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Shop Home Med Reviews 277

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers had a great experience with this company. Customers frequently highlight the helpfulness and kindness of the staff, noting their professionalism and informative assistance. Many people found the ordering process straightforward and appreciated the prompt email confirmations. The products themselves, such as wheelchairs and hospital beds, are often described as high-quality, durable, and effective for their intended use, with some customers particularly happy with the ease of assembly. However, some customers were dissatisfied with aspects of delivery and product accuracy. There are instances where items were shipped incorrectly or arrived with damage, such as bent frames or broken parts. Some people also experienced issues with delayed deliveries, misinformation regarding shipping dates, or a lack of coordination for "white glove" services that were paid for. Additionally, a few customers received products different from what they ordered or found that certain product features, like mattress quality or motor functionality, did not meet expectations.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery. While some reviewers praised products... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise quick and timely... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering, quick delivery,... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the helpfulness and... See more

Staff

Clients share positive opinions on staff, often highlighting their helpfulness and professionalism. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order processing was great and they verified I ordered correct item, which I appreciated because it could be an expensive mistake. Unfortunately, they shipped it ground even though I paid for fastest... See more

Rated 5 out of 5 stars

We ordered a peds walker for my 3 year old daughter. The communication was fantastic from the first day and arrived sooner than expected. The devise its self was easy to assemble and ready for use. Sh... See more

Rated 5 out of 5 stars

Received a discount coupon but would have liked it to be higher than 5%. I was kept informed of of shipping progress. Scooter was delivered when promised. Ordered on Friday received on Wednesday. Asse... See more

Rated 5 out of 5 stars

I ordered two boxes of the We Care Nitrile Gloves 200 Count – Size Small, Color: Shimmering Pink from Home Shop Med. I absolutely love the color, and the quality of the gloves is excellent, very d... See more


Company details

  1. Medical Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store
  4. Mobility Equipment Supplier
  5. Motor Scooter Dealer
  6. Wheelchair Store

Written by the company

Your one-stop shop for health and wellness products. We offer a wide range of affordable high-quality products that can be conveniently ordered online and delivered right to your door. Our team of health experts carefully curates our product selection to ensure you have everything you need to lead a healthy lifestyle. We provide fast and reliable free delivery within 3-5 days, great deals, and a Subscribe & Save program to make shopping with us even more convenient and affordable. Our friendly and knowledgeable customer service team is always available to assist you. Thank you for choosing Shop Home Med as your trusted source for health and wellness products.

A+ Customer Service, Our staff is here to help!

FSA/HSA eligible products

FSA/HSA eligible products
Flexible payment options, including financing and business accounts.

Contact info

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3.8

Great

TrustScore 4 out of 5

277 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick reordering

Quick reordering. I do this for my neighbors who both use test strips, so I am happy when the process is seamless. Thank you.

31 October 2025
Rated 5 out of 5 stars

Peds Walker

We ordered a peds walker for my 3 year old daughter. The communication was fantastic from the first day and arrived sooner than expected. The devise its self was easy to assemble and ready for use. She loves it! If we have to order anything going forward it will be from Shop Home Med! Easy, fast and wonderful communication!

24 October 2025
Rated 5 out of 5 stars

Love! Love! Love!

We absolutely love our wheelchair! It’s so easy and comfortable for my son to use. We are forever grateful to this amazing company for making this process so easy and affordable!!! Would definitely recommend to anyone who found themselves in need of a pediatric wheelchair.

24 October 2025
Rated 3 out of 5 stars

the item i ordered arrived as pictured…

the item i ordered arrived as pictured but "deliver to" address was different from the billing address. they send the item to the billing address It was necessary to then pay to have the item delivered to the correct address delaying the product arrival.

13 October 2025
Shop Home Med logo

Reply from Shop Home Med

Thank you for reaching out. After reviewing your order, we can confirm that only one address was entered during checkout. The shipping address was marked as “Same as billing,” which is why the item was delivered to the billing address.

Unfortunately, we don’t make changes to the shipping address once an order is placed online, as the information entered at checkout is used automatically for processing and shipment.

We understand how frustrating this situation can be and appreciate your understanding.

Rated 3 out of 5 stars

I paid for express shipping nearly two…

I paid for express shipping nearly two weeks ago and still do not have the product. You were very quick to charge my credit card.

16 October 2025
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Reply from Shop Home Med

Thank you for reaching out, and I sincerely apologize for the delay. We completely understand your frustration, especially since you paid for express shipping and haven’t yet received your order.

Please know that we’ve already refunded the express shipping fee to your original payment method. You should see the credit reflected in your account shortly.

According to the latest tracking update, your order is scheduled for delivery on Wednesday, October 22nd. We’ll continue to monitor it to ensure it arrives as expected.

Rated 2 out of 5 stars

It seems that the height of the front…

It seems that the height of the front of the cushion made the height too high for this young lady and the thickness of the pommel was too much!

14 October 2025
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Reply from Shop Home Med

Thank you for sharing your feedback. I’m sorry to hear that the cushion height and pommel thickness weren’t a good fit for this young lady. Comfort and proper support are very important, and we understand how frustrating it can be when the product doesn’t meet your expectations.

If you’d like, we can help you find an alternative cushion that offers a lower front height and a slimmer pommel for a better fit. Please let us know if you’d like us to recommend suitable options or assist with an exchange or return.

Rated 1 out of 5 stars

Slow delivery

16 October 2025
Shop Home Med logo

Reply from Shop Home Med

Thank you for your message and for sharing your feedback. We’re sorry to hear that the delivery felt slower than expected.

After reviewing your order, we can confirm that it was delivered within 5 days, which falls within our standard shipping time frame. We do understand that timely delivery is important and truly appreciate your patience.

Rated 5 out of 5 stars

Reasonable prices

The website was easy to manage, good selection and I was so happy that my 12-year-old mattress could be replaced. I loved that there was free shipping and no tax. The price was quite reasonable. To go to a medical supply company, which I tried first, was SO expensive. The price of their mattress was as expensive as buying the WHOLE bed, plus shipping and mattress removal. So I am very happy with my purchase.

16 October 2025

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