Sara Z. was absolutely wonderful to liaise with. She was patient with my enquiry and level of detail I required since I was acting as a liaison and as a result, I was able to walk confident in the i... See more
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Review summary
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Modulr have gone above and beyond. From onboarding, to customer service, to sales. The experience working with Modulr has been incredible and surpassed any expectations. The team are knowledgable,... See more
Company replied
Julien and his team went far and beyond with their continuous support and guidance. They have really set the example for how any client interaction should be handled. Kudos to them.
Company replied
After many days of being unable to access compnay payroll - The Modulr team were superb when I contacted them for help (which was many times in the end) Calming, reassuring, knowledgable and very effi... See more
Company replied
Company details
About Modulr
Written by the company
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Contact info
Scale Space, 58 Wood Lane, W12 7RZ, London, United Kingdom
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4.5
Excellent
144 reviews
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Great support today from Modulr
Great support today from Modulr, always quick to respond and resolve issues. Thank you so much!
17 February 2025
Reply from Modulr
Hi there! Thank you for the feedback, great to see we are still getting quick response times out for you and that this is valued! My apologies for taking a while to respond, ironically it seems in this case. I have passed this on to the agent who supported you who was very appreciative of the kind words. Let us know if there is anything else we can help with!
Iain was so helpful
Iain was so helpful, very responsive and dealt and resolved my issue within a few minutes
11 February 2025
Reply from Modulr
Thank you for the feedback! Fabulous to see we are getting quick resolutions out when people need it. I will make sure that Iain gets this fed back. Let us know if there's anything else we can help with!
had to phone customer service
had to phone customer service - call answered promptly - lovely friendly guy responded - dealt with my query very efficiently
6 February 2025
Reply from Modulr
Thanks very much for the feedback Elayne! I'll ensure this gets passed on to the friendly agent in question. Glad to see we were able to deal with your query without much fuss. If you need anything else from us we are more than happy to help so please don't hesitate to get back in touch!
We were really surprised and impressed…
We were really surprised and impressed about the service setup time and how easy it is to use the app.
28 January 2025
Reply from Modulr
Glad to hear the set-up is working as designed, I will pass this on to the team as I'm sure they will be delighted to see this feedback. If you need any support, please do reach out to our team, we'll be happy to assist in any way we can.
Reply from Modulr
Thank you very much for the feedback! We believe that getting the right response first time and quickly makes a difference so it's great to see this kind of feedback. Please don't hesitate to get in touch if there is anything further we can assist with.
The helpline colleague was brilliant…
The helpline colleague was brilliant and talked me through a change that was required in Modulr. There wasn't the facility to amend an incorrect sort code so I was guided through the correction process. This saved a lot of time and stress at my side.
30 January 2025
Reply from Modulr
Thank you very much Tracy! It's great to see the team getting this sort of feedback and to know that we are able to help take off some of the stresses weighing over you. Please do reach out if there are any other issues we can help you work through!
Confirmation of payments being withheld by sending bank
I believe I have spoken to Iain a few times now when I have a query or an issue to resolve. He is always very helpful, knowledgeable and bubbly and gets everything done with a professional manner. Great service, would definitely recommend.
31 January 2025
Reply from Modulr
Thank you for the great feedback Jo! I have passed this on to Iain just now and it brought a smile to his face so I really appreciate you sending this our way. I hope we can continue providing you the great service you have received thus far. If anything else comes up that we can assist with, please let us know!
Great customer support
Sara in customer support was an amazing help. Responded quickly to my query and got the issue resolved promptly
28 January 2025
Reply from Modulr
Thank you for the fantastic review! We're thrilled to hear that Sara in customer support was able to assist you quickly and resolve your issue promptly. We take pride in our team's commitment to providing excellent service, and your feedback is greatly appreciated. If you have any other questions or need further assistance, feel free to reach out. Thank you for choosing us!
We needed to change our Modulr account…
We needed to change our Modulr account to one which links directly with Sage Payroll. Shay, from Modulr customer support was polite, prompt in responding to emails and knowledgeable. This was greatly appreciated.
21 January 2025
Reply from Modulr
I will make sure to pass on your feedback directly to Shay who will be delighted to hear this from you! Thank you so much! The kind words really do mean a lot to us. Please don't hesitate if there's anything else we can do for you.
Really helpful service and dealt with…
Really helpful service and dealt with my queries quickly an efficiently
20 January 2025
Reply from Modulr
Thank you for the feedback, it is much appreciated! We are extremely proud of our response times so it is gratifying to hear that it is appreciated by our customers. If there's anything else we can help with or you have any additional feedback please let us know!
Calls are always answered in a timely…
Calls are always answered in a timely manner and all staff I have had contact with, have been extremely helpful, friendly and efficient.
14 January 2025
Reply from Modulr
That is fabulous to hear, thank you so much! I can tell you Iain was delighted to get this feedback! We will continue striving to ensure everyone receives the same quality of support from our team. Please don't hesitate to reach out with any further feedback or concerns!
Really helpful team did their best to…
Really helpful team did their best to resolve the issues which we were experiencing.
3 January 2025
Reply from Modulr
Thank you for the feedback! My apologies for the delay coming back to you. Really gratifying to hear that the team is helpful and able to resolve the troubles you were having. If you have any more feedback or need further assistance, please let us know, we are happy to help!
Excellent support
Excellent support at 6pm with a login issue. I can't praise Modulr Help enough. They are fantastic.
18 December 2024
Reply from Modulr
That is great feedback for us to receive, thank you so much! Glad we could help with the login issue. Please do reach out if there's anything else we can help with, happy to help in any way we can! Happy holidays to you!
Thomas was amazing!
Thomas was amazing!
Your helpdesk is second to none - call answered really quickly, Thomas was super helpful, resolved my issue in a matter of minutes and went the extra mile.
Would wholeheartedly recommend :-)
27 November 2024
Reply from Modulr
Thank you for the fantastic feedback! Really gratifying to see how well appreciated the support team's efforts are. I'll ensure Thomas gets the recognition due. If there's anything else we can do for you or other feedback you'd like to leave please do let us know and have a great day!
Great Service from Thomas.
Great Service from Thomas.
I called asking for help with a report I needed and I had the report in minutes! Excellent customer Service as always
20 November 2024
Reply from Modulr
Thank you for your feedback, I'll make sure to pass it on to Thomas and the team. We're glad to hear that we could assist you quickly with your report. If you need any further help or have any more feedback to provide, please feel free to reach out. Have a great day!
Excellent service, I am very impressed with Modulr
I am very impressed with Modulr. Iain was exceptionally helpful and patient with helping me set up what I needed. I am very happy with Modulr sage salary and supplier payments, it has made our lives a lot easier. Modulr are always very helpful when I have call them, nothing is too much trouble and they have stayed on the call until the task is sorted!
20 November 2024
Reply from Modulr
That's great to hear! I'll pass on your kind words to Iain and the team. We're glad that Modulr's Sage salary and supplier payments are making things easier for you, and that our support has been helpful. If you have any more feedback or need further assistance, please let us know.
quick respond and accuret support…
quick respond and accuret support guidance to resolve issue
18 November 2024
Reply from Modulr
Thank you so much for your kind words and for taking the time to leave us a 5-star review on Trustpilot!
I had a problem with a payment recall…
I had a problem with a payment recall and Iain handled it exceptionally well. Excellent customer service.
8 November 2024
Reply from Modulr
Thank you so much for your 5-star review! We're thrilled to hear that Iain provided you with excellent customer service and was able to handle your payment recall issue effectively. Your feedback is greatly appreciated and will certainly be passed along to Iain and the team. We're here to help whenever you need us!
Brilliant product and the customer…
Brilliant product and the customer service is second to none. I phoned with an issue as a payment was stuck 'pending'. The customer service line was answered very, very quickly and the problem was understood and identified immediately. The agent rectified it and emailed me back very shortly after to let me now it was all resolved. Stuff goes wrong sometimes, handling it well when it does makes all the difference.
7 November 2024
Reply from Modulr
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you are satisfied with our product and that our customer service team was able to resolve your issue promptly. We strive to provide the best support possible, and it’s great to know that we were able to assist you quickly and effectively. Your kind words about our service mean a lot to us.
I use Modulr with Sage 50 payroll and…
I use Modulr with Sage 50 payroll and it has saved me a great deal of time making salary payments to staff with the easy to use portal
6 September 2024
Unprompted review
Reply from Modulr
Thank you for sharing your positive experience with Modulr and Sage 50 Payroll! We're thrilled to hear that our integration has helped save you time and made salary payments easier. Your feedback is greatly appreciated, and we're here to support you if you need any assistance.
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