It was a competitive result using Confused.Com. It was self-explanatory of what your needs are and how to complete. The frustrating and repetitive process of paying was infuriating over 2 days. I c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m only giving 4 stars because going through the on line forms when you get to payments it kept on taking me to virtual advisor this happened 5 or 6 times. Eventually I cancelled everything and start... See more
Company replied
Unable to contact this company despite being in chats with wait times of 10min and 5 mins, over 1 hour and no response whatsoever. I need to cancel my policy as I have sold my car, Would not use again... See more
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Easy to set up cover at a very reasonable cost. The noted Defacto 5 stars added confidence to the decision to go with nutshell. Trust Pilot rating however doesn't match that at 3.6 Somewhat concerne... See more
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Company details
Written by the company
At nutshell, we’ve got car insurance cracked. Quite frankly, it’s been too complicated for too long. So, in a nutshell we are changing insurance for the better. We all know that sometimes, nutty things can happen. If you’ve had a bump, been hit by an uninsured driver, or even put in the wrong kind of fuel, we’ve got your back. Our claims team will help keep you moving and make the process as pain-free as possible, by treating people… well like… people. Car insurance is confusing enough, so to take out the hassle, we’ve included Motor Legal Protection in your cover for free. Not only that, but if you need to make a change, we won’t charge you admin fees. It’s all about the little wins in life, right?! We get that sitting on the phone for hours on end trying to sort out your motor insurance is far from ideal. That’s why we offer fuss-free, online servicing that allows you to view your policy documents 24/7. We have set out right from the start to make our experience as smooth as possible, so you can get on with doing the things that are important to you. That’s what we’re all about… insurance in a nutshell. Find out more at nutshell-insure.co.uk
Contact info
United Kingdom
- nutshell-insure.co.uk
3.5
Average
2K reviews
Asks customers to review
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A Good competitive quote
A Good competitive quote, Nice and easy to understand, Well. dune.
4 April 2026
Reply from nutshell Insure
Hello,
Thank you for your brilliant review!
We’re so glad to hear you found our quote competitive, clear, and easy to understand. Making things simple and valuable for our customers is exactly what we aim for at Nutshell Insurance!
Welcome to the Nutshell family.
Thanks Laura
Slow -Having checked my documents prior to…
Having checked my documents prior to the policy even taking effect and within the 14 day cool off, I found something that was entered wrong.
To report this took three attempts over two days and over and hour and a half later (third time) to correct!
The outcome cost me more money - even though nutshell had put the listing down as two separate things - not my fault.
I did consider cancelling the policy, but the charge to do that was more than rectifying their anomaly even though it was well within the 14 day cool off!
Not a great start to a new policy that is not yet in force for at least another week or more!
Not a speedy process, very slow response to each question or answer written in the chat box.
Not sure if I would recommend.
4 April 2026
Unprompted review
Reply from nutshell Insure
Hi Vivienne,
Thanks for sharing your experience — we’re really sorry your policy setup wasn’t smooth.
We understand how frustrating it must have been to spend so long correcting something that wasn’t your fault, especially within the cool-off period, and that the process felt slow and confusing.
Your feedback is really valuable and highlights where we need to improve communication and response times for new policies. If you would like us to assist you further with this, please send your policy details to us at reviews@nutshell-insure.co.uk.
Vicky
Easy and quick to do online
2 April 2026
Unprompted review
Reply from nutshell Insure
Hi Sam,
Thank you for your fantastic 5 star review!
We’re happy to hear that our online process was easy and quick—making things simple and hassle-free is exactly what we aim for at Nutshell Insurance!
Thanks for choosing us!
Laura
Might as well talk to a brick wall
2 April 2026
Unprompted review
Reply from nutshell Insure
Hi,
I am sorry to hear that you don't feel listened to or correctly supported; I can understand that will be really frustrating.
Please send us your policy details along with as much information as possible about the issue to reviews@nutshell-insure.co.uk and we will do our best to assist you.
Vicky
Lou's experience.
Very efficient. My policy was set up in no time & communication was spot on. Would definitely recommend.
21 March 2026
Reply from nutshell Insure
Hey Lou,
Thank you for your fantastic 5 star review!
We’re delighted to hear to hear that your policy was set up quickly and that our communication hit the mark. Your recommendation really means allot—making things fast and smooth is exactly what we aim for!
Thanks for choosing Nutshell Insurance!
Laura
Do not insure with this company!
Company contacted us for various forms of proof for both 1st and 2nd driver. Licence, proof of address, V5 and even proof of occupation which was odd. Despite providing all this information I just received an email saying that the car insurance has been cancelled. There was no reason stated as to why it was cancelled. And to top it off there's a cancellation fee as well! I paid the car insurance in full for the whole year. 6 months in they ask for all this proof. So when all this proof was presented why on earth would the insurance be cancelled?? The customer service is atrocious. Its so scripted and you dont get the help or information that you need. They repeat the same script over and over again. No way of speaking to a manager either. I was actually really happy with this company for the past 6 months till this just happened. Now I know to stick with the well known insurance companies. I knew there was a reason I hadn't heard of this company before. Absolutely appalling!
I received a response from nutshell to email what took place. What would be the point now of emailing you and get it looked into when you left me without insurance?! I had to find another company and insure with them
4 April 2026
Unprompted review
Reply from nutshell Insure
Hey Rouge N,
Thank you for sharing your experience, and we’re very sorry to hear about the issues you’ve faced.
We understand how frustrating it must be to provide all requested documentation, only to have your policy cancelled unexpectedly and a fee applied, especially after being satisfied with the service previously.
We’d like the opportunity to look into this further. Please could you email your details to reviews@nutshell-insure.co.uk so our team can investigate.
Thank you,
Rachel
Good and easy to deal with online
Good and easy to deal with online. Saved me over £250 on the price I received from my current insurance company.
2 April 2026
Unprompted review
Reply from nutshell Insure
Hi Richard,
Thank you for your amazing review!
We’re so excited to hear that our online service was easy to use and that you saved over £250 compared to your previous insurer—that’s exactly the kind of difference we love to make!
Thanks for choosing Nutshell Insurance!
Laura
Company not honouring there terms
Today 3rd April I setup an insurance policy for my car (139156004) with the start date 25 days forward (28th April). As soon as I checked policy showed old incorrect address, chatted with advisor to get address corected however informed additional fee of £130. Requested this policy be immediatly cancelled however informed £25 cancellation fee! COMPANY NOT MEETING TERMS STATED ON THERE WEB PAGE "you will be charged £25 if you cancel your policy within 14 dyas of your policy start date". I am cancelling 25 days before. BEST ADVISE STAY WELL CLEAR OF THIS COMPANY AS THEY DON'T MEET THERE OWN TERMS
3 April 2026
Unprompted review
Reply from nutshell Insure
Hi Ann,
I'm sorry to hear about your experience recently. I can see a member of our team has spoken with you regarding this but please don't hesitate to contact our customer service team if your wish to discuss this further.
Rachel
Reply from nutshell Insure
Hey Craig,
Thank you for your fantastic 5 star review!
We’re thrilled to hear you found our car insurance quote competitive and our website easy to use. Making things simple and giving great value is exactly what we aim for!
Welcome to the Nutshell family!
Laura
Poor service, poor company
I rung to speak with a agent to establish details around my policy relating to windscreen replacement. Not one agent could tell me if I keep my no claims, the cost or if I have replacement cover at all despite looking at my policy. They gave me a number to speak with claims people regain my policy.
However both times the number they gave me went to the windscreen company who obviously no nothing about my policy details.
Trying to speak with a manager or someone English was impossible and it was very hard for them to appear to understand what I was asking or saying.
Poor insurance and poor customer service. Please go elsewhere if thinking about insurance.
28 March 2026
Unprompted review
Reply from nutshell Insure
Hi Dean,
Thank you for taking the time to leave us your review and I'm very sorry to hear about your experience.
We understand how important it is to receive clear and accurate information about your policy, especially when it relates to cover and potential claims. It’s disappointing to hear that this wasn’t provided and that you were directed to the wrong contact, adding to your frustration.
Please email your review and details to us at socialresponders@bglgroup.co.uk so we can escalate your concerns to our Customer Relations team.
Thank you,
Rachel
Reply from nutshell Insure
Hi,
Thank you for your fantastic review!
We’re so pleased to hear that you found everything quick and informative—that’s exactly the experience we aim to deliver. It’s great to know we could make things simple and clear for you.
Thanks for choosing Nutshell Insurance!
Laura
Excellent cover at an excellent price
Although there is no customer service phone, the application via GoCompare was fine with a very very good price. So far, so good!
1 April 2026
Unprompted review
Reply from nutshell Insure
Hi Linda,
Thanks for your 5 star review and feedback! It's fantastic to hear you were happy with the premium!
Kirsty
Outrageous cancellation charge
I wanted to add my daughter to my policy as she is learning to drive but they wouldn't add her on leaving me no choice but to cancel the policy and go elsewhere - I then get charged £48 to cancel it!
2 April 2026
Unprompted review
Reply from nutshell Insure
Hi Liz,
I am very sorry to hear that you are not happy with your Nutshell experience!
Adding a learned driver is an increase in risk and the decision for changes such as this comes directly from the underwriter, which we are not able to challenge or change.
If you choose to cancel the policy as a result, then the cancellation fees do apply in line with policy terms and conditions.
If you would like us to take another look at this, please send your policy details to us at reviews@nutshell-insure.co.uk.
Vicky
Absolutely disgusting customer service
Absolutely disgusting customer service, no complaints procedure to talk to a manager, agents are not knowledgeable or helpful, con men take your money and cancel your insurance. STEER CLEAR!!!!!!!!
24 March 2026
Unprompted review
Reply from nutshell Insure
Hi Carly,
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback.
This certainly isn’t the level of service we aim to provide, and it’s concerning to hear how strongly you feel about what’s happened. We take comments like this very seriously, especially when it comes to customer support and communication.
We’d genuinely like the opportunity to look into this further for you and make things right. Please could you email us with your policy details at reviews@nutshell-insure.co.uk so we can investigate your case and ensure your concerns are properly addressed?
Thank you again for bringing this to our attention.
Laura
Easy to get insurance policy first class
31 March 2026
Reply from nutshell Insure
Hello,
Thank you so much for your fantastic review!
We’re thrilled to hear you found it easy to get your insurance policy and that your experience was first class – that’s exactly what we love to hear!
At Nutshell, we’re all about making insurance simple and straightforward, so it’s great to know we hit the mark for you. If you ever need anything, we’re always here to help. Thanks again for choosing Nutshell Insurance!
Laura
Reply from nutshell Insure
Hi John,
Thank you for your five-star review!
Vicky
Online chat only, no telephone number.
I had a problem and used the online chat. It took around an hour to deal with it and then the chat was closed by the operator without any details. Someone rang me later to help with the problem and everything was resolved.
31 March 2026
Reply from nutshell Insure
Hi Suzanne,
Thank you for taking the time to leave your review. I'm sorry to hear about your online experience and will be in touch to get the matter resolved.
Rachel
Such an easy and simple process
Such an easy and simple process, highly recommend.
Lovely follow up emails and comprehensive service, thank you.
30 March 2026
Reply from nutshell Insure
Hey Jo,
Thank you so much for your kind review!
We’re delighted to hear that you found the process easy and straightforward—that’s exactly what we aim for
It’s also great to know you appreciated our follow-up emails and the level of service provided. Your recommendation truly means a lot to us!
Thanks again for choosing Nutshell Insurance!
Laura
Reply from nutshell Insure
Hi John,
I'm pleased to hear you found it easy taking insurance out online with ourselves!
Kirsty
Payment section kept crashing when i…
Payment section kept crashing when i was at the payments section. Eventually had to ask customer service if payment had gone through? Tried to cancel and was going to be charged for a cancellation fee for a policy that hadn't even had the payment accepted.
27 March 2026
Unprompted review
Reply from nutshell Insure
Hi Mr D,
Thank you for taking the time to leave your review and feedback with ourselves. I'm sorry to hear about the issues you experienced when trying to make a payment online. Please email your policy details over to reviews@nutshell-insure.co.uk and we can be in touch.
Kirsty
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