Sale staff knowledgeable on the product we wanted. Great for our small Parish Council to be able to pay on invoice and by cheque - saves time spent checking out the company. Prompt processing and de... See more
Company replied
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See what reviewers are saying
Hi I’ve been dealing with a Chris Maton I found him very resourceful, polite & good phone manners thank you once again for all your understanding. Chris Eastwood Duval building take care all
Company replied
The sales team were great from getting sample to me to booking in delivery date. Re delivery, I requested driver call 30 mins before arrival, but he called on arrival. As delivery truck broke down i... See more
Company replied
I ordered a recycled picnic bench with backing support and was told the item would take 4-6 weeks to manufacture. After a week the wonderful news broke that it was already ready for delivery. I have... See more
Company replied
Company details
- Manufacturing Service
- also in
- Bicycle Rack
- Construction and Maintenance Office
- Construction Equipment Supplier
- Shelter
Written by the company
Founded in 1990, NBB has become the UK's Leading Manufacturer of Smoking Shelters. Not only do we offer Smoking Shelters but our extensive range exceeds 150 variations of Walkways, Canopies, Porches, Cycle Shelters and Custom Made Shelters, protecting your visitors and staff from the elements. If you are unsure of which shelter solution you need, call our friendly sales team for help and guidance. Furthermore to make life easier for you we offer an installation service anywhere on the UK mainland.
NBB Outdoors
Written by the company
- Manufactured in Poole, Dorset
- Call our helpful sales team on 0800 1777 052 for quotations or further information for any of our products.
No Quibble Guarantee
Free Delivery on all orders over £250
Orders up to £249.99 (excluding VAT) are charged at £9.50 per order. Shipping rate for signs is £3.95
Contact info
First Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road,, BH17 0LA, Poole, United Kingdom
- 0800 1777 052
- sales@nobutts.co.uk
- nobutts.co.uk
4.4
Excellent
100 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from NBB Outdoors
Thank you for your review. We are delighted to hear that you are happy with the promptness of our service.
Kind Regards,
NBB Outdoors Customer Service Team
Smoking & vaping area
Poster was good quality and was received very quickly following order.
15 July 2026
Reply from NBB Outdoors
We're so happy to hear you're pleased with the quality of your poster and our quick delivery! Thank you for your wonderful feedback.
Kind Regards,
NBB Outdoors Customer Service Team
Reply from NBB Outdoors
We're happy to hear you found our service helpful, fast, and efficient. We appreciate your kind words.
Kind Regards,
NBB Outdoors Customer Service Team
Excellent service and quality product.
I ordered a recycled picnic bench with backing support and was told the item would take 4-6 weeks to manufacture. After a week the wonderful news broke that it was already ready for delivery. I have been impressed with how well organised and good of a service this company can provide. I am so grateful.
1 June 2026
Unprompted review
Reply from NBB Outdoors
We are so pleased to hear about your positive experience with your recycled picnic bench order. It's wonderful that we could exceed your expectations with such prompt delivery. Thank you for sharing your kind words.
Kind Regards,
NBB Outdoors Customer Service Team
Hi I’ve been dealing with a Chris Maton…
Hi I’ve been dealing with a Chris Maton I found him very resourceful, polite & good phone manners thank you once again for all your understanding. Chris Eastwood Duval building take care all
20 May 2026
Reply from NBB Outdoors
We're so happy to hear about your positive experience with our team member. We truly appreciate your kind words and valuable feedback.
Kind Regards,
NBB Outdoors Customer Service Team
Outstanding customer service
We recently purchased an outdoor bench from the Winawood collection from NBB Outdoors.
Unfortunately we had some delivery issues caused by the courier.
However, I have to say the customer service from the company was excellent throughout. Sharon in particular was fantastic ! Very helpful, friendly and quick to sort everything out for us. Once the issue was identified, the company (especially Sharon) did everything they could to resolve it.
Very refreshing to deal with a company that genuinely helps when things go wrong.
We will most definitely be purchasing from them again in the future!
20 May 2026
Unprompted review
Reply from NBB Outdoors
Thank you for your lovely review, Natacha. We are so pleased to hear that you are happy with your Winawood bench and that our team could effectively resolve the delivery issue. We truly appreciate your kind words about our customer service and look forward to assisting you with future purchases.
Kind Regards,
NBB Outdoors Customer Service Team
Reply from NBB Outdoors
We're happy to hear that your delivery was quick and that you were well-informed throughout the process. Thank you for your positive feedback, Catherine!
Kind Regards,
NBB Outdoors Customer Service Team
The item came flat packed
The item came flat packed - I must have missed the correspondence as we assumed it would be assembled.
18 March 2026
Reply from NBB Outdoors
We appreciate your feedback and are sorry the item arrived unassembled, contrary to your expectations. As stated on our website, most of our furniture is dispatched partly assembled with an easy-to-follow guide. This is to reduce potential damage during transit. We are very sorry for this inconvenience, and if you would like to discuss this further, feel free to contact our sales team on 0333 251 1743.
Kind Regards,
NBB Outdoors Customer Service Team
The quality of the product was poor
The quality of the product was poor. Not sturdy for commercial use.
18 November 2025
Reply from NBB Outdoors
Hi Rob,
We're really sorry to hear that the product hasn’t met your expectations. This isn’t the experience we want for our customers, and we’d like to look into this for you.
We can’t find any record of you contacting us about the issue, but we’ve now reached out directly via email and voicemail so we can understand what’s happened and arrange a resolution as quickly as possible.
Thank you for bringing this to our attention, and we hope to speak to you soon.
Kind Regards,
NBB Outdoors Customer Service Team
Of course
Of course! However, it seems like the review content you want to be rephrased is missing. Please provide the review text, and I'll be happy to help rephrase it for you.
20 November 2025
Unprompted review
Reply from NBB Outdoors
Thank you for your 5-star review! We are glad you're happy and look forward to assisting you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
Reply from NBB Outdoors
We’re so pleased you had a great experience, Sandra. Thank you for sharing your feedback!
Kind Regards,
NBB Outdoors Customer Service Team
Reply from NBB Outdoors
Thank you for your continued support and 5-star review!
We’re delighted to hear the delivery was prompt as usual and that you’re happy with the product. We look forward to serving you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
Excellent choice and quality.
Excellent choice of products and colours, ease of ordering and delivery. Overall quality of products and value.
9 October 2025
Unprompted review
Reply from NBB Outdoors
Your satisfaction means everything - we’re so pleased you’re happy, Neil. We hope to see you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
Product well made
Product well made, only issue is the fixing points difficult to access.
11 September 2025
Reply from NBB Outdoors
Thank you for this review, Pete. We appreciate your comments and I will certainly pass your feedback back to the manufacturing team. We hope to see you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
Reply from NBB Outdoors
Thanks for your support – we’re thrilled the product worked so well for you, Deborah. We hope to see you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
Replacement table tops
NBB are a very good company they do not quibble and if the product is faulty they will replace it.
14 August 2025
Reply from NBB Outdoors
We’re proud to provide great service, and feedback like yours means everything, Kevin. Thank you so much, and we hope to see you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
I ordered and paid for the goods to be…
I ordered and paid for the goods to be delivered to my home address on Friday 15th August . It wast delivered. I had to go to the distribution depot in Birmingham to collect the shelter myself. Very disappointed with the service
13 August 2025
Reply from NBB Outdoors
Thank you for this review, Debbie. We’re very sorry to hear about the issues with your delivery and completely understand your frustration.
This was caused by a courier problem, which has in turn, let both you and us down.
Our sales team should now have reached out to you by email to apologies and as a gesture of goodwill, we’d like to offer you 10% off your next order.
Your custom means a lot to us, and we hope that this help to go some way in restoring your confidence in our service.
Thank you for bringing this to our attention and we hope to see you again.
Kind Regards,
NBB Outdoors Customer Service Team
Great Products
all good, slight mixup with tracking facility but I phoned and booked delivery in and everything was fine.
12 August 2025
Reply from NBB Outdoors
Thanks for the great review - we’re glad we were able to sort out the issue! We hope to see you again soon, Sam.
Kind Regards,
NBB Outdoors Customer Service Team
The productis very good and the…
The productis very good and the customer service is also very good and helpful. Unfortunately the delivery firm used were poor and delayed delivering the product by four days.
I will use NBB again
31 July 2025
Reply from NBB Outdoors
Thank you for this review, Mario. We are thrilled to hear you love our products and service, but it's a shame that the delivery service did not meet these same high standards. I've reported your comments to our sales team, who have logged everything and will also forward it to the courier so they are aware of the feedback and can investigate further.
Thank you for bringing this to our attention.
Kind Regards,
NBB Outdoors Customer Service Team
A Perfect Birthday Bench
The bench itself is of very good quality. We easily put it together and have spent many a happy hour sipping our coffee whilst seated
All the staff I spoke to were polite knowledgeable, helpful and overall very pleasant.
I have recommended the company already.
9 July 2025
Reply from NBB Outdoors
Amazing news! We hope you had a lovely birthday, Pamela. We’re grateful for your support and delighted you’re happy. Thanks again - we hope to see you again soon!
Kind Regards,
NBB Outdoors Customer Service Team
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