and provided beyond exceptional customer service. Side... See more
Company replied
DO NOT BELIEVE 5 star comments here because all of them are robot comments (only 1 review in life time). Whenever you call them for make a reservation after you already PAID, they are going t... See more
Company replied
Angie was amazing! Her customer service is outstanding! I called to make vacay arrangements during my own work day and she was so understanding when I had to put her on hold 3x! She made me feel as... See more
Company replied
Company details
Written by the company
Vacation VIP has cultivated partnerships with top-rated resorts across the US, Mexico, and Canada. Our exclusive access to resort deals lets us offer great getaways and pass the savings onto savvy travelers like you.
Contact info
5900 Lake Ellenor Dr. Suite 300, 32809, Orlando, United States
- 1-800-266-0602
- info@vacationvip.com
- vacationvip.com
3.1
Average
899 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kind & Very Helpful
I love the kindness and helpfulness shown by the staff. Her excitement was so contagious which made me even more excited!
26 April 2023
Unprompted review
Reply from VacationVIP.com
Hi, Dee! We are so happy to hear that our team has helped you in a kind way. We love hearing positive feedback like yours!
vacationVIP keep there word on the…
vacationVIP keep there word on the rooms and the vacation, everything they tell you is true, i love vacationVIP.
25 April 2023
Unprompted review
Reply from VacationVIP.com
Hi, Rashika! Thank you for providing us with a 5-star review! We really appreciate it.
Beautiful personality & made the…
Beautiful personality & made the process super exciting.
24 April 2023
Unprompted review
Reply from VacationVIP.com
Hi Aaliyah, we appreciate the compliments! Enjoy your vacation :)
Answered all my questions and very…
Answered all my questions and very patient.
24 April 2023
Unprompted review
Reply from VacationVIP.com
HI Sandterria, thank you for the five-star review!
Very quick and helpful service.
23 April 2023
Unprompted review
Reply from VacationVIP.com
Hi Calette, great to hear! Thanks for your five-star review!
Sabrina was very nice and proffessional
23 April 2023
Unprompted review
Reply from VacationVIP.com
Thanks Pat for your review!
Sheldon Smith was excellent he helped…
Sheldon Smith was excellent he helped in every way imaginable to make everthing easy convenient and comfortable for me and my family to enjoy our upcoming vacation and help tremendously with the explaining of different pricing
24 March 2023
Unprompted review
Reply from VacationVIP.com
Hi Derrick, Thank you for your five-star review and comments - we're so happy you received the awesome customer care you deserve!
Reply from VacationVIP.com
Hi, Tim. Thank you for taking the time to leave positive feedback. We appreciate it!
Excellent customer service
21 April 2023
Unprompted review
Reply from VacationVIP.com
Thanks Ebony for your 5-stars!
Kimbelynne was a great customer service…
Kimbelynne was a great customer service representative. She was friendly, helpful, and very informative
21 April 2023
Unprompted review
Reply from VacationVIP.com
Hi Beth, we appreciate you taking the time to review us!
She was AWESOME!
She was AWESOME!! She was very knowledgeable , professional, and super friendlily. I'm so glad and thankful she was my customer care person today..
19 April 2023
Unprompted review
Reply from VacationVIP.com
Hi Angela! We really appreciate your feedback and are so happy to hear you had an awesome experience with us!
Ms. Cardenas
Ms. Cardenas, very pleasant, professional, kind, courtesy, polite, knowledgeable, concern, and concise.
Awesome!
17 April 2023
Unprompted review
Reply from VacationVIP.com
Hi, Willie! Thank you for providing us with a five-star. We appreciate it!
clearly explain with all the detail
friendly, helpful and detailly explained.
18 April 2023
Unprompted review
Reply from VacationVIP.com
Hi, Hung! Thank you for providing us with a positive review. We cannot thank you enough.
She’s a sweetheart
She took care of me while I was on my lunch break. I’m all smiles
18 April 2023
Unprompted review
Reply from VacationVIP.com
Hi, Lashell. Thank you for providing us with that feedback. We love providing our VIP customers with efficient and swift assistance.
Kovosh was very pleasant and…
Kovosh was very pleasant and accommodated my needs in a successful and professional manner. He was resourceful as well.
17 April 2023
Unprompted review
Reply from VacationVIP.com
Hi, Leonecia! Thank you for the positive feedback regarding our awesome staff. We appreciate it.
Ashley was very nice
Ashley was very nice, I really didn’t understand all that she was saying! All and all it was a good conversation!
17 April 2023
Unprompted review
Reply from VacationVIP.com
Hi, Terri! Thank you for providing us with your feedback. We truly appreciate it.
Booking my vacation was very easy
Booking my vacation was very easy. I was spoken to with great respect and felt like I was heard when I had questions. I wasn't rushed off the phone, but spoken with as if we had spoken before. It was very easy and comfortable to book.
17 April 2023
Unprompted review
Reply from VacationVIP.com
Hi, Tiffany! WE LOVE hearing that the booking process was easy for you. If you ever have any additional questions, please feel free to let us know!
what a great experience!!!
Everything was well explained in detail to help me decide my vacation. I wish every success to her. Thank you Sabrina
17 April 2023
Unprompted review
Reply from VacationVIP.com
Hi, Neela. We pride ourselves in providing amazing concierge-level service. We will pass along our review to Sabrina.
Alex was professional and explained…
Alex was professional and explained everything very clearly to me
17 April 2023
Unprompted review
Reply from VacationVIP.com
Hi, Jeffrey. Thank you for the positive feedback regarding our awesome team member, Alex!
Customer Service was great
17 April 2023
Unprompted review
Reply from VacationVIP.com
Hi, Keith! We appreciate your kind words! Thank you for the rock star review!
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