OnePlus Reviews 3,459

I bought OnePlus pad go 2 and was faulty from the factory.I sent for repair. They received for repair on 16 January and they didn't repair yet.They are claiming that don't have the parts to repair.
I got in touch first with OnePlus on 16 February to try to find a solution.since then I emailed them almost daily.Until 3 march the only answer that I received is that this issue is priority and I get an answer asap.so far nothing has been done
They tried to give me a 20£ voucher.I refused as I don't planning to buy anything from them as I don't want to lose more money.
Big mistake buying from them.
I have over 2 months since I bought the tablet and I wasn't able to use so far.
Update: On 4 march they finally agreed to replace the device.Now they are claiming that device is out of stock and they can't send the replacement.
This is very strange.
The same device can be bought on their website with next working day delivery.If the device is out of stock as they claim,then probably should be also on their UK website out of stock.
Update:on 13 march I finally received my replacement tablet.It took 2 months and lots of emails.
The worst customer support ever.
They are not a customer orientated as they claim.They don't care about customers.
I will never buy anything again from them.
The worst experience ever

I ordered a brand new OnePlus phone and even paid for priority next-day delivery — the most expensive shipping option — expecting secure and professional handling. Instead, the packaged arrived damaged and the phone arrived with the box seal already broken. I never opened it because I couldn’t trust that the device hadn’t been tampered with.

What followed was over two months of delays, unclear processes and poor communication. Rather than offering a simple replacement (which should be standard in this situation), I was repeatedly pushed toward a refund, leaving me without a phone for weeks despite having already paid in full.

For a premium brand, this service is unacceptable. A broken seal on delivery should have been resolved quickly and professionally — not turned into a long and stressful experience for the customer.

I purchased a OnePlus 15 to replace my Google Pixel 6 pro. The new phone arrived, quickly and efficiently. The phone is wonderful, just as expected....but the issues around trade-in ... Unbelievable
First the trade in partner had no record of my trade in, despite me sending them the OnePlus invoice clearly showing it.

Eventually OnePlus customer service got them to accept it

My phone was in perfect working order, had spent it's entire life in a tuff case so had zero wear and tear, no scratches, nothing. Working perfectly no issues. I sent it off property wrapped in layers of bubble wrap, in it's tuff case, in a protective box.

A week later I received an email saying my phone had a defective screen. No proof, no evidence, nothing just a statement. They were then asking me to supply mailing labels so they could send it back.

I have traded in phones many times and never had any issues at all, Samsung, Google, even Blackberry.

I am waiting for OnePlus customer service to get back to me, but I am at this point completely put off the brand .

What a shambles

Update 18th February 2026- the trade in partner has forwards an image showing a few pixels in a corner not working. Something that wasn't there when the phone was mailed to them. In fairness maybe the damage occurred in transit, however the description of Defective Screen phone not operable is just not appropriate. Spoken to OnePlus customer service and told them that I expect them to get my phone back to me safely and at zero cost to myself. With all this shambles, my faith and belief in OnePlus is gone and over. So sad as the OnePlus 15 I now have is a good phone. Watch this space......

Update 20th February 2026 - today I received an email from OnePlus customer service saying they had no record of my order. Odd really as the person I spoke to a few days earlier had called the order up on their system. It's clear the customer service part of the company have no idea what they are doing. So I wipe my hands clean of OnePlus and I suggest if you are reading this you do too. I would give them zero stars if I could. It's a real shame as the phone I bought is a joy to use.

Update - Have spoken to Oneplus as I tried to raise the payment to their partner but my banks system wont let me, as the business address is in Italy, but the bank details are in Lithuania and their scam checking system won't let me raise the payment. I have now asked (told) oneplus that they must get my phone back safely as I cannot and that they cannot simply pass this off as an issue of a third party. Its getting serious now as my property is technically "kidnapped". As a side note they also had two cases in their system on this so the issue was running around the houses internally it seems - hence the email i received. Watch this space......

Final outcome - OnePlus have completely washed their hands clean of this issue as they seem to have done in all the other cases on this review site. My recommendation is to completely avoid OnePlus. They obviously don't value customers as they say otherwise they would have resolved and changed this inoperable trade in process

Very helpful customer service. I ordered an item which I didn't need, my mistake and they were very understanding and followed up by emails until the situation was resolved. My family and I all have OnePlus phones and tablets and work perfectly. Maybe they are improving after some poor reviews.

They're in business with mondo affari an italian business running a trade in scam for oneplus's UK customers (I don't know if it's the same for other countries). They're not giving a fair price for the phone and then trying to charge you to have it sent back.
Don't fall for this like I did.
The customer service will not lift a finger about this issue despite it being their fault.

ONEPLUS WATCHES. BEWARE.
Read This Before You Buy.

1. The OnePlus Watch 2 comes with 32GB of storage BUT there is no way on their OHealth app to load your own MP3 music files onto the watch. You can only download music from subscription services such as Spotify etc.

2. You can only connect one Oneplus watch at a time to their app. If you want to pair another you have to factory reset the other watch before being able to connect the other watch. UNBELIEVABLE !!!!! How stupid is this.

I will be returning my purchase immediately.

I was going to buy a phone from this company with the option to trade in my old phone.My Pixel 9xl Pro phone was in excellent condition and was valued at 380 euros.I received an email that my phone was rated category B and would be priced at 160 euros. I had to agree or return it for an additional 27 euros.After you, it was clear to me that it was not worth doing business with OnePlus.I returned them a new phone and had to pay 20 euros for shipping my old one, but another problem awaited me.When returning their products, it's been more than two weeks and I still can't get my money back.

Bought a tablet, was given a quote for a trade-in, sounded good. Tablet ships, then I get an email cancelling my trade-in saying they can't ship from my location. I tell them they have no problem shipping *to* my location so the mail works both ways. Customer service goes silent. I receive my tablet and immediately request a return mailing label, and get one. I ship the tablet back (via FedEx) and tell them to refund me immediately. No answer for 4 days. We'll see what happens when they actually receive my tablet back.

Up until there was a problem the customer service responded within 24 hours. Now that there is a problem (and they have my money) nothing.

Do not ever buy anything from these criminals. Returned defective crappy phone 6 weeks ago still waiting for refund. Zero communications. I have to message these people daily and there are no updates. Pathetic

I purchased a Oneplus 15R and sent my Oneplus 13 as part of the trade in service, the previous year i done the same and they classified my phone as Grade C which was incorrect but i let it go, this time before i posted my phone i got it professionally inspected at an electronic store who classified it as Grade A used, so i posted the phone, can you imagine my dismay when Mondo Affari who are the trad ein service Oneplus use contacted me to say my phone is classified as Grade C again and offered me €176, i refuted this and put in a complaint but they will not budge on this, so i cannot stress enough do not send your phone to Oneplus as part of a trade in, they will only try and scam you, my oneplus 13 is in pristine condition and as i said it was classified as Grade A condition after i paid to have it professional inspected at an electronics store, so in future i will just sell this phone myself , under no circumstances use this service, they are scammers.

I ordered a OnePlus 15R. It was sent via royal mail but did not arrive. Once OnePlus eventually agreed it was lost in transit they then they told me that the phone and case were out of stock. They had no idea when they could supply my order. They offered no compensation. Only refund or wait. For someone who has purchased 3 OnePlus phones I am very disappointed with their support, concern and interest. I suggested an alternative solution but they simply said no. Wait or refund. It's been almost 8 weeks since I ordered the phone.

Added after OnePlus reply
Your reply says I should see the email sent to me. I have had no additional emails from OnePlus. So your reply is to try and make it seem like you are taking interest in my complaint and you are actually doing something. You are not taking my complaint seriously and don't try and cover this up.

I bought a OnePlus Watch 3 and it came out defected out of the box (line in the screen). I returned it the same day and it's been 2 weeks but still they don't provide me any information regarding the replacement and just tell me different things each time. Bullshit company.

I purchased a nord 5 with my nord 3 5g as trade in, it was in excellent condition. I was offered £80 for it which is low but still ok, had to send the phone to italy and after 2 weeks I was told the phone has been used. OF COURSE IT'S USED!! THAT'S HOW TRADE IN WORKS.
so they rejected my trade in and asked for an extra 27 euros to send it back to me.
So instead of getting a discount iam now paying even more to begin with.
My trade in experience with samsung was excellent and unfortunately I thought oneplus would be the same.
Avoid trading in your old phone, in fact this will be my last oneplus.
Total scam just to make more money.

HELLO THIS IS MAHENDRA FROM VISHAKAPATNAM (VIZAG) I GOT AN GREEN LINE'S 🦠🦠🦠 PROBLEM With MY 7 PRO WENT TO ONEPLUS SERVICES CENTER THEY SAID SIR GIVE ME 2 HOURS WE FIX THE PROBLEM AND THEY ASK ME TO TAKE A BACKUP ALL MY DATA'S IN MY MOBILE I SAID OK I GAVE MY MOBILE TO THEM WE FINISHED ALL FORMALITIES I GAVE MOBILE TO THEM AFTER 2 HOURS I GOT CALL 🤙 FROM SERVICE CENTRE YOU MOBILE IS READY COME AND COLLECT IT I WENT RECIVED IT BUT I DIDN'T BELIEVE IT AMAZING IT BECOME A BRAND NEW MOBILE AGAIN ❤️❤️❤️😍😍 REALLY THANK YOU VERY MUCH 🤝🤝🙏🙏 keep going 1+ like this for the lacks you coustomer smile for your support 💪💪 🤩🙏🙏🙏

I purchased the OnePlus Pad 3 from the official store, expecting a modern tablet to include a GPS chip. It turns out it does not. The screen brightness is also insufficient for use in direct sunlight.

Customer support was extremely frustrating. Even the team seemed unaware the tablet lacks GPS. I had to explain the issue multiple times and exchanged 42 emails before this was acknowledged. The device was sent to the service center and returned as “no fault found,” without proper real-world testing.

The only solution offered was a €50 voucher, which I declined. For a product bought from the official store, this level of service is unacceptable.

Avoid one plus, I use to have a great love for one plus and have owned several handsets in the past, I used their trade in service it's been almost 4 months they have not yet paid me for my trade in device and refuse to return it. Absolutely disgusted their customer service is useless and they reply with "oh it's a third party so go through them" yet they continue to use them.

Returning my phone since I thankfully learned OnePlus is introducing ARB. Why ruin an otherwise good phone line..

Disgraceful trade-in scam. Loyal customer screwed. £900 phone gone. Never buying OnePlus again.

I have been a loyal OnePlus customer for years, and this experience has completely destroyed any trust I had in the brand.

I bought a brand-new OnePlus 15, then traded in my 10-month-old, immaculate OnePlus 13 (512GB) worth around £900, using a FedEx shipping label provided as part of the official OnePlus trade-in programme with Mondo Affari.

I also own a OnePlus tablet and a OnePlus watch. I was fully bought into the ecosystem.

That loyalty counted for absolutely nothing.

FedEx formally declared the trade-in parcel LOST while in transit. What followed was a disgusting blame-shifting circus:

• OnePlus blamed their trade-in partner Mondo Affari
• Mondo Affari blamed FedEx
• FedEx admitted the parcel is lost but said the maximum compensation is £4 because Mondo Affari did not pay for shipping insurance
• Mondo Affari then claimed they are not responsible because FedEx lost the package

So the end result is simple:
My phone is gone.
I have no reimbursement.
And I am being offered £4 for a £900 device.

Weeks of emails and live chats produced nothing but scripted responses, fake escalations, and outright contradictions. OnePlus repeatedly refused to take responsibility, despite the fact they arranged the trade-in, selected the subcontractors, and provided the shipping label.

This is not bad luck. This is a deliberately fragmented system where everyone washes their hands and the customer pays the price.

I upgraded in good faith. I followed their process exactly. I lost a £900 phone.

I will never buy another OnePlus device again, and I strongly advise anyone considering their trade-in programme to stay well away. If something goes wrong, you will be abandoned.

Absolutely shameful behaviour from a company that clearly does not value its customers.

Poor customer services. Had a one plus open internal screen ended up with a green line on it sent it away to there repair company who tried to say it was my fault also battery faulty after a couple of years would not buy a one plus phone ever again and certainly wouldn't recommend them