Offeco Reviews 1,275

Great price and great chair. Most of the chair was new but not all of it seemed new. Still an excellent price and chair!

Got my Herman Miller chair with no problems! Looks like new

The service was great, I had a couple of questions but they helped me in a matter of minutes.

Very happy with the ordered Aeron Remastered, even though it’s refurbished it looks new. I also made a mistake when ordering and the support was very helpful and quickly resolved my issue. Thanks

I got helpful advice on their chat before buying my Vitra chair. After ordering, the chair was at my door in only 1 week. The product is in perfect condition and the price was amazing. 10/10 experience, highly recommend.

Everything went smoothly. Received a refurbished chair that matched the expectations.

Last week I ordered a refurbished Herman Miller Sayl (condition A).

However, the chair arrived:
- completely disassembled, including internal mechanism parts
- with one bent metal guide rail

The product page does not mention that the customer must fully assemble the chair, including internal parts.
In my opinion, “refurbished” should mean cleaned, checked, and ready to use — not a DIY rebuild.

I appreciate that Offeco responded promptly to my report and acknowledged the issue.
However, due to the unexpected condition of the product, I decided to purchase another chair locally instead.

Not a scam, but the listing should clearly state the actual condition to avoid misunderstandings.

Chair is really good and the price is quite competitive. Condition was good for a used chair. Refurbishing could be a bit better to get the chair to mint condition, but it’s expected given the significant discount vs new.

Received the wrong chair (or the correct chair with the wrong attachments after explicitly being informed that the correct attachment would be included). As well, there was a promo running to get soft wheels included which were not included.

The whole process to correct this is also taking unnecessarily long.

When i have the right chair I'll update this review.

Edit from 1 Star:
The team is now in contact with me, and have arranged a replacement. Once aware of the problem it seems the team is doing what they can to assist.

Edit from 3 Star:
The new chair arrived and I am happy with the response of the team. Overall all a decent resolution, but with a bit of a bumpy start. Once aware of the issue though the team did what they could to rectify the issue.

Fantastic experience!
Excellent customer service, great advice. Fast order processing and shipping as promised. The chair arrived in excellent condition. Super happy about all the experience. Thank you!

I’m extremely satisfied with my Steelcase Leap V2. The chair is excellent — very comfortable, highly adjustable, and the Atlas headrest is a perfect addition for long hours of work. The entire buying experience was flawless: prompt communication, fast responses to my questions, and everything arrived in perfect condition. Highly recommended!

Great experience!

Starting from the chat service, the delivery and even some questions in between.
always nice and helpful.

The quite expensive chair was packed with great care and came to Germany in perfect condition.

The Chair quality is flawless, I can't tell any marks or something like that, way better then I expected from a refurbished model.

overall I have not a single negative thing to say.
10/10

I ordered a Herman Miller 2 chair with a mesh back but instead received one with the plastic back. I contacted them on e-mail and they sent me the correct mesh back for no additional charge a week or two later. In short, you can trust that even if something will go wrong (which I think will be rare), it will get fixed with an option that you'll be happy with.

Chair looks in very good state and was shipped very fast. Unfortunately, one piece felt out of its place during transport but support helped put everything in place.

Initially, I waited for about a week for the chair to be shipped, but they only sent it after I contacted them directly and reminded them about the order.
Then I received torn apart, with multiple broken plastic parts, a ripped hand support, torn apart seating foam, and the sitting mesh, which was dirty in some sauce/yoghurt/or I don't even want to imagine what.
After I complained about it and sent them a photo, they apologised and tried to solve it by suggesting a 20% discount for the chair (which looked like it was found in the trash), or to send me the new part.
Surely, I agreed to receive the new part and waited another week.
Eventually, the new part appeared to be way better, even though it was very noticeable that the chair was used a lot, broken plastic parts again, but not as important and noticeable as before, shaky hand support (I did not mind, since I don't use it), and a little shaking of the chair in general.
I sent a video to them, showing the shakiness of the chair, but I was convinced that it's not an issue, and it's the way the chair functions.
It calmed me down for a week or so, and for a moment, I thought that maybe I hadn't fixed something when assembling the chair, and it would go away over time.
After extensive usage, I eventually realised that it's a defective chair again with a bad cylinder.
Not sure how we will solve this issue, but unfortunately, I do regret the purchase a lot and wish I had bought a new one from the beginning.

A few things you need to know about Offeco:

1. FANTASTIC customer support - quick, very knowledgeable, great attitude

2. Products are in very good condition. I got a Steelcase Amia leather, assembled it in 5 minutes and it works great. Almost like brand new.

3. Pricing & shipping costs are fair. You are not likely to find a better deal especially if you are in Europe

4. And to emphasize again - customer support. They go out of their way to help. In my case, even during their lunch break

I am updating this review as the issue was quickly resolved by the online chat. I had an issue with the chair i bought but they immediately sent a replacement!

Greatest customer support i ever had to deal with. They offer a live chat and are always very kind and eager to help. Also there prices were much better than at other refurbished sites. Would definetly buy again here

Good quality product, nothing is perfect but excellent experience in terms of communication and shipping. It is my first decent chair so i have no comparison to make, would use them again. Bought a Leap v2 (showroom).

It took me a while to get the shipment information, but in the end it got delivered to my address within 5 work days, as promised by the company. I couldn't be home but it was super easy to schedule another delivery appointment with them. The chair arrived in good condition and I'm happy with the product!