The Guitar Marketplace Reviews 833

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the products, often describing them as stunning, pristine, and dream-come-true guitars. Many people appreciate the variety of competitions and the opportunity to win high-end instruments they wouldn't otherwise be able to afford. The website is considered trustworthy and easy to use, with many users praising the staff for their helpfulness and excellent communication. However, some people were dissatisfied with the delivery service, mentioning long waiting times for prizes and a lack of communication regarding dispatch. A few other people also felt that their prizes never arrived or that their inquiries went unanswered, leading to frustration and a sense of being ignored.

What people talk about most

Product

Reviewers frequently express satisfaction with the products, particularly the guitars. Many customers praise... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast and well-packaged... See more

Website

Customers consistently note positive experiences with the website. Many reviewers describe it as a 'great... See more

Competition

Clients share positive opinions on competition, with many reviewers reporting multiple wins of guitars and... See more

Staff

People report positive experiences with staff. Customers frequently praise the team's helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was originally an angry review as I had been waiting a long time for a prize and had received no contacts or updates. Today a member of the company has reached out to rectify the situation. He se... See more

Rated 4 out of 5 stars

It does what it says on the tin. My mate won a les Paul on the guitar marketplace and it was delivered the next day by Royal Mail ( because we live too far from you) and it was all set up ready to go,... See more

Rated 4 out of 5 stars

It's an ok site but can cost you a small fortune buying tickets to win a Les paul or a Martin guitar. Been trying for months, but gave up. They do keep you sweet by letting you win £5 credit to spend... See more


Company details

  1. Musical Instrument Store

Written by the company

Guitar Competitions & Giveaways in the UK!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

833 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Fantastic competition site

Fantastic competition site, well designed for guitar lovers.
One small critique, occasionally prizes go astray, which I am sure is the fault of the carrier used.
When I contact G M the problem is sorted immediately.

23 February 2024
Rated 5 out of 5 stars

Reverend Buckshot

I was fortunate enough to get an instant win prize on Valentine's Day. Best Valentine ever. The Reverend Buckshot is a dream. Versatile, fun and inspirational. It's become my favourite. I prefer it to some more valuable and collectable brands. Arrived with full tracking on time, packaged with love, better packaging than some new retailers. I see why Billy Corgan and so many others use Reverend, truly great feel and tone and sustain. Hope to see more Reverend competitions.

14 February 2024
Unprompted review
Rated 4 out of 5 stars

Won a Gibson Les Paul

Won a stunning ebony Gibson Les Paul Trad Pro with a couple of tickets. The guitar is in great condition and is a joy to play. The delivery was quick and adequately packed with no major complaints. Look forward to playing some more!

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Winning a guitar and site credit…

I have won a guitar and site credit from The Guitar Marketplace. The credit was instantly applied to my account, I was notified by email of my Guitar win and had it delivered within a week. Highly recommend this site!!

25 January 2024
Rated 4 out of 5 stars

Good business, but not an alternative to buying a guitar

Good people. Had a problem with my tickets which was very quickly resolved. Although i must have spent nearly £400 and had nothing in return. Of course it is luck of the draw and maybe i’m just not so lucky. Overall a good well run business, but i wont be buying again, as it in no way is a alternative to buying a guitar if you think it is this certainly isn’t for you and you'll feel rather hard done by when you’re nearly a grand down with nothing to show, this is more about the fun than anything!

14 December 2023
Unprompted review
Rated 3 out of 5 stars

Won a guitar back in November

After winning the guitar on the 23rd of November I have just received the guitar today. While I am delighted to have won the guitar I must say waiting nearly 3 months and constantly chasing up information on delivery has took some of the excitement of winning away. Don't think I will be buying a ticket again. I will say the guitar is immaculate and my wee lad loved playing it today.

23 January 2024
Unprompted review
The Guitar Marketplace logo

Reply from The Guitar Marketplace

Hi David,

We apologise for the delay during December over the Christmas period, this caused a slight delay in your guitar being dispatched.

The guitar was dispatched to your stated address however the delivery could not be attempted. The guitar was then returned by the courier to the warehouse where it is being re-sent to your address upon confirmation.

We have contacted you requesting confirmation of your address for the re-attempted delivery.

Rated 5 out of 5 stars

Rickenbacker 360 winner.

I occasionally enter these draws, I usually buy one ticket for something if it’s something I really like, just for a bit of fun. Anyway, happy new year to me, I won a Rickenbacker 360 FG. It arrived today, it’s glorious. Communication was great with TGM, delighted. TGM is what it says, the odds are shown when you buy your ticket, good luck. It worked for me.

8 January 2024
Unprompted review
Rated 4 out of 5 stars

Don’t get addicted! And be prepared to wait for your gear…

Competitions are easy and fun play and a great range of prizes. Be careful not to get addicted to the thrill of winning!

One are that needs improvement is on delivery turnaround - in my experience the response and speed of shipping of prizes is pretty patchy. (And I’ve won multiple times in the last year, so it’s not just an isolated case).

Everything arrives eventually, but turnaround times from winning to shipping aren’t dependable and on several occasions I’ve had to chase up multiple times before prizes have been shipped.

4 January 2024
Unprompted review
Rated 1 out of 5 stars

Some people have all the luck

The same person has won every week between Jan and October. What are the odds. Won't be entering again.

2 January 2024
Unprompted review
The Guitar Marketplace logo

Reply from The Guitar Marketplace

Hi Tony,

Whilst we do have repeat winners, many of whom purchase tickets regularly and therefore naturally improve their chances of winning. All of our winners are drawn live on our Facebook page and YouTube channel. By watching the live draw, you will be able to see that our winners are drawn at random using a random number picker tool. All winners are drawn live completely at random for transparency.

I hope this helps clarify.

Rated 3 out of 5 stars

Good selections of prizes at great…

Good selections of prizes at great prices! Maybe some people buy more tickets than others but, it seems to be the same people winning all the time.
Maybe I'm just bitter 🤣

25 December 2023
The Guitar Marketplace logo

Reply from The Guitar Marketplace

Hi Mat,

All of our winners are drawn live on our Facebook page and YouTube channel for transparency. A random picker tool is used to draw our winners, therefore guaranteeing transparency and randomness.

We do have repeat winners, but many of our repeat winners are frequent participants in our competitions, therefore naturally increasing their chances of winning a prize.

I hope this has helped clarify things for you.

Rated 5 out of 5 stars

Brilliant Competition

Brilliant Competition. Won a beautiful Fender American Ultra Luxe. Won on Thursday. Delivered Saturday. These competitions are awesome, a great chance to win some amazing guitars for less than a coffee :). Thanks Guys!

23 December 2023
Unprompted review
Rated 4 out of 5 stars

Very lucky win

I won the guitar with a single 99p ticket. Was totally delighted when I got the news. Communication and responding to my emails could have been better, but overall pleased that the guitar eventually arrived safely.

13 November 2023
Unprompted review

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