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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, most reviewers were let down by their experience overall. Many people expressed significant dissatisfaction with unexpected charges and deductions from their accounts that they did not anticipate or explicitly approve, often after an initial low-cost payment. Customers frequently reported issues with subscriptions, stating they did not intend to subscribe or were unaware of automatic conversions to paid plans. Reviewers also highlighted problems with the pricing, noting discrepancies between advertised costs and actual charges. Many struggled with the refund process, finding it difficult to obtain their money back. Furthermore, the website itself was a source of frustration, with users mentioning a lack of clear information, no unsubscribe options, and difficulties in managing their accounts.

What people talk about most

Payment

Customers consistently report negative experiences related to payment. Many reviewers mention unexpected... See more

Subscription

Reviewers highlight significant dissatisfaction with the subscription process. Many customers report being... See more

Price

Clients share negative opinions on price, consistently reporting unexpected charges. Many reviewers state... See more

Refund

People report negative experiences with refund. Many customers express frustration over the inability to... See more

Website

Customers express strong dissatisfaction with the website, frequently describing it as very poor. Many report... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This is the worst platform that someone made. I don’t care about the refund; I just want to unsubscribe my account. Cancel immediately, or else we will report this to the high authority for scamming u... See more

Rated 1 out of 5 stars

I paid 1 peso for the Pixel Cutout service to enhance a photo. It was clearly stated that the payment was only 1 peso, so I paid using my GCash. I did not subscribe to any weekly or monthly plan—I... See more

Rated 1 out of 5 stars

I paid 1 peso for the Pixel Cutout service to enhance a photo. It was clearly stated that the payment was only 1 peso, so I paid using my GCash. I did not subscribe to any weekly or monthly plan—I... See more

Rated 1 out of 5 stars

I was charged without my consent or any prior notice. A ₱1.00 payment for a single edited picture turned into an unauthorized ₱599 charge. There is no accessible option to cancel or request a refund,... See more


Company details

  1. Passport Photo Processor

Written by the company

Remove backgrounds from your images in seconds with the free AI background remover from PixelCutout.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM

On April 24, 2025 I paid for Rp 1.599 via DANA balance for downloading the photo but there was no photo downloaded, then after 2 days it charged me Rp 159.999 without notice and without permission, then I send mail to support@pixelcutout(.)com to refund but there is no solution.

26 April 2025
Unprompted review
Rated 1 out of 5 stars

I already pay 1 peso for white…

I already pay 1 peso for white background removal but 2 days after they deduct 150 peso from my gcash without my consent. This is a scam. Some are complaining that they been deducted 599. No matter how much have been deducted. They should ask permission to the owner and we already pay what they ask. Why deduct again?

24 April 2025
Unprompted review
Rated 1 out of 5 stars

This is a 100% scam

This is a 100% scam! Before you download the file that you needed. You need to pay 1 peso using gcash. Since it's a 1 peso many people will link their account. However, you cannot download it. Then after 2 days, they will automatically deduct 599 for whatever the reason it. Since you link your gcash account to them, and there's no way to unlink it you cannot do anything

24 April 2025
Unprompted review
Pixelcutout logo

Reply from Pixelcutout

Please feel free to contact us via email — we genuinely value every user’s feedback and take it seriously as we continue working to improve our service.

Rated 1 out of 5 stars

SCAM

i paid for 1 peso for downloading the photo but there was no photo downloaded, then after a day it charged me 599 pesos without notice, then when i visited their site there are no options for cancelling subscription.

23 April 2025
Unprompted review
Pixelcutout logo

Reply from Pixelcutout

Please feel free to contact us via email — we genuinely value every user’s feedback and take it seriously as we continue working to improve our service.

Rated 1 out of 5 stars

Its a scam there is no app or platform…

Its a scam there is no app or platform that can unsubscribe or unlink you payment account after the free trial, when i tried o cancel it cannot found any app or platform to cancel it. i was deducted 599.00 pesos without any way to refund it. do not link any payment account on this website, tried to email multiple time their website support@pixelcutoutcom but no response it a fake email for sure.

16 April 2025
Unprompted review
Pixelcutout logo

Reply from Pixelcutout

Please feel free to contact us via email — we genuinely value every user’s feedback and take it seriously as we continue working to improve our service.

Rated 3 out of 5 stars

please how to unsubscribe to this site…

please how to unsubscribe to this site help me please

17 April 2025
Unprompted review
Pixelcutout logo

Reply from Pixelcutout

Please feel free to contact us via email — we genuinely value every user’s feedback and take it seriously as we continue working to improve our service.

Rated 1 out of 5 stars

Billed me Php599 without permission

Billed me Php599 without permission.
How can I stop this auto charge.

16 April 2025
Unprompted review
Pixelcutout logo

Reply from Pixelcutout

Please feel free to contact us via email — we genuinely value every user’s feedback and take it seriously as we continue working to improve our service.

Rated 1 out of 5 stars

Already paid for HD Download

Already paid for HD Download, but still can't download the photos. Tried many times I even paid twice. Don't even try this one.

10 April 2025
Unprompted review
Pixelcutout logo

Reply from Pixelcutout

Thank you for contacting us. We're truly sorry to hear that you were disappointed. Please feel free to reach out to us via email — we truly value every user's feedback.
**PixelCutout Team**

Rated 5 out of 5 stars

Professional

Professional, reliable, and affordable! Pixelcutout makes photo editing easy and efficient. Their service is perfect for e-commerce, advertising, and creative projects.

5 February 2025
Show reviews in all languages. (98 reviews)

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