working better than my previous experience with Mspy. few features not working like some snapchat one side messages in keylogger while screen shorts stopped. settings shown as fine but screen capture... See more
Company replied
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See what reviewers are saying
My experience was great! I had to have help getting it installed & the girl that helped me Nicky was so patient & Awesome! I also have looked at my dashboard & this app does exactly what it says it do... See more
Company replied
I was using a different website earlier than suddenly it switch to another website called Geo finder which belong to Umobix. I didn't noted it was another website so I paid 1$ at first then after... See more
It's the best smartphone monitoring app that I have come accross.. I have used other apps but none has this detailed tracking system. I did face some issues and Nicky Brown helped resolve everything w... See more
Company replied
Company details
Written by the company
uMobix is a brand new no hogwash mobile tracking app. We understand the importance of protecting the ones you love, which is why we dare not waste your time with something unworthy of attention. These are the activities you can get and will get with us: Calls, Facebook, GPS location, Instagram, Keystrokes, Messages (SMS), Snapchat, Telegram, WhatsApp and some more.
Contact info
63-66 Hatton Garden, 5th Floor, Suite 23, EC1N 8LE, London, United Kingdom
- support@umobix.com
- umobix.com
Breach of guidelines
Subscription I did not want
I just was investigating whether I could trace a lost phone and the next thing I knew this company took £23.98 from my account saying that is a subscription!
29 October 2025
Unprompted review
Reply from uMobix
Hello Nancy,
We’re sorry that your experience with us wasn’t as smooth as we’d hoped. Your feedback helps us improve and provide better service moving forward.
A refund has now been processed, and you should receive it within a few business days.
We truly appreciate your patience and understanding.
Kind Regards,
uMobix Team
AWFUL company AWFUL product, but I finally got my refund
Do NOT try to do business with this company! They tell you you have 14 days, but even though their service isn't working for me, they will NOT refund my money. They keep saying that by downloading the program I agreed not to be able to get a refund, that their service not being what it said it would be is not within their refund policy. It is not user friendly. It lists all the text messages that it does show together under the number "unknown" and says all of the messages are outbound. It was really hard to set up in the first place. It doesn't update very frequently. I can't see some of the messages. I'm checking the target phone against what umobix tells me and it misses so much. It's just a terrible and expensive mistake. Oh, and when you're signing up, they force you to take this "extra" support "option" and charge the info you already used for the first purchase without verifying that you want to charge by that method again, and even telling them the second it happened, they still won't refund the money!
Update: First they said they would not refund, but would extend my subscription one month or freeze it. Then they said they would refund 40 percent. After posting this review, they immediately refunded the whole amount and asked me to edit or remove this review.
2 October 2025
Unprompted review
Reply from uMobix
Hello,
Thank you for your feedback. We’ve checked our system but couldn’t find any orders under your details.
Please feel free to contact us at support@umobix.com with your order information so we can assist you further.
We’re here to help and would like to make things right.
UPDATE:
Hello Karyn,
Thank you for sharing your order details.
After reviewing your case, we’ve issued a refund from our side. The amount should appear in your account within a few business days.
Thank you for your patience and for giving us the opportunity to make things right. We value your trust and are always here to help.
Best regards,
uMobix Team
I signed up for a 97p trial
I signed up for a 97p trial, next day they tried to take £47.99 from my account, when I try to access my account it says my credentials are not recognised .
Obviously a company that are total scammers
If you check all there 4 and 5 star reviews you will see that it's all first time reviews obviously by there own staff
Update despite there reply below they have not contacted me.
20 October 2025
Unprompted review
Reply from uMobix
Hello David,
Thank you for your feedback. We’ve checked our system but couldn’t find any orders under your details.
Please feel free to contact us at support@umobix.com with your order information so we can assist you further.
We’re here to help and would like to make things right.
Best regards,
uMobix Team
Found this app to be so helpful
Found this app to be so helpful. The information you have access to is reassuring and great value for money. The customer services are excellent, Julia has been a fantastic support as I'm not tech savvy in the slightest.
15 October 2025
Unprompted review
Reply from uMobix
Hi, samantha brailsford!
Thank you so much for your kind words!
We’re thrilled to hear that you find the app helpful and valuable. We’ll be sure to pass along your compliments to Julia — she’ll be happy to know she made a difference.
We truly appreciate your feedback and your trust in us!
Best wishes,
uMobix team
I see Julia is very activate and gives…
I see Julia is very activate and gives us the answers quickly. And she is very smart to give more details. Thank you Julia and hope to continue in this matter. Good luck Julia
14 October 2025
Unprompted review
Reply from uMobix
Hi, Djamil Hilou!
Thank you for your kind words!
We’re glad Julia could assist you quickly and thoroughly. We’ll make sure to pass along your encouragement to her!
Best wishes,
uMobix team
Victoria Davis answered all my…
Victoria Davis answered all my questions and was so helpful when I reached out to customer service for help.
9 October 2025
Unprompted review
Reply from uMobix
Hi, Stormy!
Thank you for your feedback!
We’re glad to hear that Victoria was able to help and provide excellent support. We’ll continue working to ensure all our users have a great experience!
Best wishes,
uMobix team
I love this app
I love this app, you do have to have the persons phone to set it up but its great. real time updates!!!1
9 October 2025
Unprompted review
Reply from uMobix
Hi, Stefanie!
Thank you for your review!
We’re thrilled to hear you’re enjoying the real-time updates. We appreciate your support and will keep working to make the app even better!
Best wishes,
uMobix team
I signed up on a 97p trial or something…
I signed up on a 97p trial or something and they took £47 out of my account the next day and are refusing to give it back to me. On top of that I can’t even access my account to cancel the subscription, it doesn’t send me the reset password link when it says it has
Update they have refunded me my money
8 October 2025
Unprompted review
Reply from uMobix
Hi, Amber Hunter!
Thank you for updating your review!
We’re glad to hear your refund was processed and your issue has been resolved. We appreciate your patience and feedback!
Best wishes,
uMobix team
Took advantage of me being a women
Well after all the money I spent thinking I was paying for what I needed, ended up a waste of time with no online remote help like the ad stated. Now I’m stucked Trying to add my iCloud to the platform. Please don’t be fooled by the sheep and wolf clothing, and that fake falsified AD they have posted
5 October 2025
Unprompted review
Reply from uMobix
Hi, Aaron Star!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
UPDATE:
Hello Aaron,
We’ve checked our system but couldn’t find any orders under your details.
Please feel free to contact us at support@umobix.com with your order information so we can assist you further.
We’re here to help and would like to make things right.
Best wishes,
uMobix team
Great tech support and monitoring app
Great technical support service from Nicky Brown. Worth mentioning that I’ve tried other similar apps and so far this is the best smartphone monitoring app in my experience!
4 October 2025
Unprompted review
Reply from uMobix
Hi, Nic!
Thank you so much for your kind words!
We’re glad to hear that Nicky was able to assist you and that you’re enjoying our app. Your feedback means a lot to us!
Best wishes,
uMobix team
Been usin umobix 6 months
Been usin umobix 6 months, still runs smooth no big issues.
26 September 2025
Reply from uMobix
Hi, Lena Nussbaum!
Thank you for your feedback!
We’re thrilled to hear that you’ve been using our service for 6 months and that it continues to run smoothly without any major issues. Your experience motivates us to keep improving and providing a reliable service.
Best wishes,
uMobix team
Victoria Davis was quick to respond and…
Victoria Davis was quick to respond and resolved my issue wrt migrating my subscription to another device. Very prompt resolution.
20 September 2025
Unprompted review
Reply from uMobix
Hi, Richman!
Thank you for sharing your experience!
We’re delighted to hear that Victoria was able to assist you quickly and resolve your subscription migration smoothly.
Best wishes,
uMobix team
Scam AVOID
No confirmation email or account details. Told me i should have cancelled. How could I have cancelled. Total scam. Telling me it's my fault. Not acceptable. AVOID AT ALL COSTS
11 September 2025
Unprompted review
Reply from uMobix
Hello Kelli,
We’re truly sorry to hear that your experience with us didn’t meet your expectations.
After reviewing your case, we’ve issued a refund from our side. You should see the funds reflected in your account within a few business days.
Thank you for giving us the chance to make things right — we genuinely care about our customers and are always here to help.
Kind Regards,
uMobix team
Reply from uMobix
Hi, Kate!
Thank you for your wonderful feedback!
We’re happy to know you consider our app one of the best. Your support motivates us to keep improving!
Best wishes,
uMobix team
Customer service is great
Customer service is great. Victoria Davis walked me through an issue quickly with great knowledge.
14 September 2025
Unprompted review
Reply from uMobix
Hi, Tony - James Anthony Jones Jon!
Thank you for your feedback! We’re glad to hear Victoria was able to assist you quickly and knowledgeably. We’ll be sure to share your kind words with her.
Best wishes,
uMobix team
The process was smooth and the error I…
The process was smooth and the error I encountered had more to do with my misundertanding that I needed to enable the app in Accessability not in the Apps menu. Julia was a great help and both professional and patient with me.
13 September 2025
Unprompted review
Reply from uMobix
Hi, Alan Hudson!
Thank you for sharing your experience! We’re delighted Julia was able to assist you with patience and professionalism. Your feedback means a lot to us.
Best wishes,
uMobix team
ABSOLUTE SCAM 🚨🚨🚨🚨🚨
ABSOLUTE SCAM 🚨🚨🚨🚨🚨
they keep taking money out my account, for no reason. Trying to claim it back making no progress.
STAY CLEAR ‼️‼️‼️
11 September 2025
Unprompted review
Reply from uMobix
Hello Jovian,
We’re truly sorry to hear about your experience and appreciate you taking the time to share it.
We’ve looked into our system but couldn’t find a match for your details. We’d really appreciate the opportunity to speak with you directly so we can better understand what happened and resolve this for you as quickly as possible.
Please email us at support@umobix.com or reach out via live chat on our website. We’re a real team of real people who care — and we’re here for you.
Kind Regards,
uMobix Team
Avoid and if too late, Report. Don’t let them bully you.
This company is completely fraudulent and unprofessional.
They tried to take £23.98 (multiple times!!!) without my consent after I paid £0.97. One rep lied, claiming they couldn’t void the payment or even find it, yet as soon as I got through to someone else, they fixed it immediately.
They pressured me to remove my Trustpilot review, lied repeatedly, and clearly don’t care about their customers.
If you’ve already been scammed, don’t back down — let them know you won’t be bullied, report it to your bank and the FCA, and carry on pursuing it.
I’ve raised this with Trading Standards, and I urge anyone reading this to avoid them at all costs.
I have received the refund for the second time now. will update if anything further happens.
My bank has blocked them so even if they wanted to they couldn’t take the payment for a third time.
11 September 2025
Unprompted review
Reply from uMobix
Hello Ruby,
We regret that your experience with us has not met your expectations, and we’ll ensure your feedback is passed along internally for review.
We want to confirm that a full refund was issued from our side.
If you have any further questions or require additional assistance, please don’t hesitate to let us know.
Kind Regards,
uMobix Team
Took 47.99 pound out of my account…
Took 47.99 pound out of my account claiming I subscribed to a subscription when I know I didn’t, this company is a scammer do not trust or use this website
10 September 2025
Unprompted review
Reply from uMobix
Hi Charlie,
We’re very sorry to hear you didn’t have the experience you hoped for. Your feedback matters to us deeply, and our entire team is here to make things right whenever possible.
We’ve issued a refund from our side. You should see the funds reflected in your account within a few business days.
Thank you for giving us the chance to make things right — we genuinely care about our customers and are always here to help.
Sincerely,
uMobix Team
It's the best smartphone monitoring app…
It's the best smartphone monitoring app that I have come accross.. I have used other apps but none has this detailed tracking system. I did face some issues and Nicky Brown helped resolve everything without any delay. Just go for it without worrying. Customer support is greatly appreciated.
9 September 2025
Unprompted review
Reply from uMobix
Hi, Kinari Salla!
Thank you so much for your kind words!
We’re glad to hear that our tracking system and support team were able to assist you quickly. Your recommendation means a lot to us!
Best wishes,
uMobix team
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