Parallels Reviews 1,776

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the company's subscription and payment practices, particularly regarding unexpected auto-renewals and charges without prior notification. Reviewers also reported issues with the product itself, finding it did not meet their expectations or stopped working after a period. The customer service was frequently criticized for being unhelpful and unresponsive, especially when dealing with refund requests. A large number of people also found the refund process to be problematic, with the company often refusing to issue refunds even for unused subscriptions or services. Some customers expressed significant frustration with the refund process, indicating they sought alternative methods to resolve payment discrepancies.

What people talk about most

Subscription

Clients share negative opinions on subscription, primarily due to issues with auto-renewal and cancellation.... See more

Product

People report negative experiences with product. Many customers express disappointment, citing issues like... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as the worst they have ever... See more

Refund

Customers express significant dissatisfaction with the refund process, particularly concerning auto-renewals.... See more

Payment

Consumers express strong dissatisfaction with the payment process, particularly regarding automatic renewals.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Software works well, but no option to buy lifetime license, expensive as hell subscription, shady practices around preventing users to cancel their subscription, it's a hard pass for me. I'll rather b... See more

Rated 1 out of 5 stars

Worst support ever (basically no answer). They took money from my customers credit card even after ending autorenoval (no products are shown in her account). They never answer or followed up any tocke... See more

Rated 1 out of 5 stars

I purchased a permanent license, and after 15 months, I can no longer use it because I am not allowed to install the latest version, and the old versions no longer work on my computer. There is no sup... See more

Rated 1 out of 5 stars

Watch out for auto renewal of this product. They don't send notification that the renewal is upcoming and will blindly charge your card on file without notice. I thought I had canceled the subscript... See more


Company details

  1. Software Company
  2. Computer Accessories Store

Information provided by various external sources

Parallels, a global leader in cross-platform development of virtualization software for macOS. Join over 6-million Mac users who run Windows, Linux, and other operating systems on macOS with Parallels Desktop without rebooting. Download a free 14-day trial of Parallels Desktop here: http://bit.ly/ParallelsDesktopTrialforTrustPilot


Contact info

  • 110 110th AVE NE Suite 410, 98004, Bellevue, United States

  • parallels.com

1.8

Poor

TrustScore 2 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

i find it useful

i find it useful, yet i believe there is room for improvement spatially for support of older os with apple M chips. also regarding ease of use and stability.

12 April 2023
Rated 5 out of 5 stars

I was a VM Fusion user and then had to…

I was a VM Fusion user and then had to update due to new MAC Pro. Fusion would not work so I had to load Parallels and I am so glad that Fusion did not work. Parallels works so much easier and more efficiently that Fusion ever did. I know that Apple has done quite a bit of work on battery life but Fusion would drain my battery in ~45 minutes when it was launched even if I was not using it. Parallels, and the new MAC I can run for hours and not have to plug in. Parallels is much easier to use and does not have any of the glitches that Fusion had.

13 April 2023
Rated 5 out of 5 stars

Hands off troubleshooting success

I presented the help team with a internet download issue. I also presented them with a challenge in that the work had to be done remotely and without their control of my system. Challenging. Anyway, the person was able to offer a solution without seeing my system that remedied the issue. Clearly an above average tech team.

13 April 2023
Rated 1 out of 5 stars

Extremely Misleading!

Extremely misleading. All photos show that Microsoft is the main VM so I thought it was part of it. Even during the trial, Microsoft 11 was the operating system. After the free trial, I purchased Parallels license. However, now it requires you to activate Microsoft separately, which means you have to purchase another license.

25 April 2023
Unprompted review
Rated 1 out of 5 stars

Terrible company as it made their…

Terrible company as it made their software so difficult to download and has nonexistent customer support requiring customers to search for hours for live assistance!
DO NOT PURCHASE ANYTHING from this company!

18 April 2023
Unprompted review
Rated 4 out of 5 stars

As a newcomer to Parallels

As a newcomer to Parallels, I have a lot to learn about the numerous features that this suite of software offers, providing a wide range of unique possibilities.
My goal is to acquire sufficient knowledge of the relevant functions to enable the use of 32-bit legacy software on a Macintosh while running the latest macOS systems

13 April 2023
Rated 5 out of 5 stars

Very needy toolbox (not only) for macOS

I use Toolbox on daily basis without any trouble for
- hide icons in taskbar
- windows manager for changing windows size/position
- current network download/upload statistics

I cannot imagine work with macOS withou Parallels Toolbox for years.

12 April 2023
Rated 5 out of 5 stars

Great support

I had a problem upgrading. Parallels Support sent me a detailed process to follow and followed up to make sure all had gone well. I am now running Parallels Desktop V18.2 on an M1 Mac Mini and an Intel-based PowerBook Pro. Started with V4 many years ago.

13 April 2023

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