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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, helpfulness, and positive attitudes, making every interaction pleasant. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and overall smooth experience, including well-organized tours and great onboard service. Reviewers also enjoyed the user experience, finding the tours relaxing, informative, and a great way to see the city. However, some customers were dissatisfied with the audio guides, noting a lack of information about landmarks and repetitive music. A few people also experienced issues with bus drivers, citing poor attitudes and inconsistent stopping practices, which led to confusion and inconvenience. Additionally, some customers reported being left on a hot bus without air conditioning or communication, and receiving conflicting information regarding shuttle departure times.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Users describe positive interactions with service. Many customers praise the friendly and accommodating staff... See more

Location

People report ambiguous experiences with location. Many customers found the tours offered a great way to see... See more

User experience

Reviewers highlight positive aspects of the user experience. Customers describe it as a great and memorable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pizza cruise was beautiful and delightful. Our server, Sofia, was especially wonderful. Her hospitality skills are unmatched! The cruise was not guided by audio, but the sights were so engaging, w... See more

Rated 5 out of 5 stars

I thoroughly enjoyed this cruise. I originally booked the day before but I missed it so I decided to rebook for the next day especially as it was my last day in Stockholm and I'm happy I did. I got... See more

Rated 5 out of 5 stars

Great service onboard by Zulema and Luce who were very friendly and accommodating. Unfortunately the pizza was cold maybe because it was delayed by half an hour but at least they gave us free ice crea... See more

Rated 5 out of 5 stars

I absolutely loved the experience even though i had some trouble with sea sickness and even then they offered me help with lemon and water, everyone was super kind and extremely welcoming. If I go the... See more


Company details

  1. Sightseeing Tour Agency
  2. Boat Tour Agency
  3. Bus Tour Agency
  4. Cruise Travel Agency
  5. Tourist Attraction

Written by the company

Don’t miss a thing! Go sightseeing with the Hop-on Hop-off buses and boats from Red Sightseeing. We offer Hop-on Hop-off tours in seven different European cities!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

119 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Dorothy was really really nice

Dorothy was really really nice. She actually helped us guide Stockholm because the guide was missing. Afterwards she helped us with our bagage. Jesus Christ god bless her life. She offered her place to stay at. It was wonderful.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Great route

Great route. Wonderful, Very friendly and helpful customer service. Specially Benedict. He is always there if you needed help. I recommend Red sightseeing Stockholm for anyone who wants visit Stockholm city without hassle.

8 September 2024
Unprompted review
Rated 2 out of 5 stars

Bad logistic and capacity management

The number of buses were not enough. We need to wait 30 minutes for the shuttle bus. Even at 15:30 in the afternoon, they dint have enough buses. The driver did not check hiw many oasaengers boarded. At the end, he said there are too many people and he wont drive. Some passenger had to improvise to find a way to sit down. At the end the continue the route. Bad logistuc and capacity management. Regards Michael

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing it is. Special mention to Victor who guided us and been helpful. A must visit friends to explore city in best way possible. One must do Boat and Bus both as both has unique experience.

28 August 2024
Unprompted review
Rated 4 out of 5 stars

Fun game

Me and my family went to tour the archipelago, and we wondered if there were any discounts so Rahim gave us a discount if we could answer his quiz. The Vaxholm Fortress was constructed when Gustav Vasa was king!

17 August 2024
Unprompted review
Rated 1 out of 5 stars

For me the worst experience

For me, it was the worst tour operator I have ever encountered! Despite the advertisement stating that the tour would include headphones for hearing the explanations and the ticket seller guaranteeing this service, there were no headphones, and we toured Stockholm without hearing any tourist information. When I asked for explanations and a refund from the staff at the dock who sold me the tickets, they were aggressive and offensive. I strongly advise against this tour operator. Terrible experience.

För mig var det den sämsta researrangören jag någonsin har stött på! Trots att det stod i reklamen att turen skulle vara med hörlurar för att höra förklaringarna och att biljettförsäljaren hade garanterat denna tjänst, fanns det inga hörlurar och vi åkte runt i Stockholm utan att höra någon turistinformation. När jag bad om förklaringar och återbetalning från personalen vid kajen som hade sålt mig biljetterna, var de aggressiva och offensiva. Jag avråder starkt från denna researrangör. En fruktansvärd upplevelse.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Summer in Stockholm

We had a short time in the city but the tour made our time here worth it! Thanks Dina for your recommendations. I will definitely recommend this to others :))

12 July 2024
Unprompted review

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