SpareRoom Reviews 2,378

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, often highlighting exceptional customer service interactions. Many find the website user-friendly and efficient, appreciating its ability to streamline the process of finding suitable accommodations and flatmates. People also value the company's commitment to safety and its effective matching system, which helps them connect with compatible individuals. However, some people were dissatisfied with the website's functionality, citing issues with non-user-friendly interfaces and difficulties with account access, such as password resets. A few other people also felt that the platform sometimes directed them to listings far from their desired locations or to properties that were not as described, leading to wasted time.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers frequently praise the staff for being helpful,... See more

Website

Reviewers highlight positive aspects of the website, praising its ease of navigation and user-friendly... See more

User experience

Users describe positive interactions with the user experience, often highlighting the app and website as very... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast, friendly, and reliable... See more

Location

People report positive experiences with location. Many customers found the platform effective for finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SpareRoom makes a complicated process much less overbearing & has a great amount of options for finding exactly what you are comfortable with. Plus, they offer some unique options such as saving searc... See more

Rated 5 out of 5 stars

I signed up, made an Ad, sent out a couple inquiries, went to bed, and woke up the next morning to several messages from people wanting to rent me a room :) the 1st one actually worked out right aw... See more

Rated 5 out of 5 stars

I needed his opinion, input. He gave I wanted his personal input. Appreciated all he said. Gave him my permission to monitor my messages, give me ongoing input. I believe he is honest sincere want... See more

Rated 5 out of 5 stars

All I can say is wow! As a landlord I’ve been using this site for years and the customer service is excellent - you never have to wait long to get through and they don’t seem to have all the hoops and... See more


Company details

  1. Condominium Rental Agency
  2. Lodging

Written by the company

Find a room, sublet or roommate fast! Rooms for rent in roomshares across New York, Los Angeles, Boston, Chicago, Miami, Dallas, Seattle and the rest of the USA. Sign up and advertise your room today for free.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Spareroom was so fast and easy to use…

Spareroom was so fast and easy to use it kept everything confidential and made it easy to contact the people renting the rooms I found a beautiful fully furnished room with it's own bathroom and utilities and Internet included and it was within my budget I have access to the gym and pool as well as the kitchen and the people I live with are so wonderful thank you Spareroom for meeting my housing needs.

10 October 2025
Rated 5 out of 5 stars

Would be nice if people are posting…

Would be nice if people are posting rooms would contact you back. Many messages I sent havent even been read yet😔

12 November 2025
SpareRoom logo

Reply from SpareRoom

Hi Sherri, thanks for your feedback. We're sorry to hear you haven't received a reply from every advertiser you contacted. We do understand it can be frustrating when advertisers don't respond, and in most cases, this is down to the volume of interest that they're receiving and haven't had a chance to reply just yet. We advise sending a follow-up message. In the meantime, reach out to all suitable adverts in your area. If you've not done so already, please get in touch with our Customer Service Team using customerservices@spareroom.com. They'll be happy to look over your account and give tips and advice to help! They're available 7 days a week.

Best wishes,

The SpareRoom Team

Rated 5 out of 5 stars

Easy and effective

The platform is easy to use and there were a large number of people, all ages and backgrounds, looking for rooms. I had many inquiries and found a roommate within 4 weeks.

5 November 2025
Rated 5 out of 5 stars

Solution in emergency

I was desperate for a room as we were on holiday and my husband ended up in hospital. I found your app and found a room near the hospital and with a spécial room mate. I was lucky and had no ime to spare in research. Thank you for the service you offer.

10 November 2025
Rated 4 out of 5 stars

SpareRoom has been an excellent source…

SpareRoom has been an excellent source of finding potential tenants over the years. The website is very easy to use and the daily updates are extremely useful as I have very little time to search through potential matches. My one gripe is that I think it should be made compulsory for people seeking accommodation to have a fully completed profile as I often get enquiries from people who haven't bothered to complete their details and requirements. I don't have the time to keep going backwards and forwards asking questions, so I do not reply to these people. I always state, quite clearly in my ads, that I won't reply to anybody who doesn't have a fully completed profile, but this is inevitably ignored. I've made the effort to put as much information in my ad as possible, so I feel that they should also do this!

10 November 2025
Rated 5 out of 5 stars

Have now gotten two tenants with…

Have now gotten two tenants with Spareroom.

I think we get fewer but much better applicants than with Craigslist or Facebook. Don’t have to wade through as many people who aren’t qualified and/or clearly didn’t read our ad.

9 November 2025
Rated 5 out of 5 stars

I joined Spare Room a few years ago

I joined Spare Room a few years ago, and have been an active member for the same amount of time. I love the information they offer and the information they provide. They are the number one place to visit, to be able to get rented accommodation, at a reasonable price.

5 November 2025
Rated 5 out of 5 stars

Very quick response time to questions &…

Very quick response time to questions & concerns by Team. Tips also helpful, & I took the advice recommended. I am getting more inquiries, & since I passed the 30 day "mark" in advertising my ad was renewed AS PROMISED at no cost to me.

5 November 2025

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