OKX Reviews 1,621

All of the cryptocurrency in my OKX wallet is inaccessible because it will accept INCOMING transfers without requiring the purchase of a separate network token to pay the fee, but that is not the case with outgoing transfers. So, if you receive any BTC, USDC, USDT, etc., it is virtually stuck in your OKX wallet, because you can’t withdraw it without network tokens, and as soon as you purchase those network tokens on the OKX app using your connected OKX wallet, those funds become frozen. So GOOD LUCK ACCESSING YOUR MONEY ONCE IT’S IN THERE…

HAD I LEFT MY CRYPTO IN THE EXTERNAL ROBINHOOD WALLET where I had purchased it, I WOULD’VE BEEN ABLE TO TRANSFER IT IMMEDIATELY to any other wallet of my choosing FOR IMMEDIATE AVAILABILITY AND TO WITHDRAW THE TOKENS AS SPENDABLE USD to a bank account for a minimal fee.

Instead, I have wasted money on countless fees for pointless transactions, purchasing network tokens I can’t use and paying a fee for it, purchasing different crypto on different networks trying to facilitate an external transfer… but EVERY OUTGOING TRANSFER on a different network REQUIRES A NEW NETWORK TOKEN for fee payment THAT YOU CAN BUY, BUT THAT CAN NO LONGER BE APPLIED TO AN EXTERNAL TRANSFER FEE ONCE YOU DO.

So I’ve spent my regular, legal tender US dollars in vain collecting a bunch of useless cryptocurrency and network tokens that I cannot access or benefit from in any way. I can just look at it, and trade it around within the OKX platform, with them collecting fees on every transaction.

The 4-5 star reviews on the Apple App Store must’ve been left by paid bots.*

*Disclosure, this my own speculation about the bots. I am not stating this as fact. Please do not remove my review for making unverified claims. It’s just the conclusion I’ve drawn based on the TrustPilot reviews, which are in stark contrast to those on the App Store, and my own personal experience.

I am writing this to express my deep frustration and disappointment with OKX's verification process. As a highly qualified professional living legally in Germany under a Blue Card (Aufenthaltstitel), I expected a transparent and professional onboarding process. Instead, I was met with systemic rejection and a total lack of accountability.
I provided my official German residence permit (Blue Card), which is a legally binding document within the European Union. Despite my legal status and being a tax-paying resident in one of the most strictly regulated financial markets in the world, my verification was denied.
The worst part was the interaction with their technical support. After reaching out to understand the issue, I received a cold, generic response stating that they "cannot provide services" and "cannot disclose the reason why." This level of opacity is unacceptable for a global financial platform. It feels like a direct case of discrimination based on origin, completely ignoring my legal residency and professional standing in Germany.
If you are an expat or a legal resident in the EU with a background that doesn't fit their narrow automated algorithms, do not waste your time. OKX does not value its potential users and hides behind "internal policies" to avoid providing decent customer service. There are plenty of other exchanges that actually respect EU law and their customers' dignity.

Yeah what people say is really true. I really think they're scamming a lot of people. I had noticed that when I put in an exchange trade just for little money maybe a thousand here a couple thousand there. It usually shows like 50 cents or something for a trade on the commission.. But even when you do a trade I've been seeing that my money goes down many dollars when it doesn't even move much. I just let it be thinking that maybe something did change too much in the market but now I'm for sure. I did a $2,000 trade for Bitcoin and the price only moved maybe $50 $60 maybe even less and somehow right after the trades placed it goes down $8.. Bitcoin isn't moving that fast it's like they're scamming tons of dollars on the fees that you're not supposed to notice acting like the market is moved that much. They're doing a lot of hidden things I'm quite sure. I'm wondering if I'll ever even be able to get my money out.

Order number: 260507213712773
This app is just a scam. They help scammers to steal other people's money and I beleive they get a cut from it because I can only think of it that way. When you favour a scammer this is what it looks like. I had been on the platform for last say 4 to 5 years. I never did anything wrong my only fault was that I never thought that I would get scammed on this platform but I was wrong. I happened to sell my usdt on 05/07/2026, 18:37:13 using p2p as I always had. The guy sent me payment on my bank I received it everything looks good untill the very next day this same guy disluted the payment and told his bank that he did not intended to send this payment so please refund it. You can say he just charged back on that same amount. Now the deal is I instantly opened the order dispute with OKX support and told them everything. They said I need to show proof of my bank stating that this amount is disputed. I recorded everything the official email and screenshots with my bank chat support and all. After that they said they will respond to that within 24 hours. I thiught okay I have time I should go to sleep as it was already late 4 in the morning. But when I wakeup today it's resolved literally they gave the final decision in the scammer favour. Now one with his right mind tell me this why they don't care to punish the scammer and help out the victim like me instead because they are getting a cut from that amount or why just tell me this. I again disputed the order lets see how far they will go to support scammers. Pathetic app pathetic customer service.

I have traded crypto for years across multiple major exchanges including Binance, Gate, Bybit, Bitget, and OKX, with cumulative trading history exceeding 20 BTC over time. Across these platforms, I maintained high-tier verified merchant status and built a strong record of completed trades and account compliance.

On OKX alone, I traded roughly 80,000 USDT in a relatively short period as a verified P2P merchant. Despite this history, my experience with OKX P2P support and appeals has been extremely disappointing.

After a dispute with a counterparty, I contacted the MENA merchant support Telegram operated by @OKXP2PMENA (+44 7457 427749), whose role is supposedly to assist merchants in the region. Instead of receiving meaningful support or a fair resolution process, the situation escalated into an argument after repeated delays, lack of action, and poor communication regarding my case.

Shortly after this altercation, my P2P access was permanently suspended;

* impartiality of the review process,
* professionalism of merchant support,
* abuse of discretionary enforcement powers,
* lack of transparent appeal procedures,
* and disproportionate punishment despite substantial verified trading history and high-tier merchant verification across multiple exchanges.

My biggest issue is not even the restriction itself — compliance reviews are understandable in crypto — but rather:

* vague accusations,
* lack of clear evidence,
* copy-paste responses,
* no meaningful escalation path,
* and support systems that appear opaque and unaccountable.

A merchant with substantial verified trading history and high-tier verification across multiple exchanges should not be treated this way without transparent reasoning and a fair appeals process.

I strongly advise P2P merchants to understand the risks of relying too heavily on centralized P2P systems where support decisions can materially affect your business with limited accountability.

I have preserved screenshots, chat logs, appeal communications, and account history documenting the situation.

update:
Ticket ID #34283798

Unfortunately, unhelpful customer service, communicated with them on several occasions to increase my deposit and withdrawal limit with no luck. send emails containing the whole conversation from day one but still with no resolution. and a repeat it pre- scripted answers
Advice : set your trading target high when you open your account and set your trading frequency high as it seems they take your input and stick to it

The negative reviews on this company are spot on. I had my Okx account for a bit but never used until recently. I made one purchase just one and they locked my account with my money. I contacted their version of what they call support and got stupid responses in some language I couldn’t even read. No resolution at all. In the end they left me no choice but to do a charge back on my purchase since they were keeping my money. I found out a few days after my acct was locked a friend sent me 200$ in crypto to Okx which they are still holding. It’s called theft Okx it’s not ur money it’s mine. To lock someone’s acct after a purchase and being sent money is called stealing. Last time I looked that was illegal. All Okx says is your accts under review when I contact chat support and you will get a email update, for about a month now. For what a purchase I made? Isn’t that what ur platform is for? What the world is wrong with these companies? They have yet as of today to unlock my account, give me money or even give me a reason why it’s locked to begin with!!

In response to OKX support ticket number is 6834826. I have contacted support I have 12 emails that prove that.

Do not use this service. My funds have been locked up for over a month. Today, May 5, is the day that they were supposed to be released. When login into my account today, I found out that that was a complete lie. Not only that, they make it almost impossible to do anything within the account or application. You’re supposed to be able to have smooth transactions and no hold on your crypto anywhere, but this isn’t the case. They make you jump through burning hoops just to even see your crypto again. This is a bold statement, but I believe this a fraud company. If they weren’t then I would be able to use my money the way I want to use my money. I don’t wanna continue to have to trade my crypto within the app while continuing to lose it at the same time that’s the only place I can move it to is within the app. I don’t know how they haven’t been shut down.

One more thing. Their customer service is horrible. It takes days for them to even reply and when they do reply, they give you an excuse, hoping you understand, and then no way of even talking to them afterwards, except submitting another ticket that they say the same thing for.

Terrible company. Unprofessional customer service. They hold you funds and prevent you from making any withdrawals or transfers outside if the platform. The support team never had any ideas what is wrong with your account, they always have to check with another team and they take forever to do it. Don't waste your time trying to do business with this company they're a fake and fraud and all they want it do is steal your money.

OKX is blocking my account for reasons they cannot explain. A simple withdraw back to my approved bank account of just 400 USD is not possible.

I can only recommend never use this platform.

Worst ever crypto platform !!! Believe me.They will rob your Money and never answear why because it’s confident.They canceled my bonus and didin’t have the guts to tell me why.Don’t invest in them and don’t participate in campaigns with them because they wont Pay you.I lost 100$ to do a campaign and they canceled the bonus although i did just what they asked for.I have screenshot to prove it.

I am writing to file a complaint against OKX Wallet regarding an issue with my funds being held without proper notice or justification.

Recently, I mistakenly deposited $50 into the wrong wallet within the platform. After realizing the error, I attempted to withdraw the funds. However, my withdrawal was placed on hold.

What concerns me is that:

* The platform did not clearly disclose that such a hold would be applied.
* After one hold period ended, another hold was immediately placed on my account.
* I urgently need access to my funds and cannot afford to wait several additional days.

This situation has caused me financial inconvenience and frustration, especially since I was not properly informed about these policies beforehand.

Ithey cuse me a lots of issue i file lowsuit in smal claim court .they ignoring me and not assist me at all .

Avoid these criminals at all costs; they are scammers who only want your deposit. I had a bad experience with them and lost so much money. Knowing #Crop#Mines# has helped me get to my feet. They are consistent in their services and pay promptly without any problem.

On August 24, 2026, I received an email informing me that I had won a bid on a P2P ad and that my ad would be running for 24 hours the following day. Since this type of auction was completely unfamiliar to me, I noticed a new category called "Ad bidding" had been added to my profile. However, all I could see there was that I could bid on various ads.

After discovering in my transactions that OKX had deducted 1,500 USDT from my account with a note indicating an ad bidding fee, I immediately contacted their chat support. Initially, they told me it wasn't a fee, but rather that the amount had been frozen and would be released for sale later. Later, they told me it was indeed the bidder's fee.

Although I immediately objected, stating that I didn't want to use the offer, I was repeatedly asked to make a video of the bidding page to prove that I had no access to the auctions. Despite providing proof multiple times on ticket 33844382, OKX refused to refund my 1,500 USDT, arguing that I had placed the bid myself and therefore owed the payment even though I hadn't used the item.

Therefore, I unfortunately have to file a criminal complaint.

The merchants associated with OKX are scammers.They send money and after release of crypto,they reverse transactions and OKX does nothing.

I have been verified for a long time but suddenly they came back and ask proof of salary after attempting how many times they came back ask for bank statement ,after thay they came payslip, after that tax document. And all those just to inform them to close tmy account. Never again with them they don't know what there doing. Asking asking asking and there answer is about our compliance and regulatory.

Shocking service. We have been trying to withdraw $100,000 from our account for the last 3 weeks and after spending hours and hours on hold with their customer service, resubmitting docs, requesting for funds to be transferred manually because they couldn't fix tech issues on their app, we are still waiting. Now using our lawyer to get funds out.

Feels clipped, not expanded. Work on #Echomies#. Systems tune timing. Earnings roll in.

Yeah, like everyone on here has been saying.. this company, the customer service, all of it is bull*hit. What happened today 1) did not receive my sign up bonus. 2) hid from me that they hold all of your deposit and assets for at least a week (thats what i was just told) 3) had to talk to a person who doesn't know how to spell correctly. this place is terrible. frauds, thieves, garbage

Okx has kept £165,000 of my money which was not given to them for investing but to try and get my money out. They have miserably failed leaving me in a dilema because to get through to anyone you need a degree in computing and not be an 80 year old with a quiver, I can quote a number to them 33022278 which may help them confuse me and for them to put my money towards their yearly profits rather than back into an empty UK bank account. They seem unable to communicate on a level that I can deal with.