Tajima Direct Reviews 210

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the product, often noting that the lenses provide excellent clarity and are even superior to original manufacturer lenses. The service is frequently highlighted as outstanding, with many people appreciating the efficient process and the exceptional customer service provided by the staff, who are described as helpful and responsive. However, some people were dissatisfied with the scratch resistance of the coating on their lenses. A few other people also felt that the company did not acknowledge mistakes, leading to issues with their custom lens orders and a lack of resolution.

What people talk about most

Product

Clients share positive opinions on product quality, particularly regarding lenses. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high optical quality, clarity, and... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the professional process,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting its excellence, responsiveness, and... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness and attention to detail. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a retired licensed optician. I needed new lenses in my frames. I spent a lot of time researching online lens companies. Tajima stood out among many lens companies. First of all they don’t use pol... See more

Rated 5 out of 5 stars

I have now ordered 4 sets of lenses through Tajima Direct, two non-prescription and two prescription. Each pair has been flawless. The clarity is fantastic, the colors are an ideal facsimile to some o... See more

Rated 5 out of 5 stars

Tajima Direct does an amazing job! I get the highest quality lenses in my favorite frames at the most convenient method to me possible. I recently refreshed my sunglasses inventory and bought two or t... See more

Rated 5 out of 5 stars

The new Tajima Direct prescription progressive lenses arrived shortly before Transpac this summer and they are GREAT! Seven and a half days across the Pacific with the ability to see what's coming on... See more


Company details

  1. Sunglasses Store

Information provided by various external sources

Tajima Direct is an e-commerce, direct-to-consumer company offering our patented polarized lenses that can be custom-cut to fit into any frame for replacement or upgrade purposes. Including prescription clear and polarized lenses. All for a fraction of the price of getting a new quality pair of sunglasses or getting prescription lenses done at an optician or elsewhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

210 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Easy process and great product

The whole process was super easy and streamline. Best bang for your buck. My frames came back with new lenses which are just as good if not better than you typical top of the line brands. Jacob and his team did a fantastic job. I would highly recommend!

10 August 2020
Unprompted review
Rated 5 out of 5 stars

New life for cracked Ray Bans

Had a pair of old ray bans with cracked lenses. I sent in the glasses and in 10 days total had them back perfectly functional. Great customer service too. I’m sure that the color quality is significantly better than the original lenses. I went with brown-15 tajima lenses and the colors with the new lenses are super vibrant and all eye strain and reflections are gone. Perfect for staring at the ocean figuring out where to surf!

10 August 2020
Unprompted review
Rated 5 out of 5 stars

10/10

Process couldn't be easier, lens quality is elite. Will go Tajima again next time I need a lens reload.

4 August 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

I really had no idea what I needed to do to replace my lenses. I’ve had a really cool pair of Kaenon Hard Kore’s for a few years, but they needed an upgrade. Kaenon doesn’t make them anymore, so I searched the web and by chance I very fortunately found Tajima Direct.

Their chat feature and customer service was incredibly knowledgeable and informative. After I received my lenses, I made a quick phone call and they were able to very simply walk me through how to replace them myself.

In a time when customer service has seemingly diminished, Tajima Direct was fantastic. I highly rate them and would recommend them to anyone.

3 August 2020
Unprompted review
Rated 5 out of 5 stars

Tajima Direct Is Awesome!

Overall a positive transactional experience and love my new glasses. I am visually impaired and wondered whether Tajima Direct could address my needs. I am pleased to report they did. This was my first experience in working with an online optical company. Because of my positive experiences I have ordered a pair of progressive prescription sunglasses.

31 July 2020
Unprompted review
Rated 5 out of 5 stars

Great service Great lenses and…

Great service Great lenses and everything looks Great through’m

I have a very comfortable Hobie frame that I’ve worn more than any other and the lenses show it 🙄
So Jacob and his team replaced my scratched up view with a lovely crystal clear accurately depicted world, right in front of me eyes 👍😎

25 July 2020
Unprompted review
Rated 5 out of 5 stars

Just ordered my THIRD pair of lenses!

This was my THIRD pair of glasses to have lenses replaced with Tajima Direct lenses, so I guess I am a repeat customer, and also a customer for life! Each pair has a different lens color and I can't decide which one is my favorite. The color, clarity and quality of Tajima Direct lenses is unparalleled to anything else out there. LOVE my Tajima Direct lenses!

22 July 2020
Unprompted review
Rated 5 out of 5 stars

Love my Tajima Mustos!

I have informally let other sailors know about my ‘secret weapon’ the minute I ordered the blue mirror grey lenses, and am delighted with the way they take my Mustos into the 21st century. This Saturday, I hope to put my polarizing lenses to good use, when I go sailing with my new Tajima Mustos. I’ll let you know how it goes, but I can already tell you the glasses are great, the service impeccable, and the sales consultation by email got me everything I wanted and needed.

Thanks for bring these great 2005 frames back to life!

Mark Isaacs
Flying Scot & E Scow sailor

18 July 2020
Unprompted review
Rated 5 out of 5 stars

EXCELLENT, FANTASTIC

Absolutely one of the best customer service experiences I have had, from start to finish. My new lenses are fantastic, I love them. Do yourself a favor and use this company, they know what they are doing and they know how to do it right. Can't thank Jacob enough for his help and patience with me through out the whole process... Keep up the great work, I'll be referring you to my friends, for SURE!

17 July 2020
Unprompted review
Rated 5 out of 5 stars

I have lived on the beach my entire…

I have lived on the beach my entire life of 55 years- been through many brands of sunglasses- these lenses are absolutely hands down the best. Eye soothing and distortion fee. Fit my frames perfectly. A+++++ Awesome customer service and super fast.

16 July 2020
Unprompted review
Rated 5 out of 5 stars

Very easy to order, terrific communication and lenses are high quality

I dropped my Persol sunglasses and one of the lenses shattered. I am not sure how I found it but I found the Tajima site on line and decided to try it. I was really impressed with their descriptions on line and then placed an order. They promptly sent me a box to uses to send my frames in . When I did that , I had second thoughts on the particular lens I ordered and emailed them wanting to know if I could change . Jacob was really helpful and actually emailed me pictures of the two lenses side by side so I could see how they compared. Terrific service. I ended up staying with my first choice. Now that the sunglasses have come , I am really impressed with the Tajima replacement lenses. i will definitely order from them again. The turnaround time was about a week.

11 July 2020
Unprompted review
Rated 5 out of 5 stars

Terrific company and product

Terrific company, service and product. Their honesty steered me in the right direction and kept me from ordering double what I needed. The quality of the glass, polarized lenses is superb. Persol no longer makes these lenses, and the originals broke. I love these frames, so I‘m a delighted Tajima customer.

9 July 2020
Unprompted review
Rated 5 out of 5 stars

Superb lenses, best service

I have been working with this company and predecessor for 15 years. Great to cut out the mark up by retailer. Superb lenses and quick, convenient service. Always perfect Rx without any adjustment.

6 July 2020
Unprompted review
Rated 5 out of 5 stars

Tuna Alley lenses

Was on the fence with these but after communicating with you guys went ahead with purchase. These are worth every penny much better than my original Costa lenses. The fish don’t stand a chance now

25 June 2020
Unprompted review
Rated 5 out of 5 stars

Such clear lenses!!

Received my lenses a few weeks ago. I'm on the water 4-6 hours/day and LOVE the clarity! Everything is crisp and defined. Eyes feel great. Was also super easy to install into my Kaenon frames. Highly recommended!

18 June 2020
Unprompted review

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