Talked with Bruce today for several minutes about the solar project I’m working on. There was hardly any wait time to talk to customer service and he helped out a ton. He was super down to earth and i... See more
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Review summary
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Ordering process went very smooth. Delivery time was excellent. So far everything is working as should be. I have a couple of questions so will see how customer service goes. Owners manual could be m... See more
Company replied
I have made several large purchases now through Shop Solar and I have worked with Bruce to not only get me what I need but to secure the best deal I could get. Service has always been prompt and helpf... See more
Company replied
ShopSolar team rocks! Patient and knowledgeable advisors when helping prep my order. Had to make major last-minute changes to my order (rooftop installer bailed) and the team graciously accommodated t... See more
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Company details
Written by the company
Shop Solar specializes in the sale and installation support of complete solar kits, solar generators, inverters, batteries and more. We help anyone looking for a solar power system for their home, off grid cabin, tiny house, boat, or RV. Browse the largest selection of solar panel kits & equipment at the best online prices.
Contact info
10785 W Twain Ave, 89135, Las Vegas, United States
- 877-242-2792
- info@shopsolarkits.com
- shopsolarkits.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was very helpful even…
Customer service was very helpful even though I was confused about the deliveries.
7 May 2026
Unprompted review
Reply from Shop Solar
Hi Justen,
It is totally normal to have questions about deliveries, especially since solar gear often ships in separate parts from different spots! We are just glad our team could jump in and clear things up for you. Thanks for the 5 star review and for being so great to work with!
They have absolutely no support except…
They have absolutely no support except on telephone which is not helpful at all. So basically I am out thousands of dollars for a broken system.
29 April 2026
Unprompted review
Reply from Shop Solar
Hi Becky,
We are so sorry for the frustration! We really want to help get your system up and running, which is why our Operations Manager has reached out numerous times over the last few weeks. Since we specialize in DIY kits, we do not have physical installers to send out, but our tech team is great at troubleshooting over the phone or email. We have tried to help troubleshoot your system several times, but we are still waiting on some specific info from you so we can figure out the fix. Please check your inbox or give us a call so we can get this sorted out together!
Great customer service
The staff at Shop Solar Kits is knowledgeable & super helpful. My order change was supported by Maddie, her response time was quick, and she made each interaction convenient. I look forward to working together in the future.
23 April 2026
Unprompted review
Reply from Shop Solar
Hi Juston,
This is exactly what we love to hear! We are so glad Maddie was able to make your order change quick and convenient. Thanks for the shout out about our knowledgeable staff. We are looking forward to the next time we get to work together!
I can’t say enough good things about…
I can’t say enough good things about this company. Anytime I run into a hiccup or experience an issue with products or missing products or anything that comes up. It’s resolved immediately to keep my project moving forward. I recently needed a different set of battery cables and they were shipped out the same day that I made the inquiry just received tracking that they’ll be here tomorrow. Chantelle was awesome and making that happen. You do not need to look for a different solar equipment provider this is a one stop shop with phenomenal customer service.
9 April 2026
Unprompted review
Reply from Shop Solar
Hi Larry,
This is exactly what we aim for! We are so glad Chantelle could get those cables to you quickly to keep your project on track. Thank you for the amazing recommendation and for trusting us with your solar gear. We are always here if you need anything else!
Great Company!
We consistently received quick and friendly responses. They helped us with all the necessary steps needed for our situation. Best customer service we’ve received in a long time!
1 April 2026
Unprompted review
Reply from Shop Solar
Hi Angela,
This is exactly what we love to hear! We are so glad our team could provide the quick and friendly support you needed for your project. Thanks for choosing us and for the amazing feedback. We are here whenever you need us!
You sold me an item that said in stock…
You sold me an item that said in stock and then had to cancel it..... probably shouldn't have asked me for a review!
3 March 2026
Reply from Shop Solar
Hi Jeff,
We're so sorry for the frustration. We emailed the same day you ordered to let you know the adapter was backordered. We are sorry that our review system reached out at such a bad time. We would love to make this right if you decide to give us another shot down the road.
Professional company with helpful staff…
Professional company with staff accessible and willing to assist me throughout the entire process; equipment selection, installation and problem resolution. They had a mixup on equipment compatibility that was very understandable but they resolved all the issues promptly and professionally. I have recommended others to this company. I have had the equipment for a year now and the EG4 system is operating very well.
26 March 2026
Unprompted review
Reply from Shop Solar
Hi Dave,
So glad to hear the EG4 system is doing its thing! We really appreciate the referrals and the kind words about our staff. We always try to handle those unexpected hiccups professionally and quickly. Thanks for being such a great customer for the past year!
The sales rep/consultant was…
The sales rep/consultant was knowledgeable, familiar with my equipment parameters and informative. Also helped me save some $.
Very happy with performance and ease of installation. No bad surprises.
23 February 2026
Reply from Shop Solar
Hi Dan,
Love to hear it! Our goal is always to provide expert advice and a smooth installation process. We’re so happy you’re pleased with the system and the savings. Thanks for being part of the ShopSolar family!
Reply from Shop Solar
Thanks for the review, Wendell!
Reply from Shop Solar
Aw, thanks Alana! We appreciate the review.
Alex explained so much about solar…
Alex explained so much about solar panels, batteries, and inverters that even I think I can do it, and I will, still saving to pay cash for a system, and I'm very happy and satisfied with the information provided to me, thanks again for your help 🧐💯😎
9 March 2026
Unprompted review
Reply from Shop Solar
Hi Bobby,
We’re so glad Alex could help you feel confident about your upcoming project! Taking the time to save up and do it right is a smart move, and we’ll be right here whenever you’re ready to pull the trigger. Thanks for the kind words!
Thanks for your reply. This order was frustrating; but, all is good now the company came through and made all good.Who ever is putting the order together…
Who ever is putting the order together for shipping, needs to review the order form and ensure that the correct products are being shipped.
I'm still waiting for a refund to be posted on my credit card, it been 14 days since issued.
22 February 2026
Reply from Shop Solar
Hi Joseph,
We apologize for the mix up with your items and the delay you have experienced. We have shared your feedback with our fulfillment team to make sure our orders are double checked moving forward. Since we have already processed the refund, it should be showing up on your statement very soon. Please let us know if there is anything else we can do to help.
Overall average to very Good
Good support for the most part, a bit slow on responses and a couple email still no replay too. Overall shopping experience was good though and that part of communication was very welcomed experience. Please with online shopping experience and communication about products purchased. However before hand was hit miss via email questions.
25 February 2026
Reply from Shop Solar
Hi Rick,
We really appreciate the honest feedback! We're so glad the shopping and post-purchase communication went well for you, but we're sorry to hear we missed the mark on those earlier emails. We know how important those pre-sale questions are when you're planning a system, so we're working hard to tighten up our response times across the board. Thank you for sticking with us, and please don't hesitate to give us a nudge if you’re still waiting on any specific answers, we want to make sure you're 100% taken care of!
They answer calls and all questions
They answer calls and all questions. I had panels broken upon arrival. The had all 3 panels replaced within 1 week.
My batteries came with certification and I checked the certification. It was right on.
4 March 2026
Reply from Shop Solar
Hi Brady,
This is what we love to hear! We're so happy we could get those replacement panels out to you in record time and that the battery certifications were 100% accurate. Providing reliable gear and fast support is exactly what we're all about here at ShopSolar.com. Thanks for the great feedback and for being a part of the family!
Chantelle fixed a shipping issue!
Chantelle did a great job resolving our issue with solar panel damage in transit.
18 March 2026
Unprompted review
Reply from Shop Solar
Hi Luke,
Thanks for sharing your feedback. We're so glad to hear Chantelle took care of you, she's one of our best!
It pains me to leave a 3 star review
It pains me to leave a 3 star review. I was hoping for much better performance from Shop Solar. I ordered 10-590 watt Sungold solar panels on 2-23-26. I received them 3-13. 2 1/2 weeks. During that time Shop Solar customer service got involved. They said Sungold blamed the shipper. I called the shipper, they blamed Sungold. This was a direct shipment from Sungold, not Shop Solar.
I may give them another chance but my expectations aren’t that high anymore.
13 March 2026
Reply from Shop Solar
Hi Mike,
We're sorry for the frustration with your delivery! It's always tough when we and the manufacturer get everything ready on time, but then the third-party shipper runs into delays on the road. We definitely don't want you feeling like your business isn't a priority, and we're taking your feedback to heart to see how we can better handle carrier issues in the future. We'd love to help you out again down the road and prove we can do better!
This was our second purchase from Shop Solar
This was our second purchase from Shop Solar.
Shop Solar has quality equipment and provide numerous options to fill your needs. They are a great company with competitive prices.
22 February 2026
Reply from Shop Solar
Two for two! Thanks for being such a loyal customer, Alis. We're so glad you're happy with the equipment and the pricing. We love being your go-to for solar gear and we'll be right here whenever you're ready for the next project. Thanks for the wonderful recommendation!
the 2 sales people who helped me were…
the 2 sales people who helped me were very professional and yet warm and easy to talk with. Everything was explained to me, though I need to call back and ask some things again. I have recommended your company to a few people.
23 February 2026
Reply from Shop Solar
Thanks for the wonderful review! I'm really happy our sales team made you feel comfortable and well-informed. We totally understand that there's a learning curve with this stuff, so feel free to reach out whenever you're ready to chat again. We'll be here to help you get those extra questions answered. We really appreciate you spreading the word about ShopSolar.com to others!
Great customer service.
Great customer service and quick response time. Very knowledgeable and helpful.
23 February 2026
Reply from Shop Solar
Thanks for leaving us a review, Frank!
Fedex did a terrible job- sat at local…
Fedex did a terrible job- sat at local terminal for 2 weeks. Did not call prior to delivery and left in less than ideal location
20 February 2026
Reply from Shop Solar
Hi Karen,
Thanks for letting us know about this. I hate to hear that FedEx made the delivery such a mess for you. Since they're a third-party service, we don't always have the control we'd like over that "last mile," and two weeks is a long time to wait for a local terminal to move. We really appreciate your patience while dealing with them! If there's anything wrong with the order due to the delivery location, just give us a shout and we'll make it right.
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