Euri was amazing making things right on my order as I purchased a buy 1 get 1 free lip plumper and only 1 arrived after looking into it further it was noted that I didn’t add 2 to the bag aiming you... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Bit wary initially, as had been stung on Amazon by scam product (beware purchasing) Ordered direct from Smooche website. Delivery took a while (longer than stated when ordered) poor updates -was d... See more
Company replied
I received a defective face roller that had a large roller that kept coming off handle. I emailed twice with pictures and received no response. I initiated contact from the website and CARLA was abl... See more
Company replied
Genuine offer! Quick delivery f products i have order. Unfortunately foundation is not working well with my very dry skin. GENREV helped me to receive promised refund of my order (number 580428) and e... See more
Company replied
Company details
Written by the company
Smooche is a solutions-oriented beauty brand, creating a world where everybody feels confident. For perfect lips, lashes, brows and skin.
Contact info
8605 Santa Monica Boulevard, PMB 44698, West Hollywood, CA 90069, United States
- hey@smooche.com
- smooche.com
4.4
Excellent
6K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service! The product I ordered did not work for me and I was given a full refund without having to send the product back. Christine was professional, personable, fair and respectful.. something that many other companies should have a full grasp on, but often do not. Thank you again to Christine!
18 May 2026
Unprompted review
Reply from smooche
Hi Rachel! 💖
We are absolutely thrilled that Christine provided you with such excellent, professional, and respectful customer service! While we're sorry the product wasn't the perfect match for you, knowing that our seamless care and fair approach stood out so beautifully means the absolute world to us. We will proudly pass your wonderful compliments along to her today! ✨
Warmly,
The Smooche Team
Awful experience
Awful experience. Product does nothing like it claimed to do, was basically useless. Once you pay, customer service will NEVER give your money back
2 September 2025
Unprompted review
Reply from smooche
Hi Kat,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
Excellent customer service
I love how quickly the response from Carla was about my concerns. Good customer service. I will definitely try other products .
19 May 2026
Unprompted review
Reply from smooche
Hi Noemi! 💖
We are absolutely thrilled that you received such a quick response from Carla regarding your concerns! Knowing that you had a good customer service experience and are excited to try our other products means the absolute world to us. We will proudly pass your wonderful compliments along to her today! ✨
Warmly,
The Smooche Team
Product didn’t work for my skin…
Product didn’t work for my skin unfortunately, but Carla was very helpful refunding my order 574075.
16 May 2026
Unprompted review
Reply from smooche
Hi Jana! 💖
We are absolutely thrilled that Carla was so very helpful and took such great care of you with your refund! While we are so sorry to hear the product wasn't the perfect match for your skin, knowing that you received excellent support means everything to us. We will proudly pass your wonderful compliments along to her today! ✨
Warmly,
The Smooche Team
I was not happy with the product so…
I was not happy with the product so when April reached out to see how I liked it-I told her it was not for me.I thought that would be the end of it but she gave me a refund which I did not expect-customer service is top notch!
15 May 2026
Unprompted review
Reply from smooche
Hi Lori! 💖
We are absolutely thrilled that April provided you with such top-notch customer service and exceeded your expectations with a prompt refund! While we're sorry the product wasn't the perfect fit for you, knowing that our team's care turned your experience around means the absolute world to us. We will proudly pass your wonderful compliments along to her today! ✨
Warmly,
The Smooche Team
Reply from smooche
Hi Eva,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
Quality and team were both wonderful ✨
I honestly think this is a very beautiful product. On me personally, it gave such a pretty finish — my skin looked hydrated, smooth, healthy, and very soft. You can definitely tell the formula was made with care.
For me, the only issue was that the shade wasn’t an exact match for my skin tone, and I personally hoped it would last a bit longer throughout the day. However, my daughter tried it as well and the shade matched her perfectly. It looked absolutely beautiful on her skin and blended amazingly. She also loved the finish, although we both tend to prefer something a little more long-lasting.
What truly made this experience exceptional for me was the customer service. Juice was incredibly kind, understanding, patient, and helpful throughout the entire process. She made everything feel easy and stress-free, and her responses were so quick and thoughtful. Finding the perfect shade online can be difficult sometimes, and she handled everything with so much easy and care. So Juice thanks for your help 💞✨
The refund process was started immediately, and I received email right away, which honestly gave me so much peace of mind as a customer. Experiences like this make feel confident ordering from a company again because you know they truly stand behind their customers.
Even though the product personally isn’t the perfect fit for me, I would absolutely try other products from this company in the future because the quality and customer support were both wonderful.
19 May 2026
Unprompted review
Reply from smooche
Hi Bety! 💖
We are absolutely thrilled that you and your daughter loved the beautiful, smooth finish of our formula, even if the shade wasn't your personal perfect match! Knowing that Juice provided such kind, patient, and exceptional care to give you total peace of mind means the absolute world to us. We are so grateful for your wonderful praise and can't wait to welcome you back to try other products in the future! ✨
Warmly,
The Smooche Team
Genrev helped me with my order 608324…
Genrev helped me with my order 608324 and was very helpful. Thanks so much !
19 May 2026
Unprompted review
Reply from smooche
Hi Robin! 💖
We are absolutely thrilled that Genrev was so very helpful with your order! Providing you with excellent, supportive care means everything to us, and we will proudly pass your wonderful thanks along to her today! ✨
Warmly,
The Smooche Team
Great customer service
Unfortunately, the foundation didn't work well with my skin type, but when reaching out to Smooche, was promptly refunded by Carla. I wouldn't hesitate to try other products from Smooche because of the great customer service I received!
18 May 2026
Unprompted review
Reply from smooche
Hi Jane! 💖
We are absolutely thrilled that Carla took such prompt, wonderful care of you! While we're sorry to hear the foundation wasn't the perfect fit for your skin type, knowing that our great customer service has made you excited to try other products from us means the absolute world to our team. We will proudly pass your wonderful compliments along to her today! ✨
Warmly,
The Smooche Team
Great customer service
Update: Genrev in customer services is brilliant and I can’t thank them enough for getting in touch and resolving my issues. The foundation may not work for me, but I can’t fault the customer services team.
Doesn’t work for me! Colour changing foundation doesn’t seem to do anything - skin looked exactly the same as it did before I put it on, only drier…
Didn’t seem to give ‘smooth, even coverage’ at all. Quite disappointing.
Also the ‘mystery free gift’ appears to be a plastic bag with the logo on it- thanks!
19 May 2026
Unprompted review
Reply from smooche
Hi Lucy,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
Ms Carla was awesome.
I have a very good experience with my purchase. Ms Carla was very helpful is assisting with my purchase. When I told her the foundation did not match my darker tone. And she immediately helped to work on my purchase and make my whole transaction very satisfying.
19 May 2026
Unprompted review
Reply from smooche
Hi Vimala! 💖
We are absolutely thrilled that you had such a very good experience and that Ms. Carla was so awesome and helpful! Knowing she immediately stepped in to make your whole transaction very satisfying, even though the foundation wasn't the right match for your darker tone, means the absolute world to us. We will proudly pass your wonderful compliments along to her today! ✨
Warmly,
The Smooche Team
Great Customer Service
I wanted to love this foundation product but it was not quite right for my aging skin. Thanks to Gracia for the terrific customer service in addressing my concerns on order #509651 . Keep up the great work representing your brand!
14 May 2026
Unprompted review
Reply from smooche
Hi Amy! 💖
We are absolutely thrilled that Gracia provided you with such terrific customer service and took great care of your concerns! While we're sorry to hear the foundation wasn't the perfect match for your skin, knowing that our team represented the brand so beautifully means the absolute world to us. We will proudly pass your wonderful compliments along to her today! ✨
Warmly,
The Smooche Team
Good ordering facilities on website
Good ordering facilities on website - but quiet once order placed (I’m in UK) but I think they’ll update this.
After chasing, was looked after well by Shake but as I say, better they contact you first with updates!
As to product, think it’ll work better in winter as have a suntan now (yep we do have sun even in the UK!) so it’s a bit light but otherwise lovely finish and doesn’t make skin look heavy… I’m 74 (happily no-one guesses this) so if I give it a positive review then I think you can say it works!
18 May 2026
Unprompted review
Reply from smooche
Hi Sandria! 💖
We are absolutely thrilled that you love the lovely, lightweight finish and that it doesn't make your skin look heavy! Knowing that Shake looked after you so well and that our product has the stamp of approval from a fabulous 74-year-old means the absolute world to us. Thank you for sharing the love! ✨
Warmly,
The Smooche Team
Although my order did not work out as…
Although my order did not work out as far as color shade of foundation, when I contacted Smooch, they immediately wrote back with an apology that it didn't work out and refunded my money! This is a sign of a quality company. They did not require me to send back the product but did refund my money. Carla was great. My order number 532998 ❤—
18 May 2026
Unprompted review
Reply from smooche
Hi Nancy! 💖
We are absolutely thrilled that Carla immediately took such great care of you and made the process so seamless! Knowing that you view us as a quality company means the absolute world to us, even if the foundation shade wasn't the perfect match. We will proudly pass your wonderful compliments and ❤️ along to her today! ✨
Warmly,
The Smooche Team
I love the way it totally matches my…
I love the way it totally matches my skin tone!
11 May 2026
Unprompted review
Reply from smooche
Hi Kathleen! 💖
We are absolutely thrilled that you love the way it totally matches your skin tone! Knowing that you got that perfect blend means the world to us. Thank you so much for sharing the love! ✨
Warmly,
The Smooche Team
Great Customer Service
Not every product works well for everyone. But the best people/companies make it right. And Smooche did just that. And I appreciate good customer service that Smooche offered. Thank you Carla.
13 May 2026
Unprompted review
Reply from smooche
Hi Sandy! 💖
We are absolutely thrilled that we could make everything right for you! Your beautiful words about our company and your appreciation for great support mean the absolute world to us. We will proudly pass your wonderful thanks along to Carla today! ✨
Warmly,
The Smooche Team
This stuff is magic
This stuff is magic. It mimics my skin color perfectly. I like to apply it using the squishy little tear-shaped sponge that they provide. Customer service (Juice) was excellent.
18 May 2026
Unprompted review
Reply from smooche
Hi Christine! 💖
We are absolutely thrilled that you think this stuff is magic and that it mimics your skin color perfectly! Knowing you love applying it with our squishy teardrop sponge and that Juice provided you with excellent customer service means the absolute world to us. We will proudly pass your wonderful compliments along to them today! ✨
Warmly,
The Smooche Team
Issue now resolved
After a few emails, I am happy to say that I have now received a full refund and all is well.
19 May 2026
Unprompted review
Reply from smooche
Hi there! 💖
We are absolutely thrilled to hear that your issue is now fully resolved and that you have received your full refund! Knowing that all is well means the world to our team. Thank you so much for your patience throughout the process and for letting us know! ✨
Warmly,
The Smooche Team
My smooche order has arrived on time…
My smooche order has arrived on time but sadly the product doesn’t agreed with my skin. My skin turned Abit orangish. I emailed the problem and Carla was so grateful and kind help with the refund. Thank you for your support.
15 May 2026
Unprompted review
Reply from smooche
Hi Trang! 💖
We are absolutely thrilled that your order arrived on time, though we are so sorry to hear the product wasn't the right match for your skin tone! Knowing that Carla handled everything with such kindness and provided you with great, supportive care means the world to us. We will proudly pass your wonderful thanks along to her today! ✨
Warmly,
The Smooche Team
Really like the foundation that changes…
Really like the foundation that changes to match my skin tone. Whilst it took a while to arrive, it was worth the wait.
19 May 2026
Unprompted review
Reply from smooche
Hi Suzi! 💖
We are absolutely thrilled that you really like how the foundation changes to perfectly match your skin tone! While we appreciate your patience with the delivery time, knowing that it was well worth the wait means the world to us. Thank you for sharing the love! ✨
Warmly,
The Smooche Team
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