This platform was once okay at best (it really was never that great), but it based on my experience, it took a turn for the worst when they were acquired by Twillio. They are among the most expensive platforms out there. They don't reply to your support ticket and when their system went down, they didn't apologize or keep us properly posted on the status. Also we had two emails going out hours apart, their system was down during the times they were supposed to be sent. When their system came up, they sent both emails at once. They did not prompt their users or anything. Then to top it off, when Twillio acquired them, they constantly sent daily emails pushing Twillio products. I had to speak up to get them to stop that. In my opinion, this is not only a poorly managed company, it's just not a good company at all. Then I got a rate increase and to add insult to injury, a few months later, they added on a tax that we they previously paid and are now passing on to their customer (two rate increase on their already expensive platform in one year) My firm is moving on, their service and conduct is so unacceptable and I will not tolerate the sheer amount of disrespect they have for their users. I highly recommend staying away, I think it's kind of like being in a toxic and abusive relationship.
