Ultradries Reviews 243

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 247 reviews, most reviewers were somewhat happy with their experience overall. Customers are really happy with the quality of the products, finding them well-made and effective. Many also praise the customer service, highlighting the helpfulness and responsiveness of the representatives in addressing their concerns and questions. However, some people were dissatisfied with the delivery service, noting significant delays in receiving their orders. There are also mixed opinions regarding the product itself and the ordering process, with some customers experiencing issues with sizing or the product not meeting their expectations.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the product quality,... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the helpful customer service for... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality and construction... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers reported very long wait times, with... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cannot really evaluate since product has not arrived. Product actually is for my sister who is legally blind. She is excited to try these underwear when they arrive.

Rated 4 out of 5 stars

On the whole my experience has been good. The reason I gave 4 stars was because it took 6 weeks for my order to arrive. I emailed the customer service and a very nice lady Katherine emailed me to giv... See more

Rated 3 out of 5 stars

I placed order on 25th October. A month later, having heard nothing, I sent an email. I tried to visit website and my security said the site was a scammer. I received a gracious reply saying they wou... See more

Rated 5 out of 5 stars

I run a small gardening business and spend hours outside every day. Pads were impossible, sweaty, uncomfortable, and constantly shifting around. These Ultradries are a revelation! The cotton breathes... See more



Contact info

3.6

Average

TrustScore 3.5 out of 5

243 reviews

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Rated 5 out of 5 stars

I used to go through a pack of pads…

I used to go through a pack of pads every week, it was getting expensive! I decided to try Ultradries and I'm so glad I did. It took a few weeks to arrive but totally worth it. I haven't bought pads since. The cotton feels so much better than those plastic ones and I feel fresher all day. Never going back!

5 November 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed!

I ordered from Ultradries on 8 October 2025. Initially communication was good, however, after being assured my delivery was on its way, and a tracking number would be sent, nothing! No communication, no tracking, no goods. I am very disappointed.

5 November 2025
Unprompted review
Rated 1 out of 5 stars

Harrowing and expensive experience

These were not suitable, the size and fabric were all wrong for me, and I had waited over a month for them. Had I known they were coming from China I'd NEVER have bought them. They give the impression they have a base in the UK, hence why I bought!
I never wore them, and immediately asked to return them. I was offered a ''keep them and we'll pay you something back'' offer. I declined. They then upped the offer, but it was a substantial amount I'd paid, and it was cheaper to return them and pay for the return.
I did return them by international courier, and have proof of postage, which I have supplied to them. At first they said I had put the wrong post code on the parcel, but I have the email from them that gave me the full details of where to send it.
Now they now say that they can't refund until the parcel is documented as received. So ''Catch 22'' comes in. They just never have to register the receipt of the parcel and they don't/won't have to recompense me! The carrier is equally difficult to get any answers to my enquiries I might add. Steer clear of these people. It's impossible to return and if you don't want them, wave goodbye to your money. I will NEVER deal with any business online unless can verify their base and return procedure and address in future, and certainly not Ultradries.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Switching from pads to Ultradries was…

Switching from pads to Ultradries was the best thing I've done. Pads always felt damp and uncomfortable, plus I was constantly aware of them. These knickers are just... normal! Comfortable cotton, properly absorbent, and nobody knows I'm wearing them. Their customer service was great. Haven't touched a pad in two months and don't miss them one bit!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Pension doesn't stretch far at 73

Pension doesn't stretch far at 73, so I kept buying cheap options. Big mistake, they'd leak or fall apart after a few washes. Saved up three months for Ultradries. Waited 4 weeks for delivery but honestly? These will last me YEARS. The cotton is quality, stitching is solid, absorbency is brilliant. Doing the maths these work out cheaper than constantly replacing rubbish ones. Wish I'd just bought these from the start and saved all that wasted money.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Good result

Had a problem about my order after hearing nothing after my confirmation email for nearly a month.I emailed them and Katherine emailed me very quickly and explained the reasons why and apologised and gave me a generous discount offer in compensation.Laura emailed later to promise to keep me informed of progress ongoing.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

Finally found knickers that actually…

Finally found knickers that actually work! The absorbency is brilliant and they're so comfy I could wear them all day. The cotton is gentle and breathable perfect for my sensitive skin. their customer support was top notch. Regular updates, friendly messages - they really looked after me. Absolutely worth the wait! I'm buying another set today because these are staying in my life for good.

21 October 2025
Unprompted review
Rated 3 out of 5 stars

Why am I having to follow up an order?

I already wrote a review when answering the original email. I was pleased to have a status update on my nearly-a-month old order. I shouldn't however need to follow up on it. I should be being kept advised as an order travels through the stages from order to delivery.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

I was skeptical at first

I was skeptical at first, but these knickers are genuinely amazing! Super absorbent and incredibly comfy, the cotton fabric is so soft and gentle on my skin. I won't lie, the shipping took about 5 weeks due to high demand, but their customer support team was brilliant throughout. They kept me updated every step of the way, which really put my mind at ease. Totally worth the wait, ladies! I've already ordered 2 more packs because I never want to go back to disposable pads again.

18 October 2025
Unprompted review
Rated 1 out of 5 stars

Not as described No free returns to china

Haven't even opened pack as though ordered correct size according to measurements on website what arrived were massive. Thought USA but when looked into return found it has to be returned to china at own cost, in addition only the pants themselves are refundable any booster pads wash bags etc are not. My order was £89 I was offered £22 and not send item back. I will return the items as no use to me but have no confidence will receive refund. Wrong colour sent too these are extremely thick ugly bulky pants nothing like description on website.

19 October 2025
Unprompted review
Rated 1 out of 5 stars

I paid 5 weeks ago and still no…

I paid 5 weeks ago and still no delivery - claim is shipping 5 - 9 days and according to tracking, hasn't been sent.
Emailed several times and received recurring notifications about problems with delivery agents.
Poor service, in fact, no service.
AND STILL NO DELIVERY 23/11/25

18 October 2025
Unprompted review
Rated 1 out of 5 stars

Going to return and try to get a refund.

On receiving these a day ago I realized that these undies are really made from a heavy material (Bamboo is not heavy) and not anything like the light ones I saw the models wearing in the Add. As soon as I opened the product I saw that these would not suit me at all even though the size was OK (Medium) I am 5'6" tall and 60kilos (average). Anyway they are so very tight around the waist and loose around my upper thighs. I was taken in by the slick Add for this product - And what is the replacement Pads design about with a clip on thingy under undies? - I am going to return and see what happens because I am never going to go out in public wearing these ugly (thick) knickers.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Size did not fit

I cannot fault how Laura looked after me when the size I ordered did not fit. We manage to resolve the issue quickly and without any further problems.

6 October 2025
Unprompted review

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