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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting the quality and comfort of the chairs, especially for long hours of use. Many appreciate the ergonomic design, which helps with posture and back support. The customer service is frequently praised for being excellent, responsive, and helpful, with many people receiving quick solutions and free replacement parts. However, some people experienced issues with delivery, noting delays or problems with the delivery service. A few customers also found certain chairs uncomfortable or reported quality concerns like squeaking noises, unstable armrests, or parts breaking after some use.

What people talk about most

Product

Customers consistently note positive experiences with product quality and comfort. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent build quality, with some... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the support team for being... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers experienced fast delivery,... See more

User experience

Consumers generally find the user experience to be positive, highlighting the comfort, ergonomic design, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m quite happy with my Doro C300 chair. The design is modern and appealing, and the mesh material makes it very comfortable even for extended periods of sitting; perfect for people like me wh... See more

Rated 5 out of 5 stars

I emailed customer service regarding my Sihoo c300 office chair due to me breaking the backrest. I emailed to buy a replacement part as it is most definitely out of warranty after 3 years and purchase... See more

Rated 5 out of 5 stars

The chair was delivered quickly and well packaged. Once built we realised that it wasn't high enough for our purpose, so I contacted customer services to see if there was anything they could do to h... See more

Rated 5 out of 5 stars

I’ve just bought the SIHOO Doro C300 and I’m beyond impressed! It’s incredibly comfortable even after hours of sitting — the breathable mesh keeps me cool and the dynamic lumbar support actually adapt... See more


Company details

  1. Office Furniture Store

Written by the company

Sihoo Ergonomic Chairs | Sit Well, Think Better. Sihoo produces cutting-edge ergonomic chairs designed to enhance your well-being, boost your productivity at work, and unleash your creative potential.


Contact info

4.2

Great

TrustScore 4 out of 5

481 reviews

5-star
4-star
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1-star

Replied to 36% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Aftersales and support is more than helpful

Two years ago i took the liberty of contacting Sihoo marketing division to do an unboxing video for a TikTok channel with a large number of subscribers. This ended up in an automated reply stating someone will contact me soon… i did not hear from anyone in a timely fashion.

As i still was eager to review and use the product, i decided to purchase a C300 myself and have been using this for about two years with pleasure now.

In that time the chair took a daily beating as office desk-chair giving me the ability to focus and/or relax while behind my desk.

As all products may suffer inconsistency and weakspots, mine decided to present me with a technical flaw and once again i had to contact Sihoo for support, but this time the aftersales/support department. As the issue could have been solved with spare parts, they were not able to provide me the required replacements within a short time and offered me a new chair in stead. This is currently being shipped out to my address, but i recon the delivery will be equally positive as the first time….. tbd if the ending isn’t as expected I guess?

8 September 2025
Unprompted review
Rated 5 out of 5 stars

After a small issue with the chair

After a small issue with the chair, Sihoo Office solved it perfectly with great service and a quick response. I honestly can’t say anything other than excellent – top service!

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

I bought one of these chairs which I must add had excellent build quality and easy to assemble actually. After changing my mind just due to personal preference after about a month, the Sihoo customer service were absolutely superb, considering the ache of returning a huge chair they assisted me with 2 shipping labels and constant correspondence, very quick replied and just made the process super easy. Would recommend trying this brand as you can easily return the items.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

A really nice chair that is very well…

A really nice chair that is very well built. I’m very happy with my purchase! I reached out to seller for assistance on installation of chair and they were very responsive and forwarded a video to me to complete the assembly. Highly recommend!

26 August 2025
Unprompted review
Rated 4 out of 5 stars

The wheels could be better, other then that the chair is comfortable.

I got the C300 pro chair. Is it worth the price? im not sure, time will tell how long the mesh stays well.

I work from home 4 days a week and am basically living and breathing in my chair, so it was important for me to have good neck and back support, espescially since i have pretty bad neck problems. Before i had the Sihoo chair i had a Secret lab Titan Evo chair but it made my neck problems only worse, since im quite tiny and the neck rest was way too high for me.

I'm a 24 y/o female and im 1.58cm tall and weight 64 kilo. The chair sits comfortable and i think it will support my neck very well. Only problem for me are the wheels. They feel really stiff so rolling around makes it quite difficult. So maybe looking for replacement wheels would be handy if this bothers you. I dont want to send my chair back just because of the wheels, but better wheels as replacement would make me give this review 5 stars.

Over all im quite happy with the chair. But lets see how it holds on overtime.
(Sorry for my poor English, not my native language)

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Chair and Outstanding Customer Support

I purchased the Sihoo Doro ergonomic office chair and have been using it daily. The chair is very comfortable and well-designed, which has helped me maintain good posture while working long hours.

Recently, I faced an issue with the backrest after several months of use. I reached out to Sihoo’s customer support, and I was impressed with how quickly they responded. The team was professional, understanding, and committed to resolving my problem. They offered me a replacement solution right away and clearly explained the next steps.

Overall, I am very satisfied with both the product quality and the excellent customer service. Sihoo truly stands behind their products, and I feel confident recommending them to others.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

A Great Deal

My M18 standard chair was delivered well ahead of schedule, in 2 working days.
Did not find instructions until I unwrapped the seat part which contained them but downloaded the manual from their website before that. Assembly was straightforward and the instructions were easy to follow.
Very happy with the result, the chair feels sturdy and very comfortable.
A great deal, really pleased.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Price/quality king

I've had my C300 chair for almost two years now, and I can confidently say that when it comes to price/quality, there's no competition. The chair has held up great with daily use, and when I did run into an issue recently, customer service responded quickly to help me resolve it. great value and solid support

19 August 2025
Unprompted review
Rated 5 out of 5 stars

The company stands by its products

The company stands by its products. The warranty is real, and they will fix anything that breaks. Mine broke, and they're fixing it, and I'm about 2 years into my 3-year warranty. They respond quickly and are easy to work with. It's worth giving these chairs a healthy consideration when deciding on your next chair purchase.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Chair and Service

I’m very impressed with both the quality of the chair and the service provided by SIHOO. The chair is comfortable, well-designed, and truly ergonomic perfect for long working hours.

The delivery was fast, and the customer service team was extremely responsive and helpful, replying to my questions even outside of regular business hours. It’s rare to find such dedication and professionalism.

I highly recommend SIHOO to anyone looking for a high-quality ergonomic chair and excellent customer support.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Comfortable

Comfortable. Even part broke later, their life time warranty sent replacement. Customer service responded promptly.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

I bought their deluxe S300 chair and so…

I bought their deluxe S300 chair and so happy! Solid build and feels great to plop down on. I didn't think the armrest control was a big deal. Then I kicked back brought the arms in and adjusted the height. Very relaxing. I think everyone should invest in good tools and this is definitely one of them for me.
Also purchased the adjustable table and it is really cool. Sometimes I make it go up and down for fun, it's nice. When I show people in the office they are always impressed. I like the way it matches the exact height of my desk when I need it to. I did have a concern with my delivery, reached out on the chat from their web site and they provided excellent service. Highly recommend this company. Note -> I purchased direct

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Lifetime Warranty!

Lifetime Warranty!

Sihoo has their lifetime warranty of their office chair. I have purchased their C300 more than a year ago and they can send me a replacement chair with no charge! Love the warranty!

23 July 2025
Unprompted review
Rated 5 out of 5 stars

I love my SIHOO chair :)

I love my SIHOO chair and didn’t want to change it so they kindly gave me a free replacement headrest, customer service 10/10!

22 July 2025
Unprompted review

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