NESCAFÉ Reviews 335

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the product, citing issues with its quality, taste, and consistency. Customers frequently mention that the coffee now tastes watery, bland, or has an unpleasant aftertaste, with some describing it as "undrinkable" or like "dishwater." There's a strong sentiment that the product's quality has declined significantly, with some even experiencing stomach problems or a "minty chemical taste." Reviewers are also unhappy with the pricing and value for money, noting that the quantity of sachets in boxes has been reduced from 8 or 10 to 7, and jar sizes have decreased, all while prices remain the same or have increased. This "shrinkflation" is seen as poor value and has led to concerns that the company prioritizes profit over customer satisfaction. Conversely, a small portion of people felt that the coffee itself is very good.

What people talk about most

Product

People report ambiguous experiences with product. Many consumers express disappointment with recent changes... See more

Quality

Customers had negative experiences with quality. Many reviewers expressed disappointment, stating that the... See more

Price

Reviewers highlight negative aspects of price, consistently expressing dissatisfaction with what they... See more

Value for money

Reviewers express disappointment with the value for money. Many consumers report that coffee sachets have... See more

Reviews shaping this summary

Rated 1 out of 5 stars

After weeks of unavailability of Cappuccino sachets at ALL supermarkets, was finally back on shelves at Tesco today. And lo & behold, the boxes now repackaged to contain 7 sachets instead of 8 at th... See more

Rated 1 out of 5 stars

I agree with previous complainant David Furrber ...Nescafe removed their boxed special coffees which held 8 sachets & replaced them with boxes holding 7 sachets, same price tho & no explanation !!! If... See more

Rated 1 out of 5 stars

I hope Nescafé get to experience the negativity towards their current daylight robbery. Everyone has picked up on the 8 to 7 disappearing act. But did you also know they've shaved off nearly 1... See more

Rated 1 out of 5 stars

I've been drinking nescafe original for afew yrs now and its good. However the shop was out so I usualy get the classic refill when that happens and noticed it said NOW EVEN SMOOTHER! So I was hoping... See more


Company details

  1. Coffee Store
  2. Coffee Roasters
  3. Coffee Shop
  4. Coffee Wholesaler

Information provided by various external sources

Brazilian coffee meets Swiss science. That’s how NESCAFÉ was born. It all started in 1930, when the Brazilian government asked the NESTLÉ company to create "coffee cubes". The Brazilians' goal was to use their large coffee surplus. Eight years of re...


Contact info

1.4

Bad

TrustScore 1.5 out of 5

335 reviews

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Rated 1 out of 5 stars

Nescafe Latte Sachets are DISGUSTING

Nescafe Latte Sachets are DISGUSTING! They've recently changed the recipe, most probably to cut costs and earn more money but reading the comments I'm not the only person that thinks they've completely messed up. The new Latte is absolutely foul, taste is like that fake sweetener has been used but what ever they've done it's undrinkable. Used to buy 3-4 boxes a week for last 20 years, think it's time I invest in a real coffee machine and make my own Latte because Nescafe have had enough of my money. If it's not broke don't fix it!

18 January 2024
Unprompted review
Rated 1 out of 5 stars

Does Nescsfe actually taste test it's coffee any longer?

Like many others here, I have been drinking Nescafe Original for a long time, around 35 years in my case. Not any longer. It is now virtually undrinkable. I don't know what they've done to it but it tastes awful. It's bitter even with sugar in it and is just yuck!
Strangely, the 3 in 1 (coffee, milk and sugar) powdered sachets of Nescafe Original are fine and still taste good but the jars of coffee granules are dreadful and I will not be buying it again.
Come on Nescafe, listen to your customers and give us our old good coffee back again.

18 January 2024
Unprompted review
Rated 1 out of 5 stars

What have you done to the original…

What have you done to the original latte!!! The new one is far far too sweet. If this replaces the original I shall definitely change brands. Such a shame it was the best one on the market. Also, thousands of Slimming World members were able to add this to their healthy living diets because of the lower calories.

15 January 2024
Unprompted review
Rated 1 out of 5 stars

I hate the new latte mush too sweet.

I really likes the shinny latte that used to be it was taken off the market for I don’t know what reason as was very popular now they have changed the latte it’s too sweet and you need scissors to open packets. I enjoyed old latte but won’t be buying the new version again. Please bring back skinny latte.

17 January 2024
Unprompted review
Rated 1 out of 5 stars

New Recipe is disgusting

What have you done to the Latte sachets?! So, I had my normal morning sachet with half a teaspoon of sugar, tried it and convinced myself that I'd sugared twice (it tasted like 4x what I have but I couldn't have sugared it that many times!) I made another cup and had the same problem. Then I tried it without sugar and it is still disgustingly sweet. It tastes like hot, seriously sweet milk. Who have you got taste testing this, 4 year olds?! 🤮

15 January 2024
Unprompted review
Rated 2 out of 5 stars

Recently bought a Dolce Gusto Machine

Recently bought a Dolce Gusto Machine, use the Americano pods, which are fantastic. Thought we would give the Latte pods a go, The taste is terrible with a very strong artificial milk flavour. I have used other brand pods and the flat white and latte ones have been ok. Stick to the black coffee from now on i think. Very disappointing

12 January 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed coffee lover…

I have bought Nescafé latte for years but never again now; the new taste means it tastes like a sweet chemical. Sadly I bought my usual 2 boxers for the week and bar one sachet have binned the rest. Such a waste and Nescafé - such a disappointment

14 January 2024
Unprompted review
Rated 1 out of 5 stars

What have you done to the Nescafé Gold…

What have you done to the Nescafé Gold Latte? It’s gone from my drink of choice to I can’t even bear the taste of it. Nutritional values have shot up and it’s unbearably sweet with little taste of coffee, in fact none at all, just a horrible sweet, powdered milk flavour. Please go back to the old recipe. You’ve ruined such a popular product. No one likes them!

13 January 2024
Unprompted review
Rated 1 out of 5 stars

I have been buying Nescafé for years…

I have been buying Nescafé for years and I have noticed lately the flavor is very weak. I have to use three tablespoons to get a descent flavor which I never did in the past.whats going on. Looks like I have to find a different brand.

12 January 2024
Unprompted review
Rated 1 out of 5 stars

Nescafé Latte

So have been buying Nescafé Latte sachets for years about 3 boxes per week. But now having purchased them lately I have found the flavour is now vile can’t actually taste the coffee anymore just some horrible taste . I have heard the ingredients has actually been changed .Why change something that is great to start with. I don’t actually like this new improved Latte and shall not be buying this anymore.

12 January 2024
Unprompted review
Rated 1 out of 5 stars

Latte sachets too sweet …

So have been buying Nescafé Latte sachets for years . But now having purchased them lately I have found the flavour is now far too sweet and can’t actually taste the coffee anymore . I have heard the ingredients has actually been changed . I don’t actually like this new improved Latte and shall not be buying this anymore

11 January 2024
Unprompted review
Rated 1 out of 5 stars

Nescafe latte has changed

Nescafe latte has changed, there’s now more saturated fat and sugar, it tastes revolting. What a shame, I’m going to throw the remaining sachets in the bin and try a different brand.

11 January 2024
Unprompted review
Rated 1 out of 5 stars

Nescafe 'original' is a disaster

I have bought Nescafe for decades, but my recent experience of the 'full & bold flavour' of Nescafe 'original' has been shocking. The taste is absolutely foul -very bitter and (for me at least) undrinkable. I will not buy any more. Please stop messing with a winning formula and give us back the coffee we trusted.

9 January 2024
Unprompted review
Rated 1 out of 5 stars

brought cappuccinos with new box…

brought cappuccinos with new box saying same great taste....what a joke four boxs open and all taste and smell like something gone off so will be returning to shop,was bad enough when they turned them to gold but now cheap looking box and totally different taste almost like coffee removed and more marvel added.going back to tea.hopefully this company will get its just deserts when goes out of business.Obviously now run by morons and scammers.Pay more yet now only 8 in box and change everything but yet still stay with box that could hold ten then destroy the taste too.Has this company sold out too ?????????

23 December 2023
Unprompted review
Rated 1 out of 5 stars

I thought it was just me

I thought it was just me. I’ve been buying Gold Blend for years but lately it’s tasted so awful, I thought it was a problem with my taste buds, until my partner confirmed it’s the coffee. Bitter and sour. We will have to find an alternative.

12 December 2023
Unprompted review
Rated 1 out of 5 stars

What has happened to Nescafe coffee

What has happened to Nescafe coffee? It tastes absolutely disgusting, doesn't even taste like coffee anymore. I would describe the taste as chemically. Just the smell of it makes me feel sick!

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Sorry, Nescafé.

I had given Gold Blend coffee a bad review because I thought the taste had changed. I've since discovered that a new medication has affected my sense of taste and I wanted to set the record straight.
Something others should keep in mind before giving a negative review.

1 November 2023
Unprompted review

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