Simplace Reviews 247

While the website was somewhat confusing and didn't make it clear that seats could not be shipped outside of the EU, my Support Agent was very helpful and kind in solving the matter.

I bought a cockpit more than 15 days ago, it is true that when I made the purchase they advised that it would take between 7 and 10 days. After this time I have tried to speak through the chat of the page without getting a single answer, today 12/27 I have written an email to ask again about my order, I have written it in Spanish and my surprise is that they answer me saying that They do not speak Spanish, I have translated the text (with the difficulty of putting it in the google translator ... lol) and I have sent them the mail again directly and they have not responded to me again. So that that they respond in an hour is a lie, neither by mail nor by chat. Therefore I do not recommend buying here much and that several friends of mine are customers of this store without google translate….
This afternoon I will open a dispute with PayPal for the refund of my money.

All positive things about my purchase from Simplace. I ordered a mecacup pedals set and received it on time. The customer service is excellent.

Best customer service i have ever experienced. Fast shipping and great service. Keep up the good work! Highly recommended.

Pretty much everything went smoothly the Custome service were very helpful.

The best customer service i have ever experienced. There was a problem with a supplier shipping to the uk, so i had to change to a different brand. The whole team was very helpful, especially Jesse. He acted as my personal shopper and made sure everything was taken care of. Thanks again!

It took a bit longer than expected for the item to ship, but throughout the communication via the webchat was brilliant. Would definitely buy from here again, and when it did ship - it shipped to the UK via fedex arriving next day!

When I ordered my beautiful new sim rig I made the mistake of ordering the wrong screen, Simplace quickly sent me an email asking me if I did this on purpose, wasn't the case just my clumsiness. They corrected my order and sent me the remaining money back.

I am a happy customer!

At first I was hesitant because I couldn't find much information on this site. But since my order they have been reaching out to me everyday until I got the tracking number. Couldn't recommend more!

Great customer service & good help with product matching! Simplace delivers high quality products in perfect condition what makes it, in my opinion, the best company specialized in sim racing!

Great customer service! Friendly, honest and swift communication. Everything was as promised in the delivery! 👍🏼

I bought an innato GT3 steering wheel from Simplace and I am very happy with it! Very good quality and fast delivery! Asked a few questions on the chat and immediately a response!

I am very happy with the way my order went. Communication with support was very good.

Quick answers and great help to match the right components.

Professional and amazing team that helps me to find the best solution for me. Thank you for help.

I am really impressed with the level of support Simplace gave me! I was looking for a complete and professional sim racing setup which is easy to install. Noah (support Simplace) gave me a quite a few suggestions and helped me step by step configuring my home sim racing setup. Noah was really transparant regarding the delivery times and options for certain items which made me confident to buy from Simplace.

Conclusion: great experience, great service and products and I will definitely recommend Simplace to anyone else who is looking for sim racing products!!!

I have ordered from Simplace.co. So great experience with them. Guys from simplace helped me a lot and they were very responsive. There was a problem with my shipping from Trak Racer TR8. It wasn't their mistake, it was Trak Racer mistake. They helped me a lot. All the time they checked what's happening with my shipping and notify me. After one month and 15 days I have received my rig. From my experience I can recommend SIMPLACE!

I recommend this website, the client service is very good and they are truly listening us.
Nethertheless, the shipping cost is a bit high.

I have to give them a 5 star review as i have had a great buying experience, from placing order to shipping. I had to contact them to ask something about shipping and Emily and Noah have been very kind and helpful answering any questions i had and did everything possible to please the customer. Thank you very much i will recommend your website to anyone into sim racing or flight sim

The attention very well, but... I make a order, pay the order with a price but hours later cancel the order and refund me the money beause the amount that I pay isn't correct.